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NFUM Delivers Brilliant Basics Through Digital Transformation Case Studies
1. Digital Transformation Case Studies: how NFUM is delivering
Brilliant Basics
Tim Mann, CIO NFU Mutual
9th October 2014
2. This afternoons content
• How NFU Mutual’s new technology team took an
audacious approach to its underperforming 10 year
outsourcing deal
• In 3 years delivered new workplaces, data centres,
networks, outsourcing partners and service delivery
models
• Bringing IT into the centre of the enterprise and coaching
the company to expect more from their technology
Traditional values / Old fashioned approach to working with outsourcing partner
Company Info: Large rural insurer NFU Mutual was formed by seven Warwickshire farmers, who met in a Stratford-upon-Avon tea shop and forged plans for a mutual insurance company for farmers which could offer the cover they needed. NFU Mutual’s commitment to its customers, local service and value for money caught the imagination of those who live and work in the countryside. Over a hundred years on, NFU Mutual has stayed true to its original philosophy of providing customers with the insurance cover they need, at a fair price, with a first class service.