This document discusses the role of IT in enabling business capabilities at FedEx Express EMEA. It notes that IT must balance running the existing business infrastructure while also changing the business through new applications and capabilities. The document outlines how FedEx's IT architecture provides visibility and accountability to the business and details how IT leverages the architecture to build new capabilities in collaboration with business teams.

2. Organization

3. Market
OF GLOBAL GDP
of European exports and ...
OF WORLD TRADE
of imports are intra-regional
GLOBAL GDP
GLOBAL IMPORTS
GLOBAL EXPORTS
Europe
Other regions
© 2013 Federal Express Corporation. All rights reserved.

4. The Dilemma

8. 8
Running the Business vs.
Changing the Business
3,200
Apps
18,000
Interfaces
12,000
Servers

10. 10

11. INFRASTRUCTURE
11

12. 12

13. CAPABILITIES
13

14. How IT provides visibility and accountability
What Business Needs
What Business Does
How IT enables Business
How we leverage the architecture in building capabilities
Strategy
Framework
Architecture
Build
Consume
Decomm
Scorecard

15. SUCCESS FACTORS
15
Vision
Collaboration
Communication

16. Hakan Yaren
Managing Director IT
FedEx Express EMEA
hyaren@fedex.com