5 Regions, each operating independently from an IT / Perspective for a number of years. Acquisitions along the way further complicating matters.
As expected after lifting the lid and looking at what the regions had implemented there was a massive diversity of systems implemented and quality of implementations. ERP for example, some regions were running ERP as very basic Finance applications, others had more fully integrated solutions, including Procurement, Payroll, HR, Asset Management.
For each key finding we put together a SWOT analysis, identifying the Strengths, Weaknesses, Opportunities and Threats. Recommendations on what we should do, why and how we do it.
As you can see we proposed to address the whole lot, from Networks through to Follow the Sun support and standard service delivery.
The Why we needed to do it was easy. If we wanted to achieve the strategic goals and enable the Business to Deliver Operational Excellence we had to change our approach. We needed to transformational change from Regional Autonomous IT solutions to a group wide joined up approach.
One of the first things we put together was a IT Mission Statement. This defined what the new Group IT Function was about. It made a statement to the business that we were changing and what we were going to deliver.
We then looked at the Organisational structure and defined how it should look if we wanted to transform to a Global business service provider. Key appointments were made such as the Head of Global Infrastructure who would come in and focus on some of the key projects identified.
We clearly couldn’t change everything in the first 12 months so identified the projects which would be critical to enabling the business to deliver Operational Excellence. The priority was to consolidate the 10 E-mail domains, 3 OCS / Lync environments, Regionalised data / Fileservers, 3 SharePoint instances (Intranet / CMS) down to a single environment on Office 365.
The consolidation then allowed us to use the SharePoint platform to introduce new Centres of Excellence with Subject matter experts, connect all the employees globally to the one platform, Implement ‘Cape TV’ for leaders to get messages over, and implement and Innovation portal for employees to post their ideas, with the good ones rewarded and shared.
The outcome was after 12 months we have added real value to the to Business by understanding the Business Strategy and aligning the IT/IS strategy to achieve the goals
Dave Jones, CIO at Cape Plc - Transition of Autonomous regional IT to Providing a Global Platform
REGIONAL IT TO
Dave Jones - CIO