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Tiani A. McArthur
E-mail: T_McArthur@outlook.com
Phone: (360)918-1555
Employment Objective:
I am seeking a position with your company that will allow me to advocate for the good of the
consumer. I have a keen eye for marketing and good attention to detail. In my current job I
work as a customer care rep in the telecommunications field. I know how to not only appeal
to my customers’ needs and wants but also how go gain their trust and inspire loyalty.
Experience:
Employer: Xerox, Lacey,WA 12/06/11 to Present
Job title: Customer service rep for Verizon Wireless
Duties:
 Addressing customer requests & concerns
 Maintaining customer records,updating account information.
 Troubleshooting
 Follow up cases
 Customer retention
 Sales/ order processing
Employer: Childcare, Lacey,WA 07/11 to 11/11
Job title: Nanny
Duties:
 Cared for children while parents were working/in school
 Prepared meals
 Entertained children and supervised activities
 Took children to the park and school bus when needed
 Tidied up the house
 Put Children to bed when necessary
Employer: Teletech, Bremerton, 03/01/09 to 06/08/11
Job title: Customer service rep for Sprint
Duties:
 Operated multi line phone system
 Connected customers to other departments when necessary
 Customer retention
 Processing customer adjustments when necessary
 Recommended applicable products or services

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  • 1. Tiani A. McArthur E-mail: T_McArthur@outlook.com Phone: (360)918-1555 Employment Objective: I am seeking a position with your company that will allow me to advocate for the good of the consumer. I have a keen eye for marketing and good attention to detail. In my current job I work as a customer care rep in the telecommunications field. I know how to not only appeal to my customers’ needs and wants but also how go gain their trust and inspire loyalty. Experience: Employer: Xerox, Lacey,WA 12/06/11 to Present Job title: Customer service rep for Verizon Wireless Duties:  Addressing customer requests & concerns  Maintaining customer records,updating account information.  Troubleshooting  Follow up cases  Customer retention  Sales/ order processing Employer: Childcare, Lacey,WA 07/11 to 11/11 Job title: Nanny Duties:  Cared for children while parents were working/in school  Prepared meals  Entertained children and supervised activities  Took children to the park and school bus when needed  Tidied up the house  Put Children to bed when necessary Employer: Teletech, Bremerton, 03/01/09 to 06/08/11 Job title: Customer service rep for Sprint Duties:  Operated multi line phone system  Connected customers to other departments when necessary  Customer retention  Processing customer adjustments when necessary  Recommended applicable products or services