Martha Nonhlanhla Cele is applying for a position and provides her CV in support. She highlights her strengths such as professionalism, communication skills, and being a team player. Her CV details her educational and professional background working in various call center roles over the past 15 years.

1. CIRRICULUM
VITAE
Martha Nonhlanhla Cele

2. RE: APPLICATION FOR POSITION
I hereby would like to submit my application for the advertised position. In support of my
application I offer the following:
I consider myself to be a confident, Proactive, reliable and trustworthy, Tactful and
diplomatic, Good time management and communication skills and I’m able to deal with
people at all levels.
I would like an opportunity to be considered for the above mentioned position. My
strengths includes, professionalism, positive attitude, self motivation, confidence, flexibility
and eagerness, fast learner with challenges which I can benefit from and improve my
capabilities in order to allow me an opportunity to achieve on a greater level. I am a team
player.
I am friendly, well groomed and able to communicate effectively at all levels. This position
will give me the opportunity to contribute to your legendary service.
Attached find my CV for your perusal
I trust my applications will receive serious consideration
Yours sincerely
Martha Nonhlanhla Cele

3. PERSONAL DETAILS
Surname: Cele
First Name: Martha Nonhlanhla
Residential Address: 40-10th
Avenue
Alexandra
2090
Telephone Number: 0784771630
Identity Number: 8211100704084
Marital Status: Single
Dependents: One
Nationality: South African
Languages: English, Zulu, Sotho and Tswana
EDUCATIONAL PROFILE
Name of school: Sekolo sa Borokgo
Highest Standard Past: Grade 12
Year: 2000
Subjects passed: English, Zulu, Mathematics, Geography
Biology and Science
TERTIARY EDUCATION
Name of institution: Hydro International College
Year: : From May to November 2014
Status : Completed
Between 2006 till 2007 I was attending World Outsource Learning Center doing an International
Call Center Certificate
Subjects passed:
 Typing

4.  Accent Recognition
Name of company: Standard Bank
Position: Inbound and Outbound call centre agent
EMPLOYMENT HISTORY
Duties:
 Provision of customer service
 Retention of existing and new business
 Increase levels of utilizing of products
and service of the CCC.
 Renewal of cards (Credit, Cheque &
Garage cards)
 Reminding customers to collect cards
 Attend to customer queries and needs
 Selling APO and E-mail statements
Duration: 2011 May to 2014
Reference
Contact Person: Easylife Mulibana
Telephone (011) 299-3062/ 0835115228
Position: Team Leader
Name of company: Carphone Warehouse ( Dimension Data )
Position Held: Call Center Agent
Duration: 2008 January till December 2010
Duties:
 Assisting customer to log on to the
Internet
 Call Centre Agent
Reference

5. Contact Person: Mr T. Mtshali
Telephone: 07813818449
Name of company: ADT Security
Position Held: Call Center Agent
Duration: 2002 Jan till 2004 Oct
Duties: *Data Capturing
* Inbound/Outbound Calls
*Ensuring that customers alarms are attended to
when there is an alarm that is on
*Handling customers queries concerning the
Their Alarm systems
Reference
Name of company: SAA
Position Held: Call Center Agent
Duration: 2004 till 2005
Duties: *Booking ticket for customer
*Dealing with queries & enquiries
*Dealing with Voyager miles…
Reference
Contact Person: Ms Sibongile
Telephone: 0116280302