FRANCISCA ROMERO RESUME
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Francisca Romero is seeking a career in customer service or human resources with over 8 years of experience in customer relations, sales, troubleshooting and clerical work. She has a background in data entry, problem solving, and using various software programs. Her most recent role was as a clerical clerk for Volt Enterprises where she answered phones, entered forms and files, and assisted customers. She is bilingual, a fast learner, and hardworking individual.
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FRANCISCA ROMERO RESUME
- 1. 4707 Montaro Ct. Apt #B Bakersfield, CA Cell: (661) 864-6768. Email: fromero1122@yahoo.com Francisca Romero CAREER FOCUS Customer Service / Human Resources PROFESSIONAL PROFILE Customer service oriented professional with 8-year background in customer relationships, sales, problem prevention and troubleshooting. Adept to working in fast paced environments demanding attention to detail and the ability to multitask effectively. Able to utilize excellent verbal and written abilities to build a strong rapport with personnel, customers, and associates. Demonstrated success in working with customers’ requests, concerns, and fulfilling the needs that need to be met to have a happy customer / employee at the end of every conversation. Honest and Dependable. KEY STRENGTHS Fast Learner Intermediate Bilingual Problem Solver Data Entry Skills Hard Worker Detail Oriented Positive Thinker Hard Worker EXPERIENCE: Volt Enterprises Bakersfield, CA April 2014-Present Clerical Clerk, Human Resources Answer 4 phone lines at a time at both San Joaquin Hospital and East Niles Community Service District. I enter over 300+ enrollment forms for 2015 benefits at San Joaquin Hospital. Enter work orders for customers at East Niles Community Service District. Use software like PS400, Microsoft Excel, Microsoft Outlook, Microsoft Word, and also Kaiser Permanente website while working at San Joaquin Hospital. Use software like Progressive, Parcel, Microsoft Excel, Microsoft Word, and Microsoft Outlook while working at East Niles Community Service District. I dispatch when needed for the work orders and handle cash on a daily basis when customers come in to pay their bills at East Niles Community Service District. I file confidential information for both San Joaquin Hospital and East Niles Community Service District. Answer all customer questions when it comes to their billing information at East Niles Community Service District. Answer all employee questions when it comes to their 2015 enrollment benefits at San Joaquin Hospital.
- 2. Grimmway Farms Arvin, CA May 2011-April 2014 W/C Clerk, Human Resources Office Answer 4 phone lines at a time. I enter Dr.’s 1st reports, Work statuses, Personal Action Forms, Job descriptions, PR-4, etc. I file confidential information in proper location for 300+ employees. I screen calls, visitors, and mail for myself and my employers. I answer any questions that injured employees have for the department I work in. I also use Kronos, Microsoft Outlook, VOS, Ultiproweb and Microsoft Excel on a day to day basis. Superintendent of Schools Bakersfield, CA May 2008- June 2010 Substitute Teacher’s Aide, Pre Schools File the kid’s arts and crafts away in the cubbies. Play with the kids during playtime. Teach them there ABC’s, songs, and lullabies. Answer any phone calls that came through to the class room. Victoria Secret Bakersfield, CA November 2007-Febuary 2008 Sales Representative, Retail sales Answered all phone calls that were for us. Greeted customers while they came in. I was a cashier and had many responsibilities being a cashier. Had to sell credit cards and make my quota for the day every time I worked. Stocked the shelves at the store and stocked the back storage as well. Cleaned up everything before we opened and closed the store. Always made sure that the customers found everything they needed. EDUCATION: Banking and Finance Teller Regional Occupational Center 9/2006-5/2007 Bakersfield, CA Graduate Ridgeview High School 9/2003-5/2007 Bakersfield, CA -Excellent references will be furnished on request-