1. Kimberlee Vanderbok
2696502203
kimberlee49408@yahoo.com
OBJECTIVE
I am seeking a csr position with a focus on customer service in a field where I can help
people. I want to be able to utilize my 20 years of experience in customer service to
assist people in a setting that will help others. I have extensive computer and office
machine experience including multi phone line experience and one on one customer
service in office experience. Utilizing my office skills is also a goal for my next job
opportunity.
SUMMARY OF QUALIFICATIONS
I have extensive skills in customer service on the phone, via the computer and in office. I
have training in Microsoft Office and have had a number of customer relations courses
through the Fred Pryor program.
EXPERIENCE
Hostess
Cranes Pie Pantry, Fennville, Mi
06/2013 to Present
In my current job I have a hostess position and cashier/ csr position. I assist in helping
customers purchase items in house and also take phone orders along with helping arrange
delivery and shipping of items purchased in person, and over the phone.
CSR
Morgan Insurance, Fennville, Mi
09/2002 to 09/2014
Customer service rep for Morgan Insurance for 12 years, I worked with 10 companies and
handled all changes and payments for personal lines. I also gathered info and processed
paper work for new policies via the various company websites. The main focus of my job
was customer service. I utilized faxing, e-mailing and scanning to make changes to policies.
EDUCATION & TRAINING
High School, basic courses, Marian Catholic, Chicago Heights IL, 4 year(s)
HONORS, AWARDS, PROFESSIONAL ORGANIZATIONS

2. Held number 2 spot for the most in office retention of clients for 2 years.