Anna Ferendzo has over 20 years of experience in management, healthcare, and information technology. She has a proven track record of supervising personnel, managing budgets and facilities, and developing and delivering training. Her technical skills include web development, content management, and help desk support. She holds a Bachelor's degree in Business Management and has a SECRET security clearance from the Department of Defense.

1. ANNA FERENDZO
503 S Vine  O’Fallon, Illinois 62269  (618) 207-9214  annaferendzo@gmail.com
ENTERPRISING, EXPERIENCED, HARD-WORKING AND TECHNICALLY SKILLED. Known for accuracy, attention to detail and
timeliness supervising multiple personnel and managing United States Transportation Commands Web Shop Customer
Support function. My professional career spans more than 20 years and includes supervisory and management positions,
workforce scheduling, human relations, budgeting, facilities management, resource and supply management, training
development and delivery, and website development and support.
KEY SKILLS
· Personnel, human resource, and facility management
· Team building and staff supervision
· Section 508 of the Rehabilitation Act
· Level I and III help desk support – including the use of
Remedy help desk software
· SECRET security clearance, Department of Defense
· Training development and delivery
· Web site development and user support
· Web content management
· Skilled in the use of Microsoft Office products and Adobe
Acrobat
· Share Point administrator
Section 508 training
PROFESSIONAL EXPERIENCE
HOME HEALTHCARE PROVIDER- GLEN CARBON
Healthcare Provider, 9/2014 to 04/20015
Provided in home care to a impaired patient requiring constantcare.
· Duties included maintaining personalhygiene, providingphysicaltherapy,preparation ofmeals and feeding, planning activities and
transportation as required
HOME HEALTHCARE PROVIDER – O’Fallon, Illinois
Healthcare Provider, 3/1993 to 01/2014
· Provided in home care to a C-5/6 quadriplegicand mentally impaired patientrequiring constantcare.
· Duties included maintaining personalhygiene, providingphysicaltherapy,preparation ofmeals and feeding, planning activities and
transportation as required
· Scheduling, time cards, payroll
NCI INFORMATION SYSTEMS INC. [Information Technology Services Provider – United States
Transportation Command (USTRANSCOM)] –Scott AFB, Illinois

2. Associate Systems Engineer, 1/2000 to 4/2011
· Over 11 years of supervisory experience. Responsible for training USTRANSCOM staff members, implementing plans and
procedures.
· System Administrator responsible for the operation, maintenance, ofall Web Shop applications. Maintain web pagesusing HTML,
JavaScript, Home site, Dreamweaver and ColdFusion software. Maintain user accounts and permission with all Web Shop
applications
· System administration and web development experience this involves the design, development, testing, implementation,
evaluation, system backups and maintenance. Use system logs to monitor security and provide Webtrends statistics
· Develop procedures and measures for ensuring quality, at best value.
· Editor of Natasha’s Corner a newsletter with customer tips and information provided to over USTRANSCOM personnel
· Manage the deploymentof web content. Over 40,000 web pages and documents. Over 30 web sites, applications and portals.
· Independently responsible for managing and training over 100 USTRANSCOM personnel who are the primary webmasters for
individual directorate. Provides one-on-one training when necessary for webmaster. Includes research and evaluation of web
page developmentsoftware. Act asthe “first-contact” for inducting a webmaster. Help webmaster with appointment letter and talk
them through preliminary steps for appointment.
· Maintain a web accessible database of authorized webmasters. Ensure current webmaster listing is available software issuance
and licensing and desktop configurations. Create webmaster user accounts and assign rightand permissionsto their appropriate
directories and files. Act as an administrator to unlock user accounts (occurs once or twice a week on average). Maintain a
gatekeeper group email listing for information announcements and updates.
· Attend meetings and create reports on behalf of the Webmaster, held at USTRANSCOM or other locations involving web page
related issues.
· Level I and III helpdesk troubleshoot and correct customer problems, manage escalated incidents, consistent and regular
communication with customer’s adherence to incident management procedures, undertaking rootcause analysis, provide phone
support as well as some desk side support.
· Responsible for collections, study/analysis of information necessary for the development of web support, design, Records
Management, and testing before deployment of applications Verify functionality of newly developed applications to include link
analysis and general presentation.
· Perform oversight, directs activities, reviews result of plans, actions/implementation for customers
· Assist in developing and implementing policies, procedures, for all USTRANSCOM web-based products.
· Work with program managers to develop new web content and related program initiatives
LEBANON MANOR/TERRACE. [Assisted Living Facility] –Lebanon, Illinois
Lead Habilitation Technician, 3/1990 to 3/1993
· Responsible for allfacilities, residentsand subordinate 8 employeesduring assigned shifts.
· Scheduled employeesto ensure full availability ofpersonnel.
· Administered residentprograms, activities, and morale and welfare program.
· Coordinated with professionalmedicalservicesorganizationaland personnel.
· Assisted residentsto develop communicationsand mobility skills to improve their capacity for independentliving.
EDUCATION
PARK UNIVERSITY, PARKVILLE, MISSOURI
Bachelor of Science in Business Management and Human Resources, 2005
TECHNOLOGY SUMMARY
 MS Office (Word, Excel, PowerPoint)  Adobe Acrobat  Remedy  WebTrends Analytics  QuickBooks 
Dreamweaver IDE  ColdFusion Application Server  HTML  JavaScript ,Section 508 disability act
(618) 207-9214  anna.clubb@park.edu