1. Neville White
65a Chisholm Avenue, Kingston 13
Tell # 876-363-3276
Email: nevillewht@yahoo.com / nevillewht00@gmail.com
OBJECTIIVE:
An enthusiast, dedicated and self-motivated individual who is seeking a position as a Technical Rep /
Junior Product Manager in an organization in which I am able to apply my knowledge and skill to
increase growth in an organization.
EDUCATION:
Kingston College (High School Certificate) 1997-2003
Mathematics II (CXC)
Chemistry III (CXC)
Social Studies III (CXC)
Human and Social Biology B (GCE)
CERTIFICATE:
Customer Service Certificate (Speed, Feelings and Empowerment)
PROFESSIONAL EXPERIENCE:
Appliance Traders Ltd. (Parts Plus Dept.) 2011- PRESENT
Tel: 1-876-935-0641 & 1-876-935-0522
Technical Representative / Junior Product Manager
Junior Product Manager
• To have knowledge of all major appliances sold by the store and the quantity in the field.
• Use technical knowledge, also experience of day to day customers to determine which parts needed to
order base on part failure.
• Determines customers' needs and desires by specifying the research needed to obtain market
information.
• Assesses market competition by comparing the company's product to competitors' products and prices.
• A list is created for new parts to be order and a monthly inventory parts review is done to determine
stock level and re-order quantities.
• Maintains professional and technical knowledge by attending educational workshops and seminars.
Technical Representative
• To give technical advice and assistance to walk in and telephone customers.
• Respond to all customer technical enquiries and requests for demonstration in a timely manner.
• Handle and resolve customer's complex technical problems.
• Providing customer service by discussing products and services required for repairs.
• Request special order for parts that we are out of stock or none inventory items for customers on request.

2. Neville White
65a Chisholm Avenue, Kingston 13
Tell # 876-363-3276
Email: nevillewht@yahoo.com / nevillewht00@gmail.com
• Ensure total customer satisfaction through technical services.
• Read catalogs, or computer displays (schematics) in order to determine original and replacement part
numbers.
• Resolve and repair technical problems in equipment, electronic items and machinery.
• Take inventory of stock level and create list for re-ordering stocks.
• Preparing of invoice or sales contracts and quotation.
• Demonstrate equipment to customers and explain functions.
• Label and re-stock shelves on showroom according to prearranged systems.
• Parts are pulled according to requisition and order
• Examine condition of returned parts for defects, and or if used and recommend final decision.
• Transported a variety of materials, parts, equipment and supplies to and from the warehouse by the use
of a forklift, dolly, pallet jack etc.
B. J. Hanna and Sons Ltd. 2003-2008
Tel: 1-876-926-8686
Forklift Operator / Material Handler
• Receive and fill telephone orders for parts.
• Communicate information regarding product availability and price.
• Advice customers on substitution or modification of parts when identical replacements are not available.
• Also give technical assistance and advice to customer when needed.
• Read catalogues or computer displays in order to determine replacement part stock numbers and prices.
• Fill customer orders from stock.
• Take inventory of stock.
• Discuss use and features of various parts, based on knowledge of machines or equipment.
• Mark and store parts in stockrooms according to prearranged systems.
• Demonstrate equipment to customers and explaining their functions.
• Place new merchandise on display.
• Assembling industrial and commercial HVAC equipment (Fans, Compressors, and Pumps, etc.).
• Responsible for storing, counting and distribution of materials, parts, equipment and supplies
• Material are pulled according to requisition and order
• Transported a variety of materials, parts, equipment and supplies to and from the warehouse by the use
of a forklift, dolly, pallet jack etc.

3. Neville White
65a Chisholm Avenue, Kingston 13
Tell # 876-363-3276
Email: nevillewht@yahoo.com / nevillewht00@gmail.com
SKILLS:
Customer service, computer repairs and programming and proficiency in Microsoft word and excel.
REFERENCE:
Mr. Canute Dunbar Mr. Keith Johnson
B. J. Hanna & Sons Appliance Traders Limited
Manager Manager
Tel: 876-926-8686 Tel: 876-935-0641
Cell: 876-375-7510 Cell: 876-564-6736