1. MICHAEL KARRENBAUER
118 Berkshire Drive • Mt. Laurel, NJ 08054 • m.karrenbauer69@gmail.com • 404-428-8186
A proven professional with over 25 years of inside sales, customer service and logistics experience.
Have a passion for exceeding customer expectations and never falling short of company sales goals.
Work exceptionally well in a team environment but can also excel with minimum supervision.
Excellent interpersonal and communication skills. Familiar with Microsoft Office.
SUMMARY OF QUALIFICATIONS
• Developed new prospects and maintained
contacts with established customers for
company sales.
• Initiated interaction with prospects and
customers by telephone or electronic
communication, with occasional in person
visits to customer's place of business.
• Selected customer orders from pick slots
using pick lists of assorted items to build
orders according to driver stops at
customer locations.
• Maintained the highest level of integrity
and professionalism in completing all
responsibilities and duties.
• Knowledge of OSHA Compliance; Lock
Out/Tag Out.
• Valid Forklift Certification.
• Valid New Jersey’s License.
• Assisted Sales Representatives, Customer
Service Representatives and other
employees by providing customer
quotations that resulted in profitable sales
revenue.
• Supported the overall department sales
strategy through efficient and timely
responses to internal and external
customers.
• Maintained the physical inventory of
supplies by comparing them to physical
counts of stock, and check for
discrepancies or resolve errors.
• Ability to maintain open channel of
communication with internal and external
customers, office staff, and external
agencies.
• Reviewed records for completeness,
accuracy and compliance with regulations.
WORK EXPERIENCE
GRAYBAR ELECTRIC – Austell, GA/Philadelphia, PA 1988 – 2013
Inside Sales Representative/Quotations Specialist/Counter Sales/Warehouse Selector
• Handled customer complaints promptly, effectively and report potential claims.
• Kept management informed of local competition and market conditions.
• Carried out sales and merchandise programs as directed and recommended new items for
stock.
• Maintained up-to-date customer record/file and reports of business transactions; assisted in
collection of past due accounts
• Prepared cost estimates of materials requested by Sales, Customer Service Representatives,
Stock Maintenance, and others.
• Compiled/organized bills of material, utilizing knowledge of products to be manufactured and
available service solutions; compared competing manufacturers' bills of material to determine
the best solution for a customer.
• Itemized tools, fixtures, or equipment to be manufactured by company or purchased from
outside sources.
• Maintained the warehouse in an orderly and clean state; follow all Company safety procedures;
operate all warehouse equipment, perform daily safety inspections prior to first use.
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2. MICHAEL KARRENBAUER
118 Berkshire Drive • Mt. Laurel, NJ 08054 • m.karrenbauer69@gmail.com • 404-428-8186
• Received incoming material in accordance with WMS processes, accurately identify and break
down the material, note discrepancies, and make the product ready for storage.
• Store product in accordance with Warehouse Management Systems (WMS) processes.
• Unpacks and checks goods received against purchase orders or invoices, maintains records of
received goods, rejecting unsatisfactory items where necessary.
• Accurately select, check, and pack UPS orders following designated WMS processes for
packing, weighing, manifesting, palletizing, and loading.
EDUCATION
Richard Stockton College Pomona, NJ
Business
Burlington County College Pemberton, NJ
Liberal Arts
CERTIFICATIONS & TRAINING
Sales Order Follow Up Apr, 2013
Bar Coding Apr, 2013
DOT Hazardous Material Apr, 2013
Duties of CSR's Apr, 2013
CSR Position Orientation: Customer Service Apr, 2013
CSR Position Orientation: Introduction to the CSR Role and Branch Team Apr, 2013
Material Storage and Handling Mar, 2013
DOT Hazardous Material Feb, 2013
Forklifts/Powered Industrial Trucks Jan, 2013
Sales Strategies Level 1 Aug, 2012
Sales Strategies Level 2 Aug, 2012
DOT Hazardous Material May, 2012
MSDS Procedures for Hazardous Material May, 2012
Professional Business Communication Mar, 2012
SAP - Zone Processes Jan, 2012
Documentation Structure and Control Oct, 2011
Shipping UPS Aug, 2011
Crown Rider Pallet Trucks Feb, 2011
Forklifts/Powered Industrial Trucks Feb, 2011
Material Storage and Handling Feb, 2011
Safe Loading and Unloading of Trucks Feb, 2011
Bendi Electric Narrow Aisle Forklift Feb, 2011
Crown Four Wheel Sit-Down Lift Trucks Feb, 2011
DOT Hazardous Material Feb, 2011
MSDS Procedures for Hazardous Material Feb, 2011
Computer Security - Introduction to Computer Security Sep, 2010
Computer Security - Spyware and Adware Sep, 2010
Computer Security - Protecting Against Malware Sep, 2010
Computer Security - SPAM Sep, 2010
Computer Security - Identity Theft Sep, 2010
Computer Security - Protecting Your Data Sep, 2010
Disposal of Distressed Inventory May, 2010
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3. MICHAEL KARRENBAUER
118 Berkshire Drive • Mt. Laurel, NJ 08054 • m.karrenbauer69@gmail.com • 404-428-8186
Square D IEC Style Products IEC0111 Mar, 2010
Schneider AUTO170 Basic Motor Controls and Relays Dec, 2009
Schneider AUTO174 Motor Controls: Schematics and Wiring Designs Dec, 2009
Square D AUTO172 Motor Controls Time Delay Relays Dec, 2009
Square D Introduction to Control Products-Module 3 Dec, 2009
Square D PERE118 Introduction to Motor Control Centers Dec, 2009
Schneider AUTO171 Overload Protection Devices Jun, 2009
Schneider AUTO173 Motor Controls Schematic Symbols Jun, 2009
Schneider Occupancy Sensors DISO137 Jun, 2009
Schneider PERO111-Introduction to Control Products Jun, 2009
Schneider Switchboard Product Selector Enhancements DISO114 Jun, 2009
Square D PERE117 Introduction to Switchboards Jun, 2009
Security Products Orientation: Introduction Jan, 2008
Security Products Orientation: Surveillance Jan, 2008
Security Products Orientation: Access Control Jan, 2008
Security Products Orientation: Intrusion Jan, 2008
Security Products Orientation: Audio Visual Notification Jan, 2008
Security Products Orientation: Installation and Test Equipment Jan, 2008
Security Products Orientation: Fire Systems Jan, 2008
Microsoft Outlook 2003 May, 2007
SAP - Process Orders, Inquiries, and Returns Jan, 2007
SAP - Workflow Overview Jan, 2007
SAP - Customer Returns Jan, 2007
SAP - SPJ Sales Deal Sep, 2005
SAP - NOF Processing Jun, 2005
SAP - Customer Pricing - Field Feb, 2005
Square D CRPs Nov, 2002
Export Terms of Sales Nov, 2002
Foreign Sales Corporation (FSC) Sales Nov, 2002
PC Fundamentals Oct, 2002
Schneider NQOD Panelboards & Circuit Breakers DISO105 Jun, 2002
Square D QMB & I-Line Power Distribution Panels Jun, 2002
Schneider NF Panelboards & Circuit Breakers PERO115 Mar, 2002
Schneider QO and Homeline Load Centers and Circuit Breakers DISO103 (TR212) Mar, 2002
Handling Upset Customers Jan, 2002
Schneider Dry Type Transformers DISO101 Sep, 2001
Square D PERE117 Introduction to Switchboards Sep, 2001
Customer Service Standard Jun, 2001
Introduction to Project Manager May, 2001
MSDS Procedures for Hazardous Materials Apr, 2001
Plant/Factory Inspections Apr, 2001
Problem Solving With Statistical Process Control Nov, 2000
ISO9000: Graybar Edition Oct, 2000
Dealing with Irate Customers Oct, 2000
Schneider Introduction to Distribution Equipment PERO112 Nov, 1999
Introduction to Purchasing Oct, 1999
Effective Business Writing Oct, 1999
Negotiation Skills for Sales Professionals Oct, 1999
IBM Cabling System Feb, 1999
Total Quality Philosophy Feb, 1998
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