1. JONATHAN G. AMOSCO
10 Lorong 27 Geylang
Singapore 388199
Mobile No.: +65 91064481
E-mail Add: thanamosco@yahoo.com
OBJECTIVE
To be a part of an industry wherein I could apply my knowledge in my chosen field of endeavor, enhance
and maximize my skills and share my ideas for the further development of the company.
EDUCATION
1998 - 2005 Bachelor of Science in Advertising Major in Public Relations
WORK HISTORY
February 2014 – Present SUPPLY CHAIN COORDINATOR
Ingram Micro Asia Ltd.
Manila, Philippines
Support specific parts of the pipeline of electronic and manual data flow between the Vendors, the Buyers,
Sales and the ALC’s. The majority of the support is provided in four key areas:
o Pushing and pulling Direct Ship PO’s information between Sales, the Vendor and the Direct Ship
Billing Team.
o Pushing and pulling information regarding stocking orders and existing inventory between ALC’s,
Purchasing, Sales and the Vendor.
o Order maintenance on specific parts of stocking PO’s.
o Providing information from the Vendors to Sales based on questions asked via the SCC
communication form.
Process purchase orders via the ERP system and vendors' portal (where applicable)
Liaise with forwarders on incoming shipments and follow-up on schedules / non-deliveries / order
cancellations
Maintain / monitor stock at an optimal level by initiating purchases of stock
Maintain adequate and appropriate freight on-cost loading on inventory costs
Screening of products subject on strategic controls in US and Singapore, and liaison with US Export
Compliance team to obtain necessary import / export licenses
Generate proper stock rotation / RMA (Return Materials Authorizations) to vendors.

2. December 2011 – February 2014 VOICE SERVICES MANAGER
West Contact Services
Mandaluyong, Philippines
• Completes complex product order package and hand-off to appropriate workgroup.
• Engage ABS-CC associates via RDS when legacy system service orders required.
• Make every effort to manage work load to ensure hand-off to other work groups completed in timely
manner to provide product / service, on the customer’s desired due date and within network standard due
date.
• Perform Quality Check.
• Provide complex order package single point of contact support to Customer / Sales for complex product
request.
• Communicate complex order detail / status to CSS (Client Support Specialists), Sales (Account Teams), as
appropriate.
• Conduct complex Product Cut Over coordination meetings with partner organizations, customer and
vendor, when appropriate.
• Provide Cut Over coordination (includes after hours, cuts).
• Contact required inter-departments / work groups to expedite request, when criteria met.
• Engage appropriate inter-departments / work groups to escalate project when appropriate.
• Perform First Bill Accuracy Assurance follow up if applicable (follow up for the 1
st
bill).
July 2010 – November 2011 ORDER SPECIALIST
Infosys BPO Limited INC.
Taguig City, Philippines
• Serves as Account Manager of AT&T for their US based clients. Provides end to end management of AT&T’s
• Telecommunications business by integrating cost effective solution for clear voice and high quality data
traffic.
• Maintain accurate and complete order records; Prepare reports on type of network traffic needed.
• Perform Quality Check once Firm Order Confirmation received back from order issuer.
• Follow-up on negotiated order request to ensure service / product are installed to exceed customers
expectations.
June 2007 – May 2008 TECHNICAL AND CUSTOMER SUPPORT
24/7 Customer Philippines (Time Warner Cable)
Manila, Philippines
Under general supervision, in a 24/7 in-bound call center environment, Technical Support Representatives will
provide technical and network problem resolution to end-users (customers) by performing a question diagnosis
while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username
and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and
software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting
email issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional
manner. Representatives will perform related work as required.

3. • Deliver service and support to end-users using and operating automated call distribution phone software,
via remote connection or over the Internet;
• Interact with customers to provide and process information in response to inquiries, concerns, and requests
about products and services;
• Gather customer’s information and determine the issue by evaluating and analysing the symptoms;
• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients,
IPTV, VOIP and more;
• Research required information using available resources;
• Follow standard processes and procedures;
• Identify and escalate priority issues per Client specifications;
• Redirect problems to appropriate resource;
• Accurately process and record call transactions using a computer and designated tracking software;
• Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’
business;
• Organize ideas and communicate oral messages appropriate to listeners and situations;
• Follow up and make scheduled call backs to customers where necessary;
• Stay current with system information, changes and updates
May 2005 – June 2007 Customer Service Representative
e-PLDT Ventus
Manila, Philippines
Provide technical and network problem resolution to end users (customers) by performing a question diagnosis
while guiding through step by step solutions.
SKILLS
SAP
Knowledge in purchasing procedures and negotiations
PERSONAL BACKGROUND
Date of Birth : April 27,1981
Place of Birth : Sorsogon, Philippines
Nationality : Filipino
Religion : Roman Catholic
Fluent in English language. Trained in SAP. Knowledge of Purchasing Procedures. Experienced in purchasing
negotiations. Ability to work well with co-workers, volunteers and visitors. Highly energetic, self motivated; ability to
work as an individual or as a team member. Ability to adapt successfully to multiple tasks that occur in a rapidly
changing environment.