1. Goals:
• Push technical knowledge and expertise
• Push customer service experience
• Create excellent business relationships with clients and colleagues
• Further my technical experience
• Further my advancement in the Commercial Business Sector
• Provide competent Leadership skills
Wade Huthnance – Resume
3 Anemone Place
KAREELA 2232
PH: 02 9576-6426
MOB: 0429 087 181
Email- wadeh@sprayandblast.com.au
Core Skills: Advanced customer service skills
Ability to communicate clearly and effectively across a wide audience
Proven problem resolution skills, for both customers and staff
Excellent time and project management skills
Developed strong, long term customer relationships
Education: Years 7 - 10, De La Salle, Bankstown, completed 1993
Qualifications:
• Diploma in Vehicle Spray-Painting, completed 1996 (competency based course
completed in 18 months instead of 3 years), North Sydney TAFE, distinction
• 12 months Panel-beating course, Bankstown TAFE - 1994
Certificates:
• Current First Aid Certificate
• Dulux Academy Training (Bronze)
• First Attack Firefighting Course
• Corob Training Course
• SATA Training Course
• PPG Training Course
Awards/Achievements
• Dulux Awards - NSW Store of the Year 2003
• Dulux Awards - Commercial Supplier of the Year 2003 – Wade Huthnance
• Client feedback letter to Dulux Area Manager for superior customer service –
2002
• Lobbied for PC training at Sydney Met stores – recently implemented
• Completed Toastmasters Speech Writing Course 2004
2. Employment:
NSW Manager, Murphys Spray & Blast Equipment October 2008 – Current
• Manage Staff – 4 x Employees in Sydney – 15 x employees Perth
• Manage budgets on daily, weekly & monthly basis
• Stock control, implement cycle counts
• Handle banking needs
• Technical service for customers equipment
• Undertake training on spraying & blasting equipment
• Train and mentor new staff
• Provide sales reports to Perth Head Office
• Cold calling schedules for new customers
• Hands on demonstrations of Spray & Blast Equipment
• Workshop service consumables
• Liaise with a large range of suppliers & Sales reps
• Purchasing & Goods Receiving
• Marketing strategies & promotions
Store Manager, Dulux Trade Centre Taren Point July 2004 – 2006
• Manage budgets, daily weekly and monthly basis
• Meet targets on daily, weekly and monthly basis
• Ordering stock
• Control store banking
• Manage all store staff (3 people)
• Store performance reporting
• Customer Service
• Managing stock module (including regular stock takes)
• Store expert on Protective Coatings
• In—store representative
• Store promotions
• Managing cycle counts
• Filling customer orders/requirements
• Open and close store
• Store appearance
• Providing technical and practical information and expert advice on full Dulux
Protective Coatings product range
• Providing technical training to staff and customers, focusing on best protective
coatings solutions
Assistant Store Manager/Protective Coatings Manager, Dulux Trade Centre
Rosebery July 2002 July 2004
• Manage floor staff (6 people)
• Supervising and checking daily orders from warehouse
• Store appearance
3. • Assist Manager in daily store operation
• Controlled all protective coatings
• Support Field Representatives and Account Managers
• Banking
• In-store representative
• Managing stock module (including regular stock takes)
• Customer Service including account
• Filling customer orders and requirements
• Open and close store
• Providing technical and practical information and expert advice on full Dulux
Protective Coatings product range
• Provide training to staff on Protective Coatings - technical and practical
applications
• Meet targets on daily, weekly and monthly basis
4. Automotive Manager, Dulux Trade Centre Rosebery February 2000 – June 2002
• Helped set up new automotive business in-store
• Helped drive general store customer base in Rosebery area, Developed from
zero customer base with one Field Rep. to approximately 100 customers
• Winning new customers through successful cold-calling
• Provided technical and practical information to customers and Field Rep on full
Dulux automotive product range as well as at store level.
• Ordering stock from warehouse
• Order supplies such as spray-painting equipment and accessories from external
companies to fully service automotive market – one stop shop
• Stock control
• Provide training to staff on Automotive and Protective Coatings - technical and
practical applications
• Meet targets on daily, weekly and monthly basis, encourage growth
Retail Store Manager
Accent Hydroponics, Revesby, November 1998 - February 2000
• Solely responsible for managing retail store
• Provided expert technical advice to customers
• Created business opportunities through representing the company at trade
exhibitions and conferences
• Provided superior customer service by understanding each clients needs
• Increased sales by building customer relationships and “word of mouth”
• Responsibility for money handling and banking needs of the store
• Responsible for stock control
• Maintained customer relationships by assisting with product installations
• Delivered product to customers in a timely manner
Foreman/Spray painter
Modern Smash Repairs, Kogarah, 1995 - November 1998
• Responsible for ensuring smooth operation of all sections of paint shop
• Responsible for ordering adequate supplies
• Ensured efficient turn-around time by appropriate scheduling of repairs
• Responsible for maintaining cleanliness of spray booth
• Responsible for training apprentices to ensure highest performance standards
• Met high customer service standards
Workshop Manager
AdSyd Car Wholesalers, 1994 - 1995
• Prepare vehicles for sale and transportation between Adelaide and Sydney.
SPORTING ACHIEVEMENTS & HOBBIES
• Won a sports scholarship to the Australian Institute of Sport, Canberra, 1992 - 1996
• Competed in three World Baseball championships (United States, Brazil and Mexico)
• Represented Australia in Baseball, 1992 - 1999
• Baseball • Tennis
• Squash • Bodysurfing
