1. Mr. Eric Cordero
16 Newark Grove
Westbury, Corbally
Limerick
eric.cordero@yahoo.com
Tel. 087-7723395
Professional Profile
• Highly Skilled and Experienced in Customer Service and Case Management.
• Strong Communication, Organisational and Data Entry Skills.
• Proven Record of Processing Claims and Documentation in an Efficient Manner.
• Experienced in handling confidential client data.
• Capable of meeting daily targets and deadlines.
• Willing to participate in further training and development.
• Available to work flexible hours as required.
Career History
July 03 – Oct 15 Wipro Outsourcing Services Ireland Ltd.,
Shannon Co. Clare
Claims Assessor [Promotion]
Customer Service Representative.
• Daily set-up, review and processing of customer claims.
• Analysing and Decisioning of customer claims.
• Processing all Documentations in line with policy terms and conditions.
• Authorised claim payments to the value of £6000.00
• Assisted customers with declined claims.
• Provision of high levels of customer satisfaction.
• Teamwork and assisted other departments to meet targets.
• Meeting/Surpassing of daily targets of calls/claims.
• Mentoring of new recruits on systems and procedures.
• Reporting of suspect fraudulent claims to management in line with legislation.
• Assisted management with special projects / testing when required.
• Awards received for Innovation.
• Compliance with Audit and Risks Teams in line with customer information.
• Regulatory requirements kept up to date.
• Provided empathy and support for customers in extremely difficult situations.
• Ensured assistance and problem resolution.
July 02 – Mar 03 Le Bas International: Shannon Airport Co. Clare
Customer Service Representative
for a busy private Air Charter firm.
• Set up of new customer & Aircraft Operator information on systems.
• Extensive phone contact with Customers, Clients & Aircraft Operators world wide.
• Tracked and recorded sensitive flight details and information for review/audits.
• Processed requests for aircraft charter bookings including
emergency flight requests i.e. (Medical, Technical & AOG)

2. Mr. Eric Cordero
Employment History contd./
Mar 91 – Apr 02 Barnes & Noble College Bookstores,
33 East 17th
St. New York.
Supervisor (Promotion)
Data Entry Operator/Customer Service Representative.
• Handled the daily processing of the firms new Inventory
Tracking/Transferring system.
• Heavy phone contact with over 400 University bookstores.
• Setting up of new Stores on systems in line with company growth.
• Maintaining database with current Store & Client information.
• Extensive Data entry of overstock for transfer where required.
• Processed and tracked University textbook orders between stores.
• Oversaw the Company’s bookstore Supply Ordering System.
• Documented both systems creating User Manuals.
• Processed & printed large cheque requests for Payables department.
• Assisted on special projects as needed by Management.
Education/Training
2003-2015 Wipro In-House Training Data Protection Training
Claims Procedures/Policies.
Fraudulent Training
Information Security
Anti-Money Laundering &
Proceeds of Crime
Internal Fraud
Team Building
Effective Time Management
FSA Regulatory Modules
09/92 - 3/93 Queens Borough Community College, Liberal Arts classes.
Flushing, N.Y.
09/84 - 6/85 Airco Computer Learning Centre, Cert. in Computer Operations.
Westbury, N.Y.
09/80 - 6/84 Forest Hills High School, High School Diploma
Forest Hills, N.Y.
Computer Competencies
Proficient in use of Microsoft Word, Excel, PowerPoint & AS/400.
Additional Skills
• Fluent in Spanish.
References
Furnished upon request.