1. Curvature provides third-party maintenance and support for networking, server, and storage devices globally through 500+ stocking locations and 24/7 technical support. 2. They guarantee 100% spare parts availability locally for all covered equipment through a thorough sparing analysis and testing process. 3. Curvature has certifications for quality control including ISO 9001, TL 9000, and ISO 27001 which are top standards for the telecommunications industry.

1. What to know & why you should consider
NetSure®
as your third-party maintenance
alternative
NetSure®
Third-Party
Maintenance Buyers’ Guide:
Integrity is our differentiator
Curvature Knows:
1. Global Delivery
• Technical expertise and 500+ Forward Stocking Locations (FSLs)
span the globe
• Follow-the-sun technical support offering 24x7, 365 days a year
• Networking, server, and storage support on devices in more than
70 countries worldwide

2. THIRD-PARTY MAINTENANCE BUYERS’ GUIDE
2. 100% Sparing
• Spared 100% locally for all customer hardware under contract. Our sparing policy sets us apart- 100% spared prior
to contract, 100% tested prior to staging, 100% owned by Curvature. We utilize a 3-step strategy to maintain this
exceptional SLA: Specs, Sparing Analysis, and Testing & Deployment.
STEP 1. SPECS: Determine customer’s specifications
Our dynamic and sophisticated sparing analysis system comprised of proprietary tools,
equipment and training can determine exactly which components will be placed
under contract ensuring your equipment is spared correctly.
STEP2.SPARING ANALYSIS: Utilize specs to ensure 100% spare availability
Our sophisticated Sparing Analysis System compares stock in local parts depots
with the required customer equipment coverage, ensuring 100% local spares all the time, every time.
Our analysis can be done by system, location or customer. It is built from decades of testing
and itemizing known failure rates on millions of devices, allowing us to predict product lifecycles
and plan for replacement needs.
• Tracks every deliverable that leaves each of our global Forward Stocking Locations (FSLs)
• Calculates the best geographic locations for FSLs based on customer SLAs
• Facilitates adding new FSLs based on the customer’s growing global needs
STEP 3. TESTING & DEPLOYMENT: Ensure quality and deliver quickly
All service parts are subject to thorough testing in Curvature’s distribution centers.
Our Spirent®
test center enables us to replicate real-world environment, traffic, device
behavior, and router peering relationship emulation. Spirent testing is one of our many
quality checks, and it’s the last step before equipment goes into inventory. Tier 1 testing
(all visual inspections of physical gear) eliminates any broken components and Spirent
testing’s rigorous process uncovers any hardware failures.
After thorough testing, parts are prepared for storage and shipped to Curvature’s forward
stocking locations worldwide.

3. THIRD-PARTY MAINTENANCE BUYERS’ GUIDE
ISO9001:2008
Certified
ISO 27001
Registered
InformationSecurity
Management
3. Certification
• Curvature holds both ISO 9001:2008 and TL 9000 certifications for all of our
distribution centers and is among an elite class of networking equipment providers
that have achieved this level of quality control.
• TL 9000 is a comprehensive QMS that requires robust controls for organizations
involved in telecommunications.
• Curvature’s TL 9000 process controls encompass internal auditing, receiving,
inspection, equipment testing and configuration, refurbishment, inventory,
packaging and shipping
• Highest international standard for telecom industry suppliers
• Fewer than 1,500 companies hold TL 9000 certification
• Curvature is a Customs-Trade partnership Against Terrorism (C-TPAT) certified partner.
Led by U.S. Customs and Border Protection, C-TPAT is focused on improving global
supply chain security with respect to terrorism.
• ISO 27001:2013 certification is for Information Security Management Systems and is
one of the most widely recognized and prestigious security standards available. By
achieving this certification Curvature has confirmed that our ISMS is compliant and in
line with the latest industry standards and best practices.
• The International Standards Organization and the Quality of Excellence for Suppliers
of Telecommunications (QuEST) Forum are the governing bodies for these certifica-
tions. This prestigious recognition serves to validate Curvature’s demonstrated ability
to provide the highest quality levels of procurement and refurbishment services for the
telecommunications industry worldwide.

4. THIRD-PARTY MAINTENANCE BUYERS’ GUIDE
4 HOUR (4HR)
24x7x365 technical support with 4 hour delivery
Replacement Equipment arrives within 4 hours of delivery approval
4 HOUR (4HR) + FIELD SUPPORT
Service technician dispatched to remove faulty equipment and install replacement
NEXT BUSINESS DAY (NBD)
24x7x365 technical support with NBD delivery
Replacement Equipment shipped for next business day arrival
NEXT BUSINESS DAY (NBD) + FIELD SUPPORT
Service technician dispatched to remove faulty equipment and install replacement
SAME DAY SHIP (SDS)
24x7x365 technical support with same-day shipment of the spare
Replacement Equipment shipped same day as delivery approval
NETSURE SPARE
Rather than shipping Replacement Equipment when there is an issue with covered
equipment, replacement equipment is stocked and on hand at customer’s location
4. Flexible Contract
• Multi-generational, multi-vendor, multi-national, whatever equipment you have in your IT infrastructure
can be managed under one global contract
• All ticket submissions, SLA product depreciation, EoL updates, contracts can be tracked through
our Netsure portal
• Flexible comprehensive support solutions with an unprecedented focus on quality and customer
satisfaction
• Equipment is 100% spared at a strategic location to ensure that your Service Level Agreement (SLA)
is met for every component under contract

5. THIRD-PARTY MAINTENANCE BUYERS’ GUIDE
curvature.com
5. In House Engineers
• Our troubleshooting team is there 24x7, 365 days a year to respond to your technical support issues.
• Our troubleshooting team is backed up by our subject-matter experts who have decades of networking
and IT service delivery experience.
• Based on your SLA, a member of our team familiar with your platform and environment will contact you
within 15 minutes of call initiation. An immediate problem diagnosis and formulation of a resolution plan
will begin.
6. Quality Guaranteed
• Curvature’s suite of testing tools combined with our Spirent®
testing center guarantees consistent,
thorough, repeatable procedures for every piece of equipment that enters our warehouses worldwide.
• All equipment is stored in a Curvature facility, under our control. This means we have received it, tested
it, and packaged it for shipping.
• Equipment used to spare on maintenance contracts is full line rate load tested.
• From tools, to processes, to people, we are able to meet your technical needs. Our less than 0.5%
hardware failure rate is the result of our 30 year history in testing, configuring and shipping hardware
around the globe.
North American
Corporate Headquarters
6500 Hollister Avenue
Santa Barbara, CA 93117
USA
T +1 800 301 0282
+1 805 964 9975
F +1 805 964 9405
European
Corporate Headquarters
Merchants Court - Amsterdam
Singaporestraat 66 | 1175 RA Lijnden
The Netherlands
T +31 (0) 20 449 9292
from UK, DE & FR 0800 6565 6464
F +31 (0) 20 449 6923
Asia-Pacific
Corporate Headquarters
1 Changi Business Park Crescent
#02-04 / 07 Plaza 8
Singapore 486025
T +65 6411 7388
from AU +1 800 225 564
F +65 6411 7399
Gartner has identified Curvature as a top performer
Competitive Landscape Report Third-Party Maintenance Providers,
North America.
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