JCW Energy Services is a facilities management company with over 20 years of experience. They provide maintenance, installation, and other services to a wide range of clients through their network of six UK offices and mobile engineers supported by a 24/7 helpdesk. They have a skilled workforce that is trained and certified to work on various plant and equipment. JCW aims to build strong customer relationships and provide nationwide service with a local presence.

2. words to describe us
unique
words to describe us
24/7install maintain react
responsiveflexible
competent
capable
people
dependable
qualifiedmobile
compliant
nationalpersonable
competitive
quality
responsible
integrity
value
relationship
clear
helpfulprofessional
trustworthy
proactive
courteous
experienced
reputable
skilled
enthusiastic
reactive

3. JCW Energy Services has over 20 years experience in providing a national maintenance and
installationfacilityforawiderangeofclients.
We have six offices throughout the UK who support our network of mobile engineers through our
24/7mannedhelpdeskwhopridethemselvesonbuildingstrongcustomerrelationshipsofferinga
nationwideservicewithalocalpresence.
Our skilled mobile workforce is trained to carry out servicing and maintenance on all types of plant
and is fully supported by technical supervision and management. All JCW personnel attend
regular training courses to keep them up to date with changing technology and current
compliancelegislation.
Office Locations
Head Office | South East: Royston
Midlands | Na onal Retail: Leicester
South West Office: Bristol
Wales Office: Cardiff
North Office: Leeds
Registered Office: Woodbridge
Management Team
Managing Director: Kurt Hedgley
Operations Director: David Short
Operations Director: Richard Weller
Company Secretary: Gemma Street
H R Director: Ken Hersey
Finance Director: John Norton
H & S Manager: David Vinyard
about us
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4. facilities management
managed solutions for the built environment
JCW Energy Services is a customer focused, people driven organisation providing managed
solutionstoabroadrangeofbuildingfacilities.
A well maintained,energy efficient and fully functioning building is key for the successful running
of any organisation. We specialise in providing total facilities management and property
maintenance services,which results in more cost efficient solutions for our customers. Our staff
provide the skills, experience and support so that our customers can be assured of a living,
workingandcompliantenvironment,achievedwiththeminimumoffuss.
We provide nationwide coverage of a comprehensive range of multi-service, multi-site, mobile
engineering solutions for both planned and reactive maintenance 24/7. Our services are tailored
to the customer’s specific requirements and delivered by directly employed staff, all managed
fromacentralisedhelpdesk.
Whether you want greater operational assurance or to make savings by consolidating facilities
management services, we’ll tailor a solution to meet the exact needs of your business, all whilst
ensuring that your building complies fully with current legislation. Our customer service team
uses bespoke software to deliver the best possible efficiency to you, as well as keeping you
regularlyuptodateonworkflowandcompliancedocumentation.
JCWEnergyServicesprovidethefollowingproperty,buildingservicesandfacilitiesmanagementservices:
 GeneralBuildingMaintenance
 Mechanical&ElectricalMaintenance
 AirConditioningInstallation
 AirConditioningServicing&Maintenance
 R22AirConditioningSystemReplacement
 GasApplianceMaintenance&SystemCompliance
 FixedWire/PortableAppliance Testing(PAT)
 EmergencyLighting,FireAlarm,CCTV&IntruderAlarmTesting
 FireExtinguisherService&Maintenance
 InteriorFitOut/Refurbishment
 ProjectManagement
 24/7RapidCallOutResponse
 24/7Helpdesk
 Energy&SustainabilitySurveys&Reports
 StatutoryComplianceTesting
 L8WaterComplianceTesting
facilities management
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5. air conditioning specialists
we make life more comfortable
JCW Energy Services has a wealth of experience in the design, installation, service and
maintenance of air conditioning and ventilation systems for retail,commercial,industrial,leisure
anddomesticpremises.
What sets us aside from the rest is our commitment to our clients, developing long term
relationships with complete transparency, value and clear communication. Our work ethic
applies to all areas of our business offering the highest quality installations, service and
maintenancewithanemphasisoncustomerservice.
Our team of engineers have a number of skills and services,which have developed in order to offer
our customers a seamless service from initial contact to site survey,arrangement of completion of
workstoservicingandmaintenance.
We only use our own directly employed engineers, which allows us flexibility, control and a cost
advantage over our competitors. We remain accessible to our customers allowing us to react
quicklyandmostimportantlytodeliver,whilecausingminimumdisruptiontoyourdailyoperation.
Due to the volume of installation work that we complete, we are proud to be able to offer longer
warrantiesandenhancedservicedeliveryandareaBusinessSolutionsPartner(Mitsubishi).
Air conditioning comes in several different forms and styles, depending on the size required and
whereitistobeinstalled.
We can help you choose the system that matches your application and budget, from the smallest
homesystemrightuptoindustrial-sizecooling/heatingsystems.
Themaintypesofairconditioningavailablearedetailedoverleaf.
air conditioning specialists
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6. air conditioning types
FloorStandingorWallMountedSplitSystems
This system is suitable for homes or small commercial premises such as solicitors,
dentists,or small shops where a single room is to be air conditioned. It consists of
an indoor unit which does the cooling and heating and is connected to a discrete
outdoor unit which either rejects unwanted heat or in the case of a heat pump
collectsheatfromtheoutdoorair.
There are several types of indoor units to choose from. For example,there are floor
standing models, or wall-mounted units that occupy no floor space, and even
discreteunitsthatcanbeconcealedbehindceilingpanels. Wecanhelpyouchoose
thebestsolutionthatmeetsyourrequirementsandlayoutoftheroom.
air conditioning types
CeilingCassetteSplitSystem
Thistypeofsystemmayhavetwoormoreindoorunitsconnectedtotheoutdoorunit.
It is more flexible and suitable for larger home installations,where more than one room is to
be air conditioned,perhaps a bedroom,dining room and living area and also for commercial
premisessuchasrestaurants,doctors’surgeriesandmedium-sizeshopsandoffices.
The requirement of each room could differ; therefore you can select the most appropriate
styleofindoorunitforeachroominthesamepremises.
MultiSplitorVRV/VRFSystems
These systems are ideal for larger premises, such as office suites or prestige
apartments, where a number of indoor units serve separate living or working
spaces.
They are connected to a bank of outdoor units or one large one,located either on
therooforinacentralplantroomservingthebuilding.
Again, the requirement of each room could differ and the most appropriate size
andstyleofeachindoorunitcanbechosentosuiteachroom.
LargeIndustrialCooling
We offer professional cooling solutions for large industrial units such as data centres, server
rooms,production,manufacturingandwarehouses.
Pleasecontactusifyourequireanyfurtherinformationonthisbespokeservice.

7. building maintenance
keeping your buildings up to scratch
At JCW Energy Services we know that you have got better things to do with your valuable working
hours than dealing with buildings maintenance. That is why we provide a range of buildings and
fabric maintenance services for both multiple and individual sites. Our flexible and collaborative
approach enables us to deliver bespoke and fully integrated planned and reactive maintenance
programmes to strict deadlines and budgets,maintaining excellent work quality and safety while
allowingthecontinueduseofthemaximumbuildingspacethroughoutthecontract.
This is delivered by either site-specific maintenance engineers or via an on-call network of
engineering specialists – all operating vans with satellite tracking for accurate arrival times and
customerupdating.
Ourservicesinclude:
 Inspectionsandsurveys
 Roofrepairs
 Brickwork
 Plumbinganddrainage
 Door/lockrepairs
 Stairwayrepairs
 Ceilingtiling,redecorationandcarpeting
 Glazingrepairs
 Carpentrywork
 Repair/maintenanceoffurnitureandfittings
Our professional teams schedule their work during quiet periods to help minimise downtime and
preventdisruptiontoyou,yourstaffandcustomersduringworkinghours.
building maintenance
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8. mechanical & electrical maintenan
expert engineers
JCW Energy Services has a long and impressive track record in mechanical and electrical
engineering. Our experts deliver mechanical and electrical maintenance on both a planned and
reactive basis,and we continually refine our methodology and practices to ensure you get the very
best,mostcost-effectivesolutionforyourbusiness.
With over 15,000 sites nationwide and processing in excess of 40,000 tasks per year, JCW Energy
Services are equipped with a state of the art Computer Aided Facilities Management (CAFM)
system,designedaroundtheexactingneedsofourcustomers.
Our highly experienced team of engineers and technicians are available 24/7, providing a
comprehensive range of services from general mechanical and electrical support through to
appliance testing and scheduled,preventative maintenance. We pride ourselves on keeping your
business fully operational with high first-time fix rates and meticulous servicing to identify and
solvepotentialproblemsbeforetheyarise.
mechanical & electrical maintenance
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fixed wire & portable appliance tes
As you would expect,all of our electrical testers are fully qualified,experienced NICEIC approved
contractors. As part of regular compliance testing, JCW’s engineers will adapt to all built
environments to satisfy current regulations, on both a planned and reactive basis. Our services
include:
 PortableApplianceTestingandthermalimaging
 TestingelectricaldistributionequipmentinaccordancewithBS76712008wiringregulations
 24/7supporttominimisedowntimeandkeepyourbusinessfullyoperational
fixed wire & portable appliance testing (PAT)

9. emergency lighting, fire alarm & CC
keeping your estate safe and secure
Wherever you are in the UK, JCW Energy Services deliver solutions across all aspects of fire
preventionandprotection,aswellassecurityandaccesscontrols. Ourservicesinclude:
 Detailedadviceoncutting-edgesecuritytechnology
 Installationandrepairstobespokesecuritysystems,alarmsystemsandaccesscontrols
 Designandinstallationoffiredetectionequipment
You may need urgent, 24/7 assistance with a one-off issue or on-going support from our systems
specialists. Either way, we will tailor our services and solutions to your specific requirements,
whilst ensuring your business complies with all applicable British and European regulations.
CombinetheseserviceswithothersfromJCW,andweareabletoofferevengreatercostefficiency
too.
emergency lighting, fire alarm & CCTV
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fire extinguisher service & mainten
In order to ensure portable units are working properly, fire extinguishers need to be serviced on a
regular basis so that they are kept up to date. A fire extinguisher that is regularly maintained is
essentialforittobefullyfunctioningintimeofneed.
JCWEnergyServicesoffersfireextinguisherserviceandmaintenancewhichwillensurethat:
 Equipmentiscompletelyaccessible
 Thepressureisatarecommendedlevel
 The nozzle and the device are all working as required and that the pin and tamper seal have not
beendisturbed
 Checkforgeneralwearandtear
All our engineers are BAFE and FIA trained professionals and conform to BS5306 standard which
means you can rest assured that your equipment will be in safe hands and ready to use in an
emergency.
fire extinguisher service & maintenance

10. project management
tailoring solutions
Whether it is down to changes in legislation or new demands on your working environment,
technologies often need to be replaced or upgraded to keep your business operating at maximum
efficiency. Whatever the size or scale of your project,we specialise in tailored solutions that meet
yourspecificrequirements.
Working to the highest qualification, experience and professional competence standards, our
project managers ensure full compliance at all times. We service projects of all complexities from
the replacement of R22 Air Conditioning systems across multiple retails chains to the
refurbishment of entire sites. Importantly, we do it all with the minimum disruption to everyday
operation.
Thanks to the culture and set up of our business,we are able to be incredibly responsive so we are
always able to react to emerging requirements as and when you need us to,quoting and delivering
atshortnotice.
project management
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interior fit out & refurbishment
JCW Energy Services offers bespoke design and fit-out services tailored to your individual
requirements. Whether you are relocating to new premises, downsizing or simply restructuring
yourexistingaccommodationtogetthemostoutofit–weareheretohelp. Ourservicesinclude:
 Consultancyandspaceplanning
 Designandfit-out
 Officerefurbishmentandinteriors
Foranexampleofhowwecanhelpyou,pleaseaskfordetailedprojectcasestudies.
interior fit-out & refurbishment

11. 24/7 helpdesk
helping you 24/7
The JCW Energy Services helpdesk is central to our service promise. Using the latest Computer
Aided Facilities Management (CAFM) software, highly trained workflow managers ensure that
information reaches exactly the right people at the right time and that all work meets our
customersspecificandhighservicestandards.
Our system combines intelligent online tracking and detailed record-keeping with 24/7 UK based
phone support, manned permanently by proactive, knowledgeable professionals. As a JCW
customer, you will be given a unique number that identifies you to us before we have even picked
up the phone. We will even tailor the greeting and close of the call to your needs or company
identity–whateversuitsyoubest.
Data feeds from our helpdesk mean that we can continually measure and report on the success
rate of call-outs, priority compliance and other statistics such as average answer and call
handlingtime.
We avoid complacency at all costs by monitoring and ranking all job histories, noting any new
learningandsuggestionstohelpdeliverbetterclientspecificserviceinfutureprojects.
24/7 helpdesk
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24/7 rapid call out response
You can rest assured that JCW Energy Services provides a rapid call out response in case of
emergency 24 hours a day, 7 days a week. Perhaps your air conditioning has failed or you have no
heating or electricity, just telephone our 24/7 helpdesk and they will make the necessary
arrangementstohaveyourpremisesrunningnormallyassoonaspossible.
24/7 rapid call out response

12. energy & sustainability
being more efficient
Energy management and environmental accountability have never been more important. For that
reason, JCW Energy Services is a leader in their field, offering a range of services to help you run
yourbusinessinthemostefficient,responsiblewaypossible. Ourservicesinclude:
Environmental Consulting: This management technique (Monitor and Target M&T) is designed to
analyse your energy consumption, providing energy targets and ongoing monitoring for your
buildingsportfolio. Theresultislowercarbonemissionsandfinancialsavingstoo.
Energy Performance Certification: As accredited Energy Assessors, JCW Energy Services can
provide Energy Performance Certificates and Display Energy Certificates as part of the Energy
PerformanceofBuildingsDirective(EPBD).
Air Conditioning Systems Inspections: EPBD compliant air-conditioning system inspections by
accreditedprofessionals.
Energy Benchmarking: Assessing your energy performance,benchmarking it with the rest of the
industry and prioritising further energy efficiency initiatives. We can provide this service in
conjunctionwithourenvironmentalconsultancyandenergyauditingservices,shouldyouwish.
Energy Audits: Once JCW’s specialists have established your business’s energy consumption,
they will complete a full energy audit of all buildings. Our findings are then compared with energy
performance measures and KPI’s to help you implement new, more energy-efficient operational
procedures.
energy & sustainability
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13. R22 replacement
R22 act now
NowisthetimetoactandreplaceairconditioningsystemsstillusingR22.
New sources of R22 have already been phased out and only reclaimed R22 is currently available.
Since 1st January 2015 all sources of R22 has been banned and any equipment requiring R22 gas
willbecomeredundant.
The impact of the R22 phase out will be felt by any organisation that uses this refrigerant. It is vital
to replace these systems before prices rise and supply shortages mean you will no longer be able
toserviceormaintainyourR22system.
There is a short term solution. Using a drop in refrigerant may seem like a simple answer but
comes with increased risks of system failure, higher running costs and without the backing of a
manufacturer’swarranty.
Instead,callusnowforafree,noobligationsitesurvey. Wewillbeabletodiscussacompleterange
ofR22replacementoptionsthatareeasilyinstalledandmuchmoreenergyefficient.
JCW Energy Services offer advice on legislation and will assess your estate for HCFC and R22
compliance.
We have a great deal of experience in assessing and prioritising the needs of our customers with
respect to the legislation surrounding the phase out of R22 refrigerant. Whether it be a single
building or an estate covering the UK, we have the means and expertise to assess your level of
compliance, advise on the implications of the legislation and develop a capital expenditure
programtobecomecompliant.
R22 replacement
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14. Head Office:
Main Office: 01763 264300
Fax: 01763 264301
E: southeasthelpdesk@jcwes.co.uk
A: Unit 7, Saxon Business Centre, Saxon Way,
Melbourne, Cambridgeshire, SG8 6DN
W: www.jcwes.com