o Microteam Limited has more than 25 years’ experience in I.T. services delivery. o Established service provider for manufacturer, system integrator, channel partner and other similar organisations. o Awarded Tier One Vendor First Choice Partner for several consecutive years. o Tier One Vendor Custom Lifecycle Partner. o Consistent Five Star service delivery in partner management quarterly business reviews. o Quality Management System certified to ISO 9001. Environmental Management system certified to ISO 14001. Information Security Management system certified to ISO 27001. Occupational Health and Safety certified to ISO 45001. o High security warehousing with controlled access, real-time inventory reporting incorporating barcode technology and bespoke 'Goods in Trust' insurance of £30 million, including terrorism cover. o Dedicated fleet of non liveried vehicles varying in size and capabilities with 'Marine, Goods in Transit' insurance of £1,000,000 per consignment per truck, including terrorism cover. This figure can be increased when necessary. o All staff highly trained, uniformed, pre-employment screened, and MOD security cleared. o Several 125 port configuration suites with full ESD procedures for both client and enterprise product. Controlled access and CCTV. o Multi-vendor order consolidation, with accurate detailed stock transaction reporting. o Packaging management solution with a zero-landfill policy and caged delivery methods to site. o Multi skilled personnel, adaptable to support incumbents own service portfolio. o Dedicated account management and project coordination.

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Copyright 2024 Microteam Limited
Microteam Limited
Managed Deployment
Services Provider

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Copyright 2024 Microteam Limited
Who are we?
• Independent I.T. services partner, established in 1996.
• Design and provision of quality I.T. solutions, delivered in an effective and
economical way.
• In-depth knowledge across all hardware types, with a wealth of experience in all
business and public sectors.
• Maximise efficiency, minimise impact on yours and or your customers resources.
• Wholly Owned Lifecycle Management.
• Agility and Scalability in single comprehensive solution.
• Not a channel partner or a reseller.
• ISO accreditation, externally audited annually.

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Microteam Limited
It’s Not What We Do…..
…..It’s The Way That
We Do It…..
Copyright 2024 Microteam Limited

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Copyright 2024 Microteam Limited
What are we?
• Lifecycle Services Fully Integrated End to End Solution.
• Pre-Sales / Solutions Design, dovetailing with partner and their customer.
• Customer focused service.
• Warehousing of all I.T. related hardware.
• Detailed Asset Reporting to device level.
• Customised Integration.
• Packaging waste management.
• Managed Distribution to customer sites, pallets or cages.
• Managed Deployment to desk at customer sites.
• Data Destruction of customer legacy devices for reuse in their estate.
• Project Coordination reporting into partner Project management.
• Comprehensive I.T. Asset Disposal. Recycling and or Remarketing.
Microteam Limited Sales / Customer Engagement model
Semi
Complex
Complex
Simple
Meet with Customer
Receive RFQ Qualify requirements Issue quotation Customer Service
Receive PO
Solutions Architect Solution design Project management
Complete Job

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Microteam Limited
Pre Sales I.T.
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We Invest In Our Relationships
• Regular presence at your regional sites or virtual ‘Teams’ meetings.
Guest slots, informal huddles, formal workshops and attend team ‘socials’.
• Workshops, virtual, at customer site or at our configuration centre.
RFI and RFQ collaboration. Identify and qualify opportunities, irrespective of
potential ‘go live’ date.
• Partner trained Solutions Architects with partner email addresses. Operating
within partner compliance. Reporting into Partner governing Solutions
Architect.
• Support for Partner Pre-Sales, Sales and Services Specialists.
• Solutions Design using partner quote templates, cost models and SOWs.
Detailed line by line workflow menu quotation.
• Engagement model to suit all requirements.

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Microteam Limited
Warehousing
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We Stage I.T.
• High security warehousing, centrally located in the Midlands.
• Controlled access throughout facility and 24/7 monitored CCTV.
• Security cleared personnel.
• Dedicated customer-definable areas for special projects.
• Quarantine storage facilities.
• Fully integrated Inventory Management System.
• Electronic scanning with real-time stock reporting.
• Dedicated ‘Goods in Trust’ All Risks Insurance.
• Security and Stock Control regularly audited by Tier 1 OEM.

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Microteam Limited
Customisation
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We Configure I.T.
• Custom Integration Centre for all hardware types.
• Secure static or connected configuration.
• High volume capacity per shift per dedicated project suite.
• Strictly audited quality control.
• Tier 1 OEM audited facility.
• ESD protected environments with controlled access and 24/7 monitored CCTV.
• Dedicated, secure guest imaging facility for PC or Enterprise.
• Fully self-contained high security Custom Integration Centre.

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Microteam Limited
Intelligent Logistics
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We Deliver I.T.
• Versatile and innovative logistical solutions to suit all customer
requirements.
• Electronic and if necessary, physical customer site surveys.
• Pallets, rolling cages, flight cases, populated racks.
• ‘Goods In’, reception on any floor, point of installation (desk or
rack).
• Scalable through our audited downstream partner network.
• Ultra Low Emission, unliveried vehicles with real time tracking.
• Full hardware value ‘Goods In Transit’ insurance.
• Central location with national United Kingdom coverage.

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Field Services
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We Deploy I.T.
• Comprehensive deployment to desk, laptop ‘clinic’ or ‘tech bar’ services in all environments.
• Technical Couriers, Smart Hands, Material Handlers, Qualified Engineers, Floor Walkers, Team
Leaders.
• Time and Materials, Residency or Project Rollouts
• UK mainland coverage. Limited offshore capabilities.
• Electronic asset reporting.
• Bespoke Data and settings migration tool.
• Legacy equipment and waste packaging management post installation.
• Deployment windows to suit customer requirement.
• Triage Reporting with Project Management.

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Microteam Limited
Lifecycle
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Copyright 2023 Microteam Limited
We Renew I.T.
• Lifecycle Service - New Starters
o Hold customers new or refurbished ‘Gold’ or buffer stock.
o Comprehensive configuration facility - Asset Labels, Connected
Configuration / Autopilot / White glove.
o Ship device with consolidated peripheral bundles.
o Request Management with pre agreed SLAs and detailed asset
reporting.
• Lifecycle Service - Leavers Service
o Manage returns, optimising device utilisation.
o Collection of legacy devices, including forward shipping of correct
transit packaging.
o Detailed audit of devices received. MWD inspection for cosmetic
damage, functionality test, system clean and secure data wipe.
o Devices will be returned into customers ‘Gold’ or buffer stock, for re-
use.
o Request Management with detailed asset reporting.

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Copyright 2023 Microteam Limited
We Renew I.T.
• Lifecycle Service - Advanced Exchange
o Comprehensive Managed Service with pre agreed SLAs.
o Request Management with detailed asset reporting and
communication throughout; to customer and or partner.
o Whole device exchange when failure occurs, standard manufacturer
warranty support is insufficient or when failed device is out of
warranty.
o Forward ship replacement device and collect of faulty device.
o Detailed audit of devices received. MWD inspection for cosmetic
damage, functionality test, system clean and secure data wipe.
o Perform triage and warranty or non-warranty calls on customers
behalf. Note volume support calls will require setting up with
manufacturer support.
o Host warranty support engineer, to perform their tasks.
o Return repaired, tested and freshly configured device to ‘Gold’ or
buffer stock.

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Microteam Limited
Thank You For Time
Any Questions?
Copyright 2024 Microteam Limited