1. 7/23/2015 www.siriuscom.com 1
Sirius Maintenance Services
Overview
Date
Sirius Maintenance Services Specialist
Sirius Computer Solutions

2. www.siriuscom.com July 23, 2015 2
Sirius Maintenance Services
Decrease time & money spent on maintaining IT hardware & software
Cost of downtime by percentage:
Sirius Maintenance Services help you save money, decrease risk
by minimizing the amount of time and money spent maintaining
technology equipment and software licenses.
What you see on the
surface isn’t always
the complete picture –
The importance of
maintenance &
support
0%
79%
21%
People & Process Errors
Hardware Failures
Sirius Maintenance Services offers:
– Single point of contact
– A single, secure online repository
– Assurance that all equipment
intended to be covered by
maintenance is accurate and up-
to-date.
– Flexibility to add, change and
remove equipment efficiently.
– Powered by our proprietary,
award- winning SMART (Sirius
Maintenance and renewal
tracking) portal, our Sirius
Maintenance Services Solutions
provide our clients the ability to
reduce, reduce risk, and reduced
critical downtime.
– Hardware is more resilient than ever before
– however – unplanned downtime has
increased by 50% in the past five years.
– Standard hardware maintenance services
will address 21% of failures.
– Only proactive services can begin to address
the other 79%

3. www.siriuscom.com July 23, 2015 3
Sirius Industry Recognition
Cisco
• Cisco Gold Partner
• Master Managed Services Partner
• Master Security Partner
• Master Unified Communications Partner
• 2013 Cisco Geographical Region Award for
Architectural Excellence – Data Center
• Dedicated Smartnet Totalcare Support team, both
Sales and Engineers, providing unique
implementation and deployment solutions
Industry Recognition
• 2014 Top 50 on CRN Solution Provider 500 list
• 2014 CRN Managed Service Provider Elite 150 on
Managed Service Provider 500 list
• 2013 & 2012 CRN Tech 250
• 2013 CRN Fast Growth 100 list
• Sirius executive Marjorie Wermuth featured on
CRN Women in the Channel
CommVault
• CommVault Platinum Partner
Dell
• Dell PartnerDirect Premier Partner
EMC
• EMC Signature Solution Provider
• Fastest partner to achieve Signature status
Hitachi
• Hitachi TrueNorth Platinum Partner
HP
• HP Platinum Partner – Converged Infrastructure
• HP Specialist Partner:
⁻ Virtualization Elite
⁻ Enterprise Storage Elite
⁻ Networking Elite
⁻ HP HPSS Preferred Partner
⁻ HP Partner in Excellence Award for Tech Svcs
NetApp
• NetApp Star Partner
• FlexPod Premier Partner
• Top 5 National Partner
• Top 5 Healthcare Partner
• Top 5 SLED Partner
Red Hat
• Red Hat Premier Business Partner
• 2013 Red Hat Commercial Partner of the Year
VMware
• VMware Premier Solutions Provider
IBM
Beacon Awards
• 2015 IBM Beacon Award WINNER in the
category of Outstanding Technical Support
Services
• Inaugural IBM Beacon Laureate Award Winner:
Overall Technical Vitality (2012–2016)
• First Partner to achieve IBM TSS Sales
Leadership Initiative
• 13 IBM TSS Level One and Two Certifications

4. Maintenance Services – What Does It Mean?
7/23/2015 www.siriuscom.com 4
Sirius’ maintenance practice
focuses on:
•Hardware and software contract
management
•Warranty and maintenance coverage
management
•Inventory and service level
management
•Software license contract management

5. Client’s Common Issues & Concerns
7/23/2015 www.siriuscom.com 5
Resulting Problems:
 Equipment has fallen off warranty
 Paying maintenance on
equipment that has been taken
out of productive use
 Contractual coverage doesn’t
match perceived coverage
 Client’s aren’t taking advantage
of the most cost effective
agreements to maintain installed
equipment

6. Our Focused Approach
7/23/2015 www.siriuscom.com 6
•People - Sirius has a dedicated staff
to support our clients that understand
all aspects of maintenance needs.
•Process - Sirius has a proven
process for tracking installed
equipment, warranty exits and
existing contract expirations.
•Technology – Our proprietary
Online Portal, SMART (Sirius
maintenance and renewal tracking) is
truly unique in the industry.
People
Process
Sirius
Maintenance
Mgmt
Technology

7. Do You Know What’s Included in Your Base Warranty?
7/23/2015 www.siriuscom.com 7
Or more importantly – what’s not?
 Base Hardware warranty: Is your equipment
being covered 7x24 Onsite? Most manufacturers are
providing warranty at 9x5 next business day
response. Is that adequate?
 Software Support: Is software included in your
new solution? If yes – Is support available 7x24? Is it
live support – or up to a four hour call back? Are you
connected with live technical resources who know
your account?
 “How do I” Questions: For new storage and x86
based solutions; are product usage questions
covered in your base support?
 Proactive/Enhanced Problem Resolution: What
is your hourly cost to the business for unplanned
downtime? Are you aware of the Proactive/Enhanced
Services available to help reduce downtime and
unplanned outages?

8. Don’t be Stranded Needing Help
7/23/2015 www.siriuscom.com 8
Sirius’s CAM Solution provides:
 A single point of contact to reduce the
time and resources spent working
with separate maintenance contracts
for hardware and software across an
enterprise.
 A single repository to view all
equipment covered by maintenance.
 Assurance that all equipment intended
to be covered by maintenance is
accurate and up-to-date.
 Flexibility to add, change and remove
equipment efficiently.
 A proven methodology that improves
productivity and increases efficiency –
all while reducing costs.

9. Change the Conversation – Resilient Infrastructures
7/23/2015 www.siriuscom.com 9
You can be assured that IBM delivers all the essential
characteristics of a trusted business resilience vendor.
 Hardware support
 Software support
 Remote support
 Web self-service
 Integrated hardware
and software support
 Preventative hardware
and software support
 System monitoring
and automated
services
 Integrated
infrastructure
availability management
 Single point of
accountability
 Adaptive service levels
 Multi-vendor support
 Contract and inventory
management
 Customized support
Support
Enhanced Support
Managed Support
Start with
foundational
hardware and
software
support
Add preventive
support and
monitoring
Move to single-
vendor support
as/when needed
IBM provides a continuum of support services to match an organization’s
specialized needs.

10. IBM SW and HW Call Flow: Base Vs. Enhanced
Various IBM
Support,
Development and
Consulting Teams
1-800-IBM-SERV
Software Specialists
 2 Hours Prime/4 Hours Off
 Resolve
 Reroute
 Engage other Support
organizations
Hardware Specialists
 2 Hours Prime/4 Hours Off
 Resolve
 Reroute
 Engage other Support
organizations
Customer Calls
into VRU
Software Hardware
Customer Calls
into VRU
1-800-IBM-SERV
 Entitlement
 Customer data collection
 Problem Routing
Call Back by Support
Specialists *
Admin Call Routing
Base Support
(SWMA, Supportline, SvcPac, Warranty, HWMA)
Enhanced Support
(AA, ETS and CTS)
Customer Calls
into VRU
Software & Hardware
1-800-IBM-SERV
and enters unique DAC
Priority Support Team
 Potential for Live call or 30 min max hold
time
 Single Point of Entry for reporting all HW/SW
issues related to products associated with
eligible machines and that have valid IBM
support contracts
 Initial problem determination by technical
specialist already familiar with client
environment
 Direct resolution whenever possible
 Continued ownership of issues related to
eligible OS & Storage products +
management / coordination of additional
specialists who provide assistance
 Regular Status Updates
 Routing of non-eligible issues to
appropriate specialist support teams +
escalation path as needed
Hardware
Specialists
Software
Specialists
Various IBM
Support,
Development and
Consulting Teams
* All products except IBM i
10www.siriuscom.com7/23/2015

11. Sirius Maintenance Solution Offerings
7/23/2015 www.siriuscom.com 11
Key Offerings
Sirius provides core services to help our customers maintain their technology
investments.
Managed Hardware Maintenance
Managed Software Maintenance

12. www.siriuscom.com July 23, 2015 12
Sirius Industry Recognition
Cisco
• Cisco Gold Partner
• Master Managed Services Partner
• Master Security Partner
• Master Unified Communications Partner
• 2013 Cisco Geographical Region Award for
Architectural Excellence – Data Center
• Dedicated Smartnet Totalcare Support team, both
Sales and Engineers, providing unique
implementation and deployment solutions
Industry Recognition
• 2014 Top 50 on CRN Solution Provider 500 list
• 2014 CRN Managed Service Provider Elite 150 on
Managed Service Provider 500 list
• 2013 & 2012 CRN Tech 250
• 2013 CRN Fast Growth 100 list
• Sirius executive Marjorie Wermuth featured on
CRN Women in the Channel
CommVault
• CommVault Platinum Partner
Dell
• Dell PartnerDirect Premier Partner
EMC
• EMC Signature Solution Provider
• Fastest partner to achieve Signature status
Hitachi
• Hitachi TrueNorth Platinum Partner
HP
• HP Platinum Partner – Converged Infrastructure
• HP Specialist Partner:
⁻ Virtualization Elite
⁻ Enterprise Storage Elite
⁻ Networking Elite
⁻ HP HPSS Preferred Partner
⁻ HP Partner in Excellence Award for Tech Svcs
NetApp
• NetApp Star Partner
• FlexPod Premier Partner
• Top 5 National Partner
• Top 5 Healthcare Partner
• Top 5 SLED Partner
Red Hat
• Red Hat Premier Business Partner
• 2013 Red Hat Commercial Partner of the Year
VMware
• VMware Premier Solutions Provider
IBM
Beacon Awards
• 2015 IBM Beacon Award WINNER in the
category of Outstanding Technical Support
Services
• Inaugural IBM Beacon Laureate Award Winner:
Overall Technical Vitality (2012–2016)
• First Partner to achieve IBM TSS Sales
Leadership Initiative
• 13 IBM TSS Level One and Two Certifications

13. SMART Online Management Portal
7/23/2015 www.siriuscom.com 13
•Sirius’ SMART Portal is
designed to help
organizations better
manage hardware and
software inventory, and
agreements
•SMART provides access
to key machine and
contract information
from any web-browser
•Secure login with User
ID and password

14. Smart Net Total Care identifies the customers Cisco inventory and securely
communicates this to Cisco’s data center, where it is analyzed against Cisco manufacturing,
security, shipping, and contract data. Resulting in a comprehensive view of their
installed base, service contracts, and product alerts.
SmartNetTotalCare
CustomerNeeds SNTCValue
Accurate view of IB and Contracts
Actionable Reports
Contract Consolidation
Entitlement Confidence
Contract Renewal Ease
Timely RMA Assurance
Device Life Cycle Data
Device Specific Alert Notification
• “I want to identify my serial numbers
and map to contracts.”
• “Doing this manually is costing me
time and money.”
• “I want my records to be accurate
and up to date.”
• “I want to simplify my service
renewal process.”

15. www.siriuscom.com July 23, 2015 15
Smart Net Total Care Customers
 Validated data about
customers installed base,
viewable on web portal
 Easy access to contract
status to verify proper
service levels
 Faster problem solving
and improved network
uptime
Proactive Support for Cisco Networking equipment

16. Thank You
7/23/2015 www.siriuscom.com 16
Date
Sirius Maintenance Specialist
Sirius Computer Solutions