Allware Services Developtment

1. ALLWARE
OFFSHORING SERVICE
• Software Development
• Systems Support
• Quality Control and Quality
Assurance
• Operations and Business
Support
SOFTWARE DEVELOPMENT
CUSTOMIZED

2. CUSTOMIZED SOLUTIONS
FLEXIBILITY
CREATIVITY
SPECIALIZATION
We integrate, innovate, connect and
develop solutions around the world to turn
a good idea into a great business, allowing
different platforms and technologies to work
together efficiently and productively.
About Us
Service Catalog
SOFTWARE DEVELOPMENT
SYSTEM SUPPORT
QUALITY CONTROL AND QUALITY ASSURANCE
OPERATIONS AND BUSINESS SUPPORT
Our Team
Our team is composed of more than 160 IT
professionals.
We have experience in domestic market
since 2000 and starting in 2005 we began
working in foreign markets.

3. We have expertise in different protocols and
technologies, both hardware and software
for the telecommunications area . This,
under the architecture of GSM / GPRS -
UMTS networks and services platforms level
Our Customers TELCO
Our Partnership
In ALLWARE we promote business models
together in a strategy of win- win.
We believe in business cooperation relations
medium - long term and have a culture of
international relations in business, in order
to complement our ad- hoc solutions.

4. • Custom made software for the specific
needs of our clients
• Vast experience in high performance and
high availa bility systems
• We have PMP® certified Project
Managers and high skilled software
engineers
• Our internal QA process assures our
software has the highest quality
standards and complies with our client's
requirements
• We work with the leading web and
mobile technologies
• We can integrate different technologies
and platforms to work together
• Implementation of custom middleware
software that integrates specialized
world-class platforms with other systems
• Analysis, design, development and
installation of front-end and back-end
solutions
Software Development

5. Our Systems Support service delivers a flexible and robust
service to support the most demanding activities to ensure
the
operational continuity of our clients.
Features
• We work with the ITIL standard and have a web platform
• For issue tracking system to enable our clients to check
the status of submitted problems.
• We have 7x24 and 5x8 availability
• We provide 3 levels of service to suit all needs:
Systems Support
REACTIVE
(incidents response)
PROACTIVE
(incidents response)
EVOLUTIVE
(incidents response)
Systems Support
Objective
Receive, analyze and solve problems reported by our
clients.
SLAs according to industry.
Scope
• Problem analysis
• Workaround temporary solutions
• Problem replication and analysis in development
or test environments
• System Logs inspection
• Bugs fixing
• Backup and restore of systems, data bases and
configurations
• Data reprocessing
• Analysis and documentation of incidents

6. Systems Support
Objective
Monitor and analyze systems to detect and solve most
problems before they affect end users or other
systems, minimize the risk of failure.
Scope
• System monitoring and Preventive Testing
• Installation and upgrade of platforms
• Scheduled maintenance
• Revision of inputs and outputs of each system
process
• Data base consistency check
• System health check
• Performance measurement
• Reports and Statistics
• Advice for optimal configurations and performance
• Implementation of alarms and monitoring scripts
Systems Support - Evolutive
Objective
Permanent software development service in order to
business needs, add functions and further extend an
existing software system.
Scope
• Requirements gathering
• Implementation of new requirements
• KPI development and integration
• Small-scale project development
• Code changes for existing software projects
• Base platform upgrades and migrations
• Bugs fixing and code improvements
• Source code versioning
• Maintenance of Development and Testing
environments

7. Quality Assurance
Provides a service aimed to assess the quality of software
projects including all artifacts, from software to
documents.
Main features
• Ensures that the project meets all requirements
• Validate input and output of business processes
• Perform tests to validate functional requirements
• Source code analysis to ensure it complies with
predefined standards
• Document validation
• Reports}
Quality Control
This service is focused on executing a recurring test plan
to assess products and services from the end-user point
of view to ensure they are working properly.
Main features
• Perform as real end-users
• Continuous or spot testing over end-users services
• Reports and statistics
• Real-time test tracking
• We have 7x24 and 5x8 availability
• Early issues escalation to systems support areas or
NOC
• Decreases call center calls by detecting problems
before real users.
• Increases productivity by giving more information to
call center agents.
• Usability feedback for product development areas
Quality Control and Quality Assurance

8. This service works as a gateway between Product
Managers and technical departments for creating and
operating products and services.
Main features
• Provide support for defining, implementing and
operating products and services
• Execution of business processes
• Platform and service operation
• Configuration and data provisioning
• Requirements gathering
• Provide help in designing new processes and products
• Experience in ITIL and PMI standards
• Commissioning supervision
• Support in project management
• Maintenance of Development and Testing
enviroments
Operations and Business Support

9. Industries
Telecomunications
• Development Project
• Support and maintenance
• Operation and Exploitation
• Quality Control
Pulp and Paper
• Optimization of cuts SHARPTRIM
• Load Balancing machines
• SCADA systems
• Visualzación of Proesos with HMI
Automation of industrial processes
• Technological upgrading of machinery
• Logic programming interfaces PLC
• Robotic wineries
• Industrial software
R&D
We conduct research and development, with the
aim of promoting innovative ideas that represent
a business opportunity . Our R & D North is
seeking new ways to approach projects in the
framework of technological innovation .
Other services

10. Denis Delarze
ddelarze@allware.cl
+56 (9) 99982827
Santiago Habit Rudnick
shabit@allware.cl
+56 (9) 98889236
Pérez Valenzuela 1572,
5th floor, Providencia
Santiago, Chile
Our Website
www.allware.cl

11. Your Ideas Are Our Challenges.
www.allware.cl