The document identifies rules of etiquette for using social media, cell phones, text messaging, and email. It provides tips for using social networks, mobile phones, and emails appropriately in social and professional settings by avoiding overposting, keeping conversations brief and focused, and being mindful of tone and audience. Guidelines are given for phone use in public places, breaking up via text, email formality, avoiding junk emails, and properly attributing sources in communications.

1. IDENTIFYING THE RULES OF
NETIQUETTE
Group: 7
Leader:
Leonard
Members:
Jackie
Xiang Yu

2. CONTENT
-Social media etiqutte
-Phone etiquette
-Electronic Mail etiquette

3. SOCIAL MEDIA ETIQUETTE
Social networks like Facebook and Twitter are platforms which
people can connect with each other, however , remember that
what you post can be viewed by others too.
• Do not overpost
• Write in intelligible English , not (tlkng lk ths isnt gd 4 ne1 )
• Post statuses like “Wow… I cant believe that just happened.”
which are vague and context-free

4. CELL PHONE ETIQUETTE
Mobile phone use can be an social discourtesy, for example: phones ringing at
weddings (awkward!), funerals (even more awkward!), toilets (embarrassing!),
cinemas and theatres (not cool). Some bookshops, libraries, doctor's offices and
cinemas ban the use of mobile phones so the other patrons will be not disturbed by
conversations. Some facilities install signal-jamming devices to deter their patrons
from using their phones, although this is usually illegal in the United States. Some
new auditoriums have installed wire mesh in the walls to create a Faraday cage,
which prevents signal penetration without violating signal jamming laws. Most
schools do not allow students to use mobile phones during curriculum time, as this
will cause too many disruptions, thus preventing the class from learning effectively.
Mobile phones are also banned from the examination room for fear of cheating
through texting. Pupils found with mobile phones during the examination will
sometimes be disqualified immediately, even if the phone was not even turned on at
the time. Mobile phones can also be used for bullying and threats to other students,
or for displaying inappropriate material in school.
Done by Jackie

5. TEXT MESSAGING
Text messaging, or texting, is a rather common form of communication today. PC
World suggests that texter should rarely use texting to conduct important
relationship conversations. Mobile phone users have found that texting important
conversations such as formal dialogues or breaking up with someone, is rather
impolite. However, this sort of situation does happen, however rarely it does. A
survey conducted by cell phone service provider AT&T showed that 6% of teens
had broken up through text messages.
Done by Jackie

6. TIPS FOR BETTER EMAIL
ETIQUETTE
1.Be informal,not sloppy. Your friends may use commonly accepted abbreviations in email,
but when communicating with external customers, everyone should follow the standard
writing format.
2.Keep your emails brief and to the point. Do not beat around the bush. Just because your
writing is grammatically correct does not mean it has to be long.
3.Use sentence case. If you are using capital letters, it will look as if you are shouting and is
impolite.Additionally, using all lower case looks lazy.
4.Do not use email as an excuse to avoid personal contact. Do not forget the most
important is still face to face value or even voice-to-voice communication.
5.Be sparing with the group email and send a group email only when it is useful to every
member.
6.Remember that email is not private. It is considered property of the company and can be
retrieved, examined and used in the court of law.
7.Use the subject field to indicate content and purpose. Do not just say "hi!" or "From XXX".
Agree on acronyms which quickly identify actions.
8.Do not send chain letters, virus warnings or junk mails. If a constant chain of jokes given by
a friend annoy you, be honest and request to be removed from the list.
9.Remember that your tone cannot be heard in email.Through email communication, it is
unable to convey the nuances of verbal communication.
10.Use a signature that includes contact information. To ensure people know who you are,
include a signature that has your contact information, including your mailing address and
phone number.

7. TIPS FOR BETTER EMAIL
ETIQUETTE
11.Summarize long discussions. Scrolling through pages of replies to understand a discussion
is annoying. Instead of continuing to forward a message, take some time to summarize it
for your reader. You could even highlight the relevant passage, then include your
response. However, these are some points to be noted and cautioned:
If you are forwarding a messaging you have received, do not change the wording of the
message.
If you want to repost to a group a message you have received individually, ask the author
for permission first.
And do not forget to give proper attribution

8. REFERENCES
http://www.pcworld.com/article/258898/the_10_com
mandments_of_social_media_etiquette.html
Wikipedia :
http://en.wikipedia.org/wiki/Etiquette_(technology)
http://office.microsoft.com/en-us/outlook-help/12-
tips-for-better-e-mail-etiquette-HA001205410.aspx