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Uno Digital Etiquette
- 1. The Importance ofDigital EtiquetteGroup UnoTeresa FlytheAlisande MayerBritt Bugby
- 2. Have you everbeen in church or at a movie when someone’s cell phone rang?Have you ever received email that was forwarded at least five times before it got to you?Have you ever received an insulting reply after posting to an online discussion forum or chat room? Has this ever happened to you?
- 3. ObjectiveParticipants will beable to define what digital etiquette is and know and model appropriate practices for their students.
- 4. The standards ofconduct expected by other digital technology users (Ribble & Bailey, 2007, p. 10)Digital Etiquette
- 5. The RulesWhat arethe rules of digital etiquette for. . . cell phones?. . . email?. . . social media?
- 6.
- 7. America’s Cell PhoneOwnershipNearly nine in 10 (87%)16% say they own a PDA such as a Blackberry, Palm or iPhone
- 8. The time hascome to create some social order to the cell phone chaos.
- 9. When a privateconversation is not possible, avoid talking on your cell phone!
- 10.
- 11. Use a quietvoice!And use the ten foot rule!
- 12. K.I.S.S.Keep it shortand sweet!
- 13. Love the oneyou’re with!
- 14. Drive now, talklater.
- 15. Keep your cellphone in your pocket or purse.
- 16. To text ornot to text?
- 17.
- 18.
- 19. Types of CommunicationDr.Albert Mehrabian, Ph. DProfessor Emeritus of Psychology, UCLAhttp://www.kaaj.com/psych/index.html
- 20. 1. Say whatyou mean“I didn’t say you have an attitude problem”Why Email Starts Fights by Edward Muzio, CEO of Group Harmonics @ http://www.bnet.com/2422-13731_23-241106.html?tag=content;col1
- 21. Other common mistakesUSING ALL CAPS
- 22. Abbreviating—Re: Needpres. stat.
- 23.
- 24. Limit emoticons;-)Email to husband with picture attachment of one of the dress options for his office party:“Does this dress make me look fat?”Email reply from husband who cannot believe that his 5’7”, 100-pound wife would ask such a question:“Yes ”Meaning?
- 25. 2. Always becourteous and considerate“Whenever I write an email, I read my message over several times before I hit send.”Email Etiquette by Dawn Rosenburg McKay @http://careerplanning.about.com/od/communication/a/email_etiquette.htm
- 26. Good Manners Respondpromptly
- 27. Always includea subject line
- 28. Be shortand conciseGood Manners Respond promptly
- 29. Always includea subject line
- 30. Be shortand conciseYES!
- 31. Good Manners (cont.)Ask before sending an attachment
- 32. Include yourcontact information in your signature
- 33. NEVER replywhen you are mad
- 34. Think twicebefore replying to all or forwarding messages3. Use the appropriate email context for your message Business or Personal
- 35. AuthorityAppropriate emailcontextsexymama@hotmail.comoramayer@lowndes.k12.ga.usoramayer@whitehouse.gov
- 36.
- 37. 4. Last, butcertainly not least…
- 38. 4. Last, butcertainly not least…Spelling and GrammarSpelling and Grammar
- 39. 4. Last, butcertainly not least…Spelling and GrammarDoes it say what you want it to say?Does it say what you want it to say?
- 40. 4. Last, butcertainly not least…Spelling and GrammarDoes it say what you want it to say?Is it going where you want it to go?Is it going where you want it to go?
- 41. Type unto othersas you would have them type unto you!From http://www.101emailetiquettetips.com/Type unto others
- 42.
- 43. “[Social media] refersto content being created 24-hours a day online on blogs, message boards, social networks like Facebook and platforms like Twitter.”A Social Media “How-to” for retailers by Maya Swedowsky @http://en-us.nielsen.com/main/insights/consumer_insight/ september_2009/asocialmediahowtoforretailersWhat is Social Media?
- 44. The Golden RuleisRemember the human
- 45. Learn the communityToneAcceptabletopicsRules and proceduresListen before you speakRead the threadStay on topicLurk before you leap
- 46. Mind your ownbusinessDon’t ask personal or inappropriate questionsDon’t share too muchDon’t creepCreeping: social network stalking
- 47. Share your knowledgeAddcontent that fits the communityBe clear and conciseAdd value to the community
- 48. You are notthe center of the InternetPractice self-promotion in moderationRespect different opinionsConversations go both ways
- 49. Did you saywhat you mean?Did you say it nicely?Will the person reading it think so too?Think before you post
- 50. Everyone makes mistakesEveryonewas new onceBe forgiving
- 51. FlamingFlame baitTrollingDon’t feedthe trollsFlame warsCyberbullying
- 52. You will bejudgedBe accountable for your actionsWatch your languageDon’t do anything unethical or illegalWhat you say can come back to haunt you
- 53. Remember . ..Be Nice!
- 54. ReferencesBrantner, E. (2008).The 11 rules of social media etiquette. Digital Labz Blog. Retrieved from http://digitallabz.com/blogs/the-11-rules-of-social-media-etiquette.htmlBriody, D. (2000). Thou shalt learn and abide by the ten commandments of cell-phone etiquette. InfoWorld, 22(24), 59B. Indiana University. (2009). What are some guidelines for email etiquette? Retrieved from http://kb.iu.edu/data/aemp.htmlKallos, J. (2009). 101 email etiquette tips. Retrieved from http://www.101emailetiquettetips.com/Kayne, R. (2009). What is cell phone etiquette? Retrieved from http://www.wisegeek.com/what-is-cell-phone-etiquette.htmMcKay, D. R. (2009). Email etiquette. Retrieved from http://careerplanning.about.com/od/communication/a/email_etiquette.htmMehrabian, A. (1981). “Silent messages”-A wealth of information about nonverbal communication (body language). Retrieved from http://www.kaaj.com/psych/smorder.htmlMuzio, E. (2009). Why email starts fights [Audio podcast]. Retrieved from http://www.bnet.com/2422-13731_23-241106.html?tag=content;col1Null, C. (2009). Text messaging etiquette: To text or not to text. Retrieved from http://www.infoworld.com/d/applications/text-messaging-etiquette-text-or-not-text-170Ribble, M. S. & Bailey, G. D. (2007). Digital citizenship in schools. Washington, DC: International Society for Technology in Education.Shea, V. (1994). Netiquette. San Rafael, CA: Albion Books. Retrieved from http://www.albion.com/netiquette/index.htmlSwedowsky, M. (2009). A social media “how-to” for retailers. Retrieved from http://en-us.nielsen.com/main/insights/consumer_insight/september_2009/asocialmediahowtoforretailers
Editor's Notes
- #2 Welcome!After the introduction in the first slide, you may want to demonstrate bad digital etiquette using a skit. Since our group did this presentation online, we had a cell phone ring and one of the members answer it while another member is typing comments in the chat box. After participants had time to realize what was occurring, our first presenter calls the group back to order by asking the “Has this ever happened to you…” questions on slide two and allowing the participants to respond with a hand raise.If this presentation is done in a live setting, presenters could have one answering a cell phone and another texting.
- #3 Hey guys! Stop talking on the phone! This is for a grade! We have to get back to our presentation!If either of the above scenarios have happened to you, please raise your hand.
- #5 Many of us have email, cell phones, and access to social networking and use them everyday. But few of us have been trained on the proper way to use them. Today, we want to go over the rules….
- #7 Chances are you have been annoyed by some one who has not practiced proper cell phone etiquette. You know the annoying woman who is talking loudly on her phone in a restaurant or the teenager who is texting during a movie. Private conversations, arguments, intimate comments or the details of someone’s checking account are usually the types of things we would rather not hear about. Obnoxious ring tones are distractions that many of us would often rather not here. While we all agree that we are annoyed by cell phone rudeness, truthfully we have probably engaged in it ourselves. The purpose of this presentation is to make each of us more aware of cell phone etiquette so that we can all enjoy a more polite society!
- #8 Nearly nine in 10 (87%) US Americans report that they own a cell phone, and 16% say they own a personal digital assistant (PDA) such as a Blackberry, Palm or iPhone.
- #10 Intimate public settings such as a restaurant, the movies, waiting rooms, air planes, busses or anywhere a private conversation is not possible is a bad place for a public phone conversation! When people cannot escape your conversation, you should spare them. To practice good cell phone etiquette, put your phone on vibrate or silent and let the incoming calls roll to your voice mail. In a public place such as these, it is best to text if you must communicate with others!
- #11 Phones should be turned off in the movies! When someone is paying money to be transported by their imagination in a movie or at a play, don’t interrupt their entertainment by having your cell phone ring! Broadway actor, Hugh Jackman, actually interrupted and broke his character while on stage to scold a member of the audience because her cell phone kept ringing! He waited for a minute for her to answer it and turn it off. How embarrassing! She was mortified. The video from this happening was subsequently played on the New York Evening News and is currently on the Internet for all to see! Thought that situation is a bit extreme, each of us has been in a movie where someone had their phone open and sent text’s or we heard someone whispering on their phone. We should all turn our phones off as we enter a movie!
- #12 Cell phones have super sensitive microphones. They can pick up a soft spoken voice. It is not necessary to yell. When people are nearby, be considerate and keep your voice low. Arguing or airing dirty laundry in public are considered poor cell phone etiquette. Maintain a distance of at least 10 feet from the nearest person when talking on your cell phone! Not matter how quietly you speak, if you are standing too close…people are going to hear your private conversations!
- #13 Keep public conversations short and sweet. You can call them back when you are not in a public place. When people can’t escape your boring conversations, for instance on a bus, or at a dinner table…you should spare them. They should have the option of NOT listening.
- #14 It is inconsiderate to take a call in the middle of a conversation. People don’t just interrupt one another if they were physically standing beside you! So…they shouldn’t be allowed to interrupt you via cell either! Let the call go to voicemail. If the point of the call is to involve the caller in the gathering that is taking place, accept the call. Otherwise let the call go to voicemail.
- #15 Multi taking isn’t always such a good thing. Driving and talking or texting is dangerous. Drivers who use cell phones are four times more likely to be in a traffic accident. One study reported 2,600 deaths nationwide as a result of cell phone use.
- #16 You know we do not live in the Old West…we are not gun slingers. We do not have to plop our gun on the table when we sit down! We need to be less conspicuous and leave our phone in our purse or pocket.
- #17 Text messaging is fraught with pitfalls that can turn otherwise sensible people into rude and thoughtless jerks. We have all heard the stories of boyfriends breaking up w/ girlfriends via text! How about this? A marriage proposal via text?! I think NOT! When it comes to texting, the medium is the message. It is almost never appropriate to conduct important conversations about relationships, major life events or critical work issues via text! To make sure you don’t offend or upset someone, think of a text like a phone call. If you wouldn’t say it, then don’t text it! Also, texting when you should be engaged in a conversation with those around you, is simply rude.considered rude to text while your are in the presence of others---if the point of the text message is to involve the recipient in the gathering that is taking place. However if you are texting extensively while you should be fully engaged in what’s going on in the real world will surely annoy your companions. It did me!
- #18 Some times it takes a while though. So while we are using our phones—let’s also try harder to practice correct cell phone etiquette and contribute to a more polite society.
- #19 Many of us have email and use it everyday but few of us have been trained on the proper way to use this tool. Although schools and school systems offer in-tech training on many other things but I have never heard of training on how to use email appropriately.
- #20 Dr. Albert Mehrabian of UCLA has done studies on verbal and nonverbal communication and the importance of nonverbal cues in communication. He states that 55% of our communication is from visual cues such as facial expressions and hand movements. 38% of our interpretation of what is being communicated comes from vocal cues such as the tone of our voice and inflection and only 7% or our interpretation is influenced by the actual words. This should help us to better understand why email etiquette is so important. Email is based on words and how they are interpreted. As much as 93% of our communication “cues” are left out of email and we expect the remaining 7% to get our message across exactly the way we intended. With that in mind, I have compiled some tips for email etiquette from the various sites listed in our resource section and from my own experience.
- #21 In a short video done by Edward Muzio, CEO of Group Harmonics, he discusses how a phrase that he felt was very clear could be misconstrued. To illustrate, he used this phrase “I didn’t say you have an attitude problem”. (I will illustrate here as he did.)By emphasizing “I”, you imply that someone else said it.By emphasizing “you”, you imply that someone has an attitude problem.By emphasizing “attitude”, you imply that they have other problems but attitude is not one of them.
- #22 Other common mistakes that may effect the message of your emailUsing all caps—typically understood as shoutingAbbreviating—does your reader understand the abbreviation to mean the same things that your do? When I first became a media specialist and was in charge of technology at my school, I reported to one of our tech specialist that a teacher needed a presentation station in her room. Instead of spelling it out, I abbreviated pres. stat. Since I did not come from a medical background, it never occurred to me that that could be misinterpreted. I got a very scathing email back that stated that they would “get to it when they got to it” and that I was not to use stat. to place priority on my requests.Texting—Emailing and text messaging are not the same thing. With that said, does your recipient know what your shorthand means? Texting should never be used in a professional email because it appears lazy and too informal.Limit your emoticons—First, these are not considered professional and should never be used in a business email. Second, if your words don’t say what you want to say, no amount of smilies will make it better.
- #23 We have all heard of a situation like this one. If you don’t want people to misunderstand your message (and you don’t want to sleep on the couch), make sure you type what you mean.
- #24 It is always important to be courteous and considerate. McKay reminds us that there are three little words that carry a great deal of meaning. Those are “Please” and “Thank you”. When used in a email, these words can make the difference between a command and a request. They can also show respect and gratitude. Use of these could help determine the impression you leave your recipient with and whether they may be willing to help you in the future.
- #25 Other tips that will help to make sure that your email comes across in the best possible lightRespond promptly—Many of the websites I looked at said to respond within 24 hours and no longer than one week.Always include a subject line—Reference what you are emailing about so that your reader has some idea when they open it. This gives your reader an idea of when and where they may want to open your email. This can also be an attention grabber. For instance, am employee has been told by management that they must hire someone today for an open position that was posted online. The employee goes to their email to see if they have received any emails and yours has no subject line. Do they hit the open button or the delete button?
- #26 Be short and concise— YES!!--Especially in the business world, time is valuable. Get to the point! And only one point. When asking a question and awaiting a reply, one website I visited suggested providing your recipient with an if-then situation. For example, if I want to know when you will be providing me with the data that I need for a company presentation, I should say “Will the data be ready for our presentation by 3:00 this afternoon? If not, when can I expect it?”
- #27 Ask before sending an attachment—Many people make it a policy not to open attachments, especially if they are from someone they do not know. If you are emailing someone that you have never met, ask before sending an attachment. Also, ask what format would be best for them to receive it in. If it is a huge file, compress it so that it is easy to send and easy to open.Include your contact information in your signature—Sometimes your recipient realizes that their response may be misinterpreted, give them the option of contacting you in another way. Never reply when you are mad—Indiana University recommends on their Knowledge Base for Information Technology ”If you wouldn’t say it to a person’s face, don’t say it” It’s OK to walk away and come back later.Think twice before replying to all or forwarding messages—Is this really something that everyone needs to have a reply to? Remember chain mails are illegal. Good rule of thumb from 101 Email Etiquette tips—if you don’t have time to type a personal message, don’t forward.
- #28 Business or personal—Is the email you are sending business or personal? If it is business, then it’s OK to send from a business email. If it’s personal, will it affect your professional position by sending it from your business account? For instance, if you are emailing a large company about your disappointment with their product, that should come from your personal email. Sending it from a business email may imply that all the employees at your business are unhappy with that product.Does the account you are sending from give you authority for your position? If I email someone from my personal account asking about who they voted on in the last election, two different responses may be given based on the email address I use. If it comes from my personal address they may think I am asking as a friend. However, if it came from my email at whitehouse.gov, they may think I am conducting a poll.
- #29 What does your email address say about you?
- #30 I remind my students that whatever they put on the Internet can be accessed by someone somewhere. And do not send anything you don’t want forwarded. If it’s in writing, it can’t be retracted.
- #31 Always STOP before you send and check your email for…
- #32 Always STOP before you send and check your email forSpelling and Grammar—Nothing is more off-putting than an email with spelling and grammar errors. Especially if the email is to a business associate.
- #33 Does it say what you want it to say? Does it say what you mean in the way you mean it? Is it courteous and considerate? Can it be misunderstood?
- #34 Check the “TO” box. Is it going where you want it to go? One website suggested not filling the “To” box until you had written and proofed your email and were sure it was exactly the way you wanted it. That way, you would not accidentally send an unedited email.And if all of this sounds like too many rules to remember, they can all be summed up in this one phrase from 101 Email Etiquette tips…
- #35 Type unto others as you would have them type unto you!
- #36 With Web 2.0, the World Wide Web has become a primary source of interaction in our society. Social media tools like Facebook, YouTube, and Twitter allow large global communities of billions to interact with each other 24 hours a day through comments, blogs, vlogs, and tweets. The popularity of these tools has also increased participation for existing tools, such as message boards, forums, chat rooms, and instant messaging.
- #37 The exact definition of social media is still in contention as of November 2009, but Maya Swedowsky offers one definition that generally encompasses the idea of social media.
- #38 You only see a computer screen. It’s easy to forget that there is a person with feelings on the other side of the conversation. If you wouldn’t say it to the person’s face, don’t say it in chat or forums.
- #39 Before jumping into conversation in an online discussion, learn the community. Read other posts and follow conversation on topics to find out the general tone, acceptable topics, rules, and procedures in each online community. Also, any time you participate in a thread, read the whole thread so you don’t repeat what has already be said. Twenty posts of the same thing just add noise. Stay on topic. Don’t hijack a thread to wander off on your own tangent. If the discussion makes you think of a completely unrelated topic you want to discuss, start another thread.
- #40 With the many-to-many style of communication in social media, proper etiquette becomes a means of security. Don’t evoke thoughts of “stranger danger” with questions that are too personal or inappropriate. Even if you know the person you’re talking to, the thousands to millions of other people reading probably don’t. Don’t offer too much information about yourself. Before posting personal information, ask yourself if you want everyone in the world to know.Online communication can create a false sense of intimacy with people you don’t actually know. Don’t ask too much or share too much with someone who is still a stranger.Creeping is a slang term for stalking through social media. Regularly delving into someone’s photos, notes, and wall-posts without communicating with that person is like following them throughout their day without speaking to them. Make sure to communicate openly. If you look through someone’s photos, comment. If you know them well enough to feel comfortable going through all their family photos and information, you should feel comfortable talking to them. Otherwise, mind your own business.
- #41 While you should practice careful etiquette when interacting with an online community, you shouldn’t lurk to the point that you aren’t offering anything of value to the community. Share your knowledge clearly and concisely. Add appropriate content to the community.
- #42 Nobody wants to read advertisement spam for a person’s blog or YouTube channel. While you should promote your material and share thoughts with the community, you should also listen to others and engage in discussions. Conversations are two-sided, and you should listen and read at least as often as you post. Becoming part of the community is the best form of self-promotion. Repeated posts of “read my blog” are like spam in the mailbox – the more you advertise, the less people will care about what you have to say.
- #43 Before you post, read back over your comment, and ask yourself these questions.
- #44 As you become more comfortable communicating online, you will notice mistakes or faux pas other people will make. Remember that you made mistakes online too. Be forgiving of innocent mistakes. Help people who are new to the community.
- #45 Flamingis what people do when they express a strongly held opinion without holding back any emotion. This sort of post is called a flame. Flames are sometimes posted in reaction to the discussion topic with no provocation, but are often instigated by a message posted by a troll. Trolling is posting controversial, inflammatory, irrelevant, or off-topic messages (flame bait) in an online community in order to provokea user into an emotional reaction or otherwise disrupt a discussion. These intention behind the troll’s bait is sometime very clear, but can be more subtle. If you read a message that makes you angry or upset, and you have the urge to type a response to the author IMMEDIATELY and let them know how you feel…stop. A popular phrase to remember is “Don’t feed the trolls. ” Responding to trolls can start flame wars, where emotional responses lead to more emotional responses, and on and on, completely losing the topic of discussion at hand.Trolling is a form of cyberbullying. Cyberbullying is when a person uses the Internet, cell phones or other devices to send or post text or images intended to hurt or embarrass another person. Social media gives trolls a large audience, so trolling is unfortunately common in many online communities, especially ones with a competitive aspect or with a large teenage population.
- #46 Everything you post will be judged by everyone who reads it. Before you hit the submit button, make sure you aren’t posting content you may regret later.If you do anything unethical or illegal, it is safe to assume it is also poor etiquette. A potential employer only needs to search for your name in Google to locate information you publish on the Internet.
- #47 The rules boil down to one idea. Be nice! Be respectful and pleasant to other community members.
- #48 Resources used in the presentation.