Marketing Collateral produced for NetApp

1. Professional Services
Partner with experts equipped to address new opportunities
with effective IT practices.

2. “We’re already seeing benefits from
the system we designed with NetApp
Professional Services. Even more
important, we can get new products and
services to market within hours instead
of weeks, which means we can be more
dynamic, responsive, and flexible.”
Grainne Kearns, G.M. Enterprise Infrastructure Services, Sensis
ADDRESSING YOUR BUSINESS processes, and technology deliver ideas and
KEY BENEFITS CHALLENGES innovative solutions to:
Increase the value of As the market continues to evolve and
• Grow your capabilities, not your footprint,
your investments economic pressures build, you have to through proven consolidation practices.
NetApp Professional Services enables constantly find ways to do more with less,
• Standardize and streamline your IT
you to do more with less. cut costs, and maximize your technology
processes with ITIL-based management
investments.
and provisioning processes.
Arrest spiraling storage costs
The complexities of an ever-evolving IT • Build the framework needed to enrich
We help you maximize asset utilization,
landscape present several opportunities— your infrastructure through the seamless
pool resources, and standardize designs
and challenges. Recent developments in integration of cost-saving strategies such
to slash your storage needs, operational
technology have driven processing costs as virtualization, capacity on demand,
costs, and power, cooling, and space
down, resulting in a significant shift in the managed services, and public and private
requirements.
way applications are deployed and servers cloud services.
Remove disruption and risk are architected. The growing popularity
EXPERIENCE AND STRENGTH
NetApp professionals use NetApp of virtualization and IT as a service has
best practices and methodologies to introduced many new possibilities to create NetApp Professional Services, along with a
maximize availability and minimize more efficient storage models to optimize global team of authorized partners, delivers
disruption and risk. the enterprise data environment and the unmatched expertise and scope in storage
information lifecycle it supports. and data management.
Simplify management
Storage administrators are freed from By capitalizing on the power of NetApp® Our credentials include:
many of the labor-intensive tasks technology and our extensive expertise, • More than 5,000 global customers
associated with storage management. you can be confident that you’re making • Hundreds of global customer success
decisions now that will benefit your business stories
Deploy rapidly
both today and in the future. • An extensive list of delivery partners
NetApp Professional Services delivery
methodology and ITIL-aligned YOUR PARTNER FOR SUCCESS • Worldwide strategic global technology
management processes enable you to partners
For decades, a long list of large enterprises • Thousands of Professional Services storage
deploy your new data center solution
in financial services, manufacturing, experts through NetApp and our partners
quickly and effectively.
telecommunications, and healthcare have • Thought leadership for Technology
placed their trust in NetApp to capitalize Professional Services Association and
on our extensive experience. Our people, Storage Networking Industry Association

3. Strategic partnerships Our consultants can illuminate the path to • Consult: Architectural design and
To help you maximize and accelerate your your desired data center and provide the planning consultation result in blueprints
return on data center investments, we business justification that will convince you to optimize your virtualization, backup,
partner with solution providers around the to take action. We enable your advancement disaster recovery, network storage, and
world to offer you a service portfolio that through robust services that offer continual security practices.
addresses a broad range of technologies expertise throughout the IT lifecycle, and • Deploy: Complete deployment assistance
and application environments. Whether you we provide you with an actionable roadmap and project management cover hardware
team with a professional services partner or that enables you to reach your desired data and software needs for server and storage
a support services partner, you gain access center effectively. virtualization, backup and recovery,
to our extensive storage expertise and Oracle® and SAP® integration, data
proven methodologies and best practices. You can trust that we only use proven security, Microsoft® Exchange services,
methodologies, tools, and best practices to and SQL Server®, and SharePoint®
For even more value, we work hand in help you advance your business quickly and integration.
hand with key strategic infrastructure and with the least risk. We carefully construct • Manage: To help you constantly align
application strategic partners, including a service team for each engagement that your infrastructure to support your
Microsoft, Oracle, VMware, SAP, Cisco, and may include dedicated account managers, requirements, NetApp offers on-site
Brocade. Our joint solution development, project managers, and partners with managed services, on-site health
deployment, and support provide you with specialized expertise. check monitoring, global support, and
completely integrated solutions that enable education services.
you to roll out your new applications in ROBUST SERVICES FOR SOLUTIONS
record time. By working together as one FOCUSED ON YOUR SUCCESS Rapid Deployment Services (RDS+): When
team with one goal—your success—you get Solution suites: NetApp Professional you need greater flexibility than our fixed-
a complete solution that’s just right for you. Services experts work with you to design scope Rapid Deployment Services offer but
and deploy an enterprise solution tailored to don’t need a full-scale custom engagement,
APPLYING AN END-TO-END meet your unique requirements. NetApp’s enhanced Rapid Deployment
SERVICE MODEL Services may be the perfect fit. With this
We have learned from hundreds of IT leaders • Assess: Our assessment methodology modular, flexible service model, you start
that trusted consulting and a proven plan identifies business, storage, and infra- with a production-ready base service and
of action are two of the key ingredients to structure requirements. Experts work with then add optional service components. The
achieving major data center advancement. you to characterize the entire data center result is a solution tailored to your unique
NetApp Professional Services can provide environment. You receive a comprehensive requirements but without the need for a
you with both. report that details the findings and offers statement of work.
a prioritized set of recommendations for
increasing efficiency.
All the resources and
support you need. Expert insight for you,
None you don’t. from fine details
ASSESS to the big picture.
Your
Lifecycle
MANAGE Transformation
Management CONSULT
Journey
Smooth implementation
backed by proactive testing DEPLOY Guidance that
and a holistic view of puts your goals
your environment. at the forefront.

4. Regardless of which type of service is right with deployment strategy, solution SAP
for you, knowledgeable NetApp experts design, Oracle DB RAC installation, and NetApp Professional Services for SAP is
with access to resources across the globe configuration and provide knowledge designed to help our customers reduce
focus on delivering to you a broad range of transfer for Oracle technology (including complexity and improve the system
services in the solution areas described in Real Application Clusters) deployed in a availability and performance of SAP
the following sections. NetApp storage environment. technology deployed in a NetApp storage
• Oracle on NetApp Disaster Recovery environment. Our services efficiently deploy
BUSINESS APPLICATIONS Accelerator Service delivers best- SAP enterprise application solutions and
AND DATABASES practices-based design, installation, integrate NetApp technologies such as
Oracle configuration, and deployment guidelines SnapManager for SAP, FlexClone®, and
NetApp Professional Services and Oracle for Oracle technology in mission-critical SnapMirror. We offer the following SAP on
Consulting have collaborated on a portfolio NetApp storage environments, including NetApp Services:
of professional services uniquely designed Oracle Data Guard and/or NetApp
to help our customers reduce complexity SnapMirror®. • Development and Test Service offers
and improve the system availability and • Oracle Capacity and Performance Tuning cloning for development and test
performance of Oracle technology deployed Service delivers best practices, analysis, environments.
in a NetApp storage environment. Our and recommendations for optimization of • Data Protection Service offers backup
NetApp and Oracle services program Oracle technology deployed in a NetApp and recovery with SnapManager for SAP
efficiently deploys Oracle Database and storage environment. This service is and disaster recovery with SnapMirror.
enterprise application solutions and custom scoped. • Consolidation and Virtualization Service
integrates NetApp technologies such as • NetApp NAS/SAN Accelerator offers application and database migration
SnapManager® for Oracle, NetApp ILM Service for Oracle helps customers with Oracle Data Guard and SnapMirror.
for Oracle, and SnapValidator® in efficient with deployment of a NetApp storage • Optimization Service offers performance
NetApp storage environments to accelerate environment. This fixed-scope service assessment and tuning and SAP auditing.
readiness. The following are our predefined delivers best practices, installation, MICROSOFT MESSAGING
Accelerator Services: design, configuration, and deployment for AND COLLABORATION
Oracle technology deployed in a NetApp
• Oracle High-Availability Accelerator storage environment running on NAS NetApp Professional Services enables
Service delivers Oracle HA and/or SAN. customers to realize the full benefits of
implementation services in NetApp NetApp storage and data management
storage environments based on Oracle solutions for Microsoft environments
and NetApp best practices. NetApp and while mitigating risk, reducing costs, and
Oracle consultants help our customers accelerating deployment. We do this by
“We were looking to ramp up our virtual
environment to be a much more
widespread, mission-critical part of our IT
strategy. The technology is so complex
that we wanted outside expertise to help
us with the design and implementation.
The NetApp Professional Services team
worked with our team to develop the
solution we needed.”
Steve Hight, Director of Strategic Technology Projects, Catholic Healthcare West

5. delivering industry-leading storage and data and optional add-on service components • NetApp Data ONTAP® GX
management and Microsoft application deliver a solution tailored to your unique Implementation and Installation Service
expertise, partnering with industry requirements but without the need for a makes sure that the Data ONTAP GX
leaders and leveraging proven NetApp statement of work. storage solution is installed properly and
methodologies and best practices. Our is customized to the customer’s specific
designation as a Microsoft Gold Certified TECHNICAL APPLICATIONS application and workflow requirements.
Partner means we will deliver a thoroughly AND FILE SERVICES
configured, tested, and certified storage NetApp Professional Services for Technical CONSOLIDATION
solution for Exchange, SharePoint, and SQL Applications and File Services focuses on NetApp Professional Services provides you
Server. We offer the following services for the integration of NetApp storage solutions with specialized deployment teams that
Microsoft environments: with technical applications for customers partner with your IT group to identify and
in areas such as software development, address opportunities for infrastructure and
• Custom solutions: NetApp Professional media and entertainment, oil and gas, application consolidation. From helping
Services consultants and/or certified product lifecycle management, electronic you make operational improvements
partners assess, design, implement, design, and high-performance computing to deploying a streamlined storage
and manage robust storage solutions to environments. For file services, NetApp architecture, our experienced and certified
meet your business objectives for your offers solutions that allow our customers professionals minimize the risk and
Microsoft messaging and collaboration to simplify growing complexity and reduce deployment time of your consolidation
environment. Our deployment services costs of storing and serving files in their program.
integrate NetApp storage solutions into organization.
Microsoft application infrastructures to We offer these key areas of consolidation
automate and simplify the complex, time- We offer these key areas of expertise: expertise:
consuming processes associated with
• NetApp Implementation Services • Application Consolidation Services
the backup, recovery, and verification of
for Windows file services specialists provide assessment, architecture, and
Exchange and SQL Server databases.
design and implement a comprehensive consolidation deployment to reduce
• RDS+ Services: NetApp RDS+
hardware, software, and services complexity by eliminating redundant
implementation services for Microsoft
solution to move from tens, hundreds, or applications and consolidating
messaging and collaboration
thousands of Windows® File Servers with application platforms.
environments provide a modular, flexible
direct-attached storage to a consolidated • Infrastructure Consolidation Services
model for implementing SnapManager
environment with a handful of best-in- provide a holistic approach—assessment,
for Microsoft Exchange, Microsoft SQL
class NetApp storage systems to optimize architecture, and deployment—to simplify
Server, or Microsoft Office SharePoint
your Microsoft Windows File Server and standardize the IT infrastructure
Server. Production-ready base services
investment. (storage, network, infrastructure software)

6. to reduce costs by improving asset includes discovery, identification, • Backup and Recovery Services for both
utilization, increasing flexibility, and and mapping of IT infrastructure to disk-to-disk and virtual tape libraries
boosting service-level and operational business operational requirements, and enable you to increase the speed and
efficiency. consolidation and data management reliability of backing up and recovering
• Data Migration Services help you to objectives. You receive a written report data, allowing you to meet and exceed
achieve efficient, painless data migration that includes a conceptual model service level requirements in data centers
in your NAS, SAN, or multivendor data documenting the assessment findings, and remote offices, while minimizing
environment. We simplify the process along with prioritized recommendations management overhead and costs.
with careful up-front planning that for increasing operational efficiency. • Disaster Recovery Services enable you
eases the overall migration process • Virtualization Architecture Service to leverage a single application-consistent
and frees up your internal resources. provides a blueprint for the most efficient replication solution across all storage
Our comprehensive migration plan fully server and storage architecture for your IT systems to inexpensive targets over FC
defines what, where, when, and how to environment and business needs. or IP networks and from synchronous
move your data safely and with the least • Implementation Services for Virtualized to asynchronous modes, while allowing
disruption to your business. Environments design and implement your space-efficient remote clones for
server platform based on virtualization application testing and QA without
VIRTUALIZATION technology for optimal server/storage affecting production systems.
NetApp Services for Virtualization help performance and efficiency. • Storage Security Services offer robust
customers to realize the NetApp advantage • Managed Services On-Site assist you in encryption and authentication of both
for virtualized environments and make managing your virtualized storage platform disk and tape storage data environments,
a smooth transition to their optimal infrastructure with highly skilled NetApp along with highly secure key
virtual infrastructure, leveraging proven Professional Services staff on site. management, protecting data from both
methodologies, tools, and best practices. internal and external threats, managing
A full suite of NetApp Virtualization Services DATA PROTECTION AND RETENTION operational risk and achieving compliance
is available to assess, consult, deploy, and NetApp Professional Services offers with regulatory and privacy mandates.
manage the right virtualization solution for a comprehensive set of offerings and • Data Archiving and Compliance Services
your data center and to provide support for capabilities to assess, architect, implement, enable you to leverage the same unified
every phase of your virtualization journey. and optimize a tiered storage infrastructure storage infrastructure for archive and
that offers continuous availability and compliance initiatives as for primary
• Virtualization Assessment Service protection of business-critical data. We storage applications, eliminating the need
provides guidance on how to start address the critical IT challenges across the for separate storage silos and simplifying
capitalizing on the benefits of a virtualized entire data lifecycle, including the following management without sacrificing
platform. Our assessment methodology areas of expertise: performance.
“If you’re looking for the full package—
professional, reliable, performance, service,
and support—then NetApp is the right
solution for you.”
Luis Faustino, Manager of Imaging Informatics, University Health Network

7. • Data Classification Assessment Services • Storage Optimization Review (STOR) LET’S GET STARTED
give you visibility and control over all offers a best practices deployment NetApp Professional Services can work
the unstructured data scattered across model, increases system availability by with you to capitalize on NetApp storage
your enterprise, helping you to better proactively identifying potential issues technology to maximize your entire
understand and organize enterprise data before they occur, and helps prevent IT investment. Contact a NetApp
to meet corporate information governance unexpected or unscheduled downtime. representative about our assessment
and policies. • Performance Consulting Service helps services to learn how you can start
optimize the performance, utilization, and saving today.
STORAGE OPTIMIZATION expandability of storage infrastructures.
NetApp Storage Optimization Services Our performance consultants facilitate Web
provide consulting and optimization review productive collaboration between various www.netapp.com/us/services
services aimed at tackling the corporate IT groups to help identify the inefficiencies
data and storage management challenges Sales inquiry
and vulnerabilities of the current storage
faced by companies today—specifically, www.netapp.com/form/view/sales/
environment. They deliver targeted
the explosion of information usage and the contact.html
recommendations for improving your
demands of corporate governance policies. storage infrastructure. Phone
(800) 443-4537
Other contact information
www.netapp.com/us/contact-us
“We made a clean sweep over to NetApp—
buying higher capacity hardware, software,
and consulting from NetApp Professional
Services—all for less, over a three-year
period, than the maintenance costs for our
previous solution.”
Scott McCullough, Manager of Technical Operations, MSA: A Safety Company

8. NetApp creates innovative storage and © 2009 NetApp. All rights reserved. Specifications are subject to
change without notice. NetApp, the NetApp logo, Go further, faster,
data management solutions that accelerate Data ONTAP, FlexClone, SnapManager, SnapMirror, and SnapValidator
are trademarks or registered trademarks of NetApp, Inc. in the United
business breakthroughs and deliver States and/or other countries. Microsoft, Windows, SharePoint, and
SQL Server are registered trademarks of Microsoft Corporation. Oracle
outstanding cost efficiency. Discover our is a registered trademark of Oracle Corporation. SAP is a registered
passion for helping companies around the trademark of SAP AG. All other brands or products are trademarks or
registered trademarks of their respective holders and should be treated
world go further, faster at www.netapp.com. as such. DS-2902-0309
www.netapp.com