This document is a resume for Nemer Wehbe, who has over 15 years of experience managing luxury retail brands such as Chanel, TODS, Ralph Lauren, and Ingie Paris in the United Arab Emirates. Some of her responsibilities included overseeing store operations, staff recruitment and training, new store openings, and merchandise buying. She has a proven track record of delivering sales growth and implementing new initiatives. Her most recent roles were as Area Retail Manager for Chalhoub Group, where she opened several new stores, and previously as Store Manager for Chanel boutiques.

1. NEMER WEHBE
DUBAI | +971 050 784 8422 | Nemer_ch5@hotmail.com
PERSONAL STATEMENT
I am a driven, focused and resilient professional with extensive experience managing luxury brands such
as Chanel (Fashion, Watches & Fine Jewelry), TODS, Ralph Lauren, Hogan, Ralph and Ingie Paris. I also
possess an exceptional service delivery history gained not only across the retail sector but also in the
hospitality industry having been employed in 5-star hotels. I have experience in leadership roles,
delivering sale and operational strategies for business growth. I successfully implemented new initiatives
with stock, store layout and introduced styling events for VIPs as well as launching new retail brands and
concepts in Abu Dhabi, Dubai and Kuwait.
EXPERIENCE
Area Retail Manager
Chanel Boutique Abu Dhabi & Ingie Etoile Readymade Garments LLC Dubai, United Arab
Emirates – (Major Brands - Valentino, TODS, Hogan, Ralph Lauren, Ingie Paris) www.etoilegroup.com
Chalhoub Group LLC
2005 to Date:
Responsibilities:
§ Involved with the HR department in both on-going and new store recruitment for Dubai, Abu Dhabi
and Kuwait stores
§ Responsible for the proper implementation of policies and procedures (Store Manual & Loss
Prevention) and take the necessary action on deviations and violations
§ Conduct monthly Store Manual & Loss Prevention training for all retail staff in Abu Dhabi
§ Manage smooth implementation of opening, closing and renovation of stores in coordination with
Department Managers
§ Responsible for new store openings / Retro planning / Recruitment
§ In 2013, opened five new stores: Hogan, Tod’s, Ralph Lauren, Etoile La Boutique and Ralph Lauren
(Mens/Kids) House of Fraser Department Store
§ In 2015, opened Anya Hindmarch concept store at Tryano Department Store in Yas Mall in Abu
Dhabi
§ In 2016, opened first Ingie Paris Boutique in Galleria Mall in Abu Dhabi and Ralph Lauren Kids store
at Tryano Department Store in Yas Mall in Abu Dhabi
§ Involved in the buying of Etoile La Boutique, Chanel and Tod’s
§ Control of daily operations

2. 2
Store Manager
Chanel Boutique – Fashion, Watches & Fine Jewelry
Burjuman Mall & WAFI Mall, Dubai, United Arab Emirates
Chalhoub Group LLC
May 2005 - January 2013
Responsibilities:
§ Responsible for the overall retail store operations of the Chanel Boutique (Fashion, Watches & Fine
Jewelry)
§ Managed a team of ten staff
§ Conducted staff training
§ Responsible for ensuring excellent customer service standards
§ Buyer for Chanel (Burjuman Boutique) for six seasonal collections conducted in Paris and six
permanent collections operated with the Chanel Brand Manager
§ Responsible for the buying of Chanel merchandise and required travelling to Paris with both other
Retail and Store Managers
§ Involved in the annual sales budget
§ Prepared monthly objectives and achievements of retail staff
§ Created and maintained a well-organized CRM system
§ Handled VIP special requests
§ Responsible for the implementation of mystery shopping feedback
§ Responsible for stock management and implemented action plans accordingly
§ Trained senior staff and managers on Time Management Leadership Skills
§ Responsible for stock liquidation preparation and bi-annual staff sales
Customer Relations Manager & Assistant Manager
Grand Hyatt Hotel (5 Star Hotel) – Dubai, United Arab Emirates
2003 - 2005
Responsibilities:
Customer Relations Manager:
§ Measured guest and customer satisfaction
§ Improved services for guests
§ Managed a team of seven staff members
§ Handled face to face enquiries from guests
§ Investigated and resolved guest issues and handled complaints and incidents
Assistant Manager – Awtar Lebanese Restaurant
§ Ensured staff performed a variety tasks to ensure guests were satisfied with their dining experience
§ Provided daily briefings
§ Ensured the restaurant operated efficiently and profitably

3. 3
§ Prepared report plans and coordinated with the Manager regarding all tasks
§ Ad-hoc duties as required
Sales Attendant
Aishti - Multibrand Store – Beirut, Lebanon
1998 - 2002
§ Involved with daily retail tasks
§ Stock replenishment
§ Responsible for providing excellent customer service
§ Responsible for achieving sales targets and budgets
§ Loss prevention
§ Product knowledge
Trainee
Dubai Marine Hotel (5 Star Hotel)
1998 - 2002
Responsibilities:
Employed as a Trainee across all departments including Customer Service, Reception, Concierge, Guest
Relations
Freelancer – Beirut, Lebanon
1995 - 1997
Responsibilities:
Employed as a freelancer in different retail/cosmetic/perfume forums
EDUCATION & TRAINING
2014: Effective Supervisory Skills - Chalhoub Retail Academy Training – Dubai, U.A.E
2013: Solving Problems & Conflict Management - Chalhoub Retail Academy Training – Dubai, U.A.E
2012: Leadership Plus - Chalhoub Retail Academy Training – Dubai, U.A.E
2011: Finance for Non-Financials - Chalhoub Retail Academy Training – Dubai, U.A.E
2010: Power Supervisor - Chalhoub Retail Academy Training – Dubai, U.A.E
2009: Train the Trainer - Chalhoub Retail Academy Training – Dubai, U.A.E
2005 – 2013: Chanel Training
§ Six product knowledge training sessions per year
§ Luxury Customer Service
§ Mix and Match and Selling Techniques
§ Luxury Goods Vocabulary

4. 4
§ Chanel Watches and Fine Jewelry training
2003 - 2004: Certificate Course in Windows / MS Office – Atlas Educational Institute – Dubai, U.A.E
1993 - 1996: Technical Baccalaureate Certificate - Hotel University - Dekwaneh, Lebanon
1990 - 1993: Intermediate Certificate: Saint Elie – Dekwaneh, Lebanon
REFERENCES
Available upon request
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