1. NEIL R. ENDERSON
1412 SW Granite Creek Dr., Blue Springs, MO 64015
P: 816-295-1273 C: 816-503-1723 E: iowaejan@comcast.net
NETWORK TECHNICIAN 5 – CABLE MAINTENANCE TECHNICIAN
■ Qualifications Profile
Talented cable maintenance technician capable of performing various types of
maintenance and repairs to cable plant with over 20 years experience.
• Troubleshooter – Capable of first-level analysis to solve technical problems.
• Vast knowledge of different maintenance cable equipment and tools.
• Familiar with latest machinery and repair techniques. Self-disciplined, hard
worker and organized – Pays attention to the smallest details to handle
every job perfectly and thoroughly. Several Safety Awards.
SKILLS & WORKING KNOWLEDGE OF
Video (analog and digital) | Digital Voice (DV) | High Speed Data (CHSI) | Home
Networking and Home Plug | Plant Surveying – System Layout and Blueprint |
Fiber Optic Splicing and Coax | Track/Repair CLI Power Supply Maintenance
■ Professional Experience
Network Technician 5 Comcast/Xfinity Blue Springs, MO 1999 – 2015
Started employment in Vancouver, WA, moved to Missouri in 2010
Selected Performance and Functions:
SEE ATTACHED JOB DESCRIPTION
Trucking Dill’s Star Route, Inc. Portland, OR 1994 - 1999
Service Technician Columbia Cable Beaverton, OR 1989 - 1994
■ Educational Qualifications
• Technical certification with NCTI Course work - Several Courses
• Associates in Science – Des Moines Area Community College
• Commercial Class Drivers License
• SCTE Member

2. Job Summary:
Responsible for performing routine troubleshooting calls, surveys, locates, outage
repair, on-call duty, shift work, track/repair CLI, power supply maintenance, and
construction maintenance in accordance with Cable procedures and practices. Will
be called upon to troubleshoot and resolve service failures related to any Cable
products.
Core Responsibilities:-
Performs routine troubleshooting calls: troubleshoots the plant through the
distribution cable to the node in order to restore customer video, CHSI, or CDV as
required.
Must have the ability climb poles, ladders and operate aerial lifts 18 to 20 feet above
ground, as determined by the system's requirements.
Must possess the ability to use basic cable test equipment. Performs work near
power lines and electricity. -
Surveys the plant in order to ensure service availability to potential customers.-
Performs underground location of existing plant using system prints and cable
locating equipment in order to prevent cable damage and service interruption.
Must have the ability to read general system layouts from blueprints.-
Responds to and repairs service interruptions during regular business hours, shift
work or when "on-call" as required. Normal work shift may include evenings and/or
weekends; may include 10-hour days for 4 days a week. Must be available to work
overtime including weekends, evenings and holidays.-
Performs CLI ride-out and track and repair leakage, as necessary.
Works and travels in inclement weather.- Performs construction maintenance duties
such as: splices aerial/underground coaxial cable and equipment to restore cable
plant to system specification; splices and activates new coaxial plant as required;
repairs and/or replace damaged aerial/underground plant; and inspects, repairs
and/or replaces power supplies as necessary.
Must have the ability to use basic cable installation tools and hand tools.

3. Must have t he abilit y t o comply wit h safet y procedures and requirement s. Lift s and
carries loads of 75 lbs. or more. - During t he course of normal day-t o-day act ivit ies:
cleans, maint ains and st ocks vehicle and equipment in order t o be prepared for daily
responsibilit ies; complet es associat ed paperwork wit h each job in a t imely manner;
properly operat e and maint ain t ools and equipment ; report s need for vehicle repair or
service when required and/or prescribed; and report s any accident s, losses, injuries
or propert y damage t o supervisor and cust omer when appropriat e.
Drives company vehicle in a safe and responsible manner. -
Reviews all request ed services wit h t he cust omer in order t o ensure underst anding
and agreement ; survey t he inst allat ion rout e and review proposed rout e wit h t he
cust omer in order t o obt ain agreement on t he locat ion of cable out let (s. ) Exposure t o
dogs and ot her animals, const ruct ion areas, and t he public in general as required. -
Pre-wires single dwelling unit s and mult iple dwelling unit s (MDUs) in order t o provide
"ready hook-up" capabilit ies at t he t ime of occupancy. Works in crawl spaces,
at t ics, and permit required confined spaces. Exposure t o moderat e noise level. -
Performs mult i-product reconnect s, request ed and non-pay disconnect s, and
addit ional out let s for resident ial and resident ial-like product s. Inst alls and removes
set -t op box and/or eMTA in order t o provide cust omer wit h upgrades or downgrades
in service. Must possess knowledge of basic mat hemat ics, t he abilit y t o count and
handle U. S. currency, and t he abilit y t o communicat e wit h cust omers in a clear and
st raight forward manner. -
Performs mult i-product service calls for resident ial and resident ial-like product s.
Troubleshoot s t he forward and ret urn pat h in t he drop from t he t ap t o t he cust omer's
equipment for mult iple services. Must possess t he abilit y t o priorit ize and organize
effect ively. -
Performs wall fish as required by t he market (opt ional — not included in nat ional
cert ificat ion). Performs mult i-product inst allat ions for resident ial and resident ial-like
product s, complet e from t ap t o cust omer equipment in single and mult iple family
dwellings including prewired unit s;
Performs inst allat ions adhering t o Cable procedures and safe work pract ices, NEC
and NESC requirement s, and local ordinances in order t o provide services t o t he
cust omer. Inst allat ions could include but not be limit ed t o t he following: Video
(analog and digit al; home t heat er); Cable Digit al Voice (CDV) and/or ot her Voice
services; Cable High-Speed Dat a (CHSI) (Home Net working and Home Plug);
Teleworker; Cable Workplace (Int ernet )f. Workplace Digit al Voice (WDV)st andard;
Commercial Video.

4. Manipulat es connect ors, fast eners, wire; use hand t ools. Must have vision abilit y of:
close vision, peripheral vision, abilit y t o adjust focus and different iat e colors. -
Possesses knowledge of t he Nat ional Elect rical Code (NEC,) t he Nat ional Elect rical
Safet y Code (NESC,) t he Occupat ional Safet y and Healt h Act (OSHA,) Federal
Communicat ions Commission (FCC,)Environment al Prot ect ion Agency (EPA,)
Depart ment of Transport at ion(DOT,) American Nat ional St andards Inst it ut e (ANSI,)
and various st at e and local codes including G. O. 95 and G. O. 128, (when
applicable. )-
Inspect s exist ing bond/ground t o ensure compliance wit h Cable and Nat ional
Elect rical Code (NEC) requirement s; make new ground as required in order t o
prot ect employees, cust omers, and equipment from elect rical shock or damage. -
Checks in each job in a t imely manner in order t o ensure all det ails of t he work are
recorded for ent ry in t he cust omer's account once t he work is complet e. Complet es
associat ed paperwork wit h each work order, as required.
Must be able t o work while st anding 50-70% of t he t ime. -
Works wit hin manufact urer's rat ed weight capacit y for all equipment , including but
not limit ed t o ladders and aerial lift s. -
Det ermines accept abilit y of video, dat a, and voice services by reviewing t elevision
pict ure qualit y and PC and modem connect ion following any inst allat ion or work on
cable services t o provide t he best possible service for t he cust omer. Educat es t he
cust omer on t he CDV service and voice mail. Conduct CDV t est call. Demonst rat es
CHSI service and educat e cust omer on how t o connect t o t he service, home page,
nat ional and local cont ent , and web browsing using URL(s,) et c.
Must possess t he abilit y t o manipulat e object s such as pens, keyboard and mouse. -
Provides t he cust omer wit h t he Cable Welcome Kit and mat erials regarding channel
line up, use of set -t op box, modem, and/or eMTA and company policies as t hey
relat e t o t he cust omer as well as demonst rat e t hese skills in order t o educat e t he
cust omer on t he use of t he equipment , product s, and services, and company
guidelines. -
Provides informat ion on available services t o new and exist ing cust omers in order t o
sell addit ional services and at t empt t o upgrade exist ing services. - Performs st andard
home t heat er inst allat ions associat ed wit h video inst allat ions.
Must have knowledge of policies and procedures for inst allat ion act ivit ies. - Must
have fift een mont hs cable t elecommunicat ions (and/or broadband)or similar
experience. Possesses: knowledge of cable t elevision product s and services, basic

5. knowledge of cable system operations, basic knowledge of a cable system overview,
and basic knowledge of the history of cable. -
Must have knowledge of components on the PC desktop and ability to perform the
following: launch an application; add a shortcut; log into and navigate through a dial-
up or other internet service; install software like Microsoft Internet Explorer,
Netscape Communicator, Microsoft Windows, MS Office applications, educational
software or games; navigate through a file system via the DOS prompt or window
interface; access the Control Panel to configure components such as a printer,
modem, and monitor. -
Must possess knowledge of PC hardware, software and the Internet and the ability to
troubleshoot and resolve related service failures. -
Regular, consistent and punctual attendance. Must be able to work nights and
weekends, variable schedule(s) and overtime as necessary. - Required
Training/Licenses/Certifications: Certified CommTech 4; Valid drivers license and
satisfactory driving record. Will successfully complete training and instruction that
includes, but not be limited to, the following topics (training should reflect the
Network CommTech 4Competencies document): Cable Theory and Terms,
Construction Practices, Troubleshooting to Node and Return Path, Track and
Repairs CLI, Power Supply-Maintenance, Forward and Reverse Alignment, and
Safety Program. - Applies knowledge and skills of training on the job in order to
prepare for promotion to the next level. - Performs other duties as requested by
supervisor in order to achieve departmental goals and objectives. Performs other
tasks as requested by the Supervisor.
Job Specification:- High School or Equivalent--- Generally requires 7+ years
related experience

6. knowledge of cable system operations, basic knowledge of a cable system overview,
and basic knowledge of the history of cable. -
Must have knowledge of components on the PC desktop and ability to perform the
following: launch an application; add a shortcut; log into and navigate through a dial-
up or other internet service; install software like Microsoft Internet Explorer,
Netscape Communicator, Microsoft Windows, MS Office applications, educational
software or games; navigate through a file system via the DOS prompt or window
interface; access the Control Panel to configure components such as a printer,
modem, and monitor. -
Must possess knowledge of PC hardware, software and the Internet and the ability to
troubleshoot and resolve related service failures. -
Regular, consistent and punctual attendance. Must be able to work nights and
weekends, variable schedule(s) and overtime as necessary. - Required
Training/Licenses/Certifications: Certified CommTech 4; Valid drivers license and
satisfactory driving record. Will successfully complete training and instruction that
includes, but not be limited to, the following topics (training should reflect the
Network CommTech 4Competencies document): Cable Theory and Terms,
Construction Practices, Troubleshooting to Node and Return Path, Track and
Repairs CLI, Power Supply-Maintenance, Forward and Reverse Alignment, and
Safety Program. - Applies knowledge and skills of training on the job in order to
prepare for promotion to the next level. - Performs other duties as requested by
supervisor in order to achieve departmental goals and objectives. Performs other
tasks as requested by the Supervisor.
Job Specification:- High School or Equivalent--- Generally requires 7+ years
related experience