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Erika Reiter
Work Ph: 03 / 8744 5143
Mob: 0424 268 721
Email: erika.reiter@sealedair.com
An highly experienced, energetic and dedicated Customer Service Officer with excellent
communication skills and the ability to handle all types of customer service enquiries to achieve
good outcomes for all. Extremely proficient in numerous ERP systems most recently using SAP.
My excellent customer service skills are in part due to fast entry speeds, the ability to comprehend
and react quickly, paying attention to detail whilst being pro-active whenever possible.
I believe my experience in Supply Chain (Purchasing Officer) as well as Production scheduling and
primarily Customer Service (within a team as well as being a Team Leader) has given me a broad
knowledge base to handle complex enquiries. My sound knowledge base also greatly assists in
problem-solving any EDI errors that may occur when receiving and processing IDOCS purchase
orders and POR confirmations.
EMPLOYMENT HISTORY:
Hospira
Customer Service – EDI role: Feb 2015 until current
Having a lot of experience with EDI I am currently in charge of my own project transferring 4 major
wholesalers onto EDI whilst liasing with IT to configure any SAP changes required. Cleansing our data
in preparation for more customers ordering via EDI. Writing standard operations procedures for the
new EDI processes involved and undertake training of Customer Service personnel.
Also processing any orders/enquiries received by Customer Service.
Sealed Air (Cryovac)
Procurement role: Outsource Vendor Scheduler: Jan 2014 – Feb 2015
Key Responsibilities:
Solely responsible for all ordering from our New Zealand and Malaysia sites. End to end placement of
Purchase orders ie tracking of orders, approving invoicing, and being the primary contact for all purchase
order enquiries. Utilising comprehensive spreadsheets to help obtain optimum results. Planning machines
with relevant orders.
Key Achievements:
Trained for my current role in an extremely short time-frame with a smooth transition. Revised virtually all
procedures for performing this role ensuring accurate SAP entries are now maintained for all to see and also
reducing timeframe provided to complete the job as well as making this procurement role totally paperless
and yet system is easy to use for all.
Customer Service Representative: Dec 2009 to Jan 2014
Key Responsibilities:
First point of contact from order entry through to delivery by punctual and accurate order entry with good
follow through ensuring best results are obtained for each customer. Realising the importance of having
good contacts with a broad base of key stakeholders to obtain results required to service customers.
Maintained an excellent rapport with all relevant stakeholders internally and externally which has been
reflected in my Performance Review proven by achieving KPI’s. Being the primary EDI contact for
processing orders received.
Key Achievements:
Best DIFOT records within my Department. Consistent top performer within my Department consecutively for
the last 4 years recording no pricing discrepancies within my 4 year period (usual rate of a CSO is one per
month) demonstrating my accuracy and exceptional attention to detail. Was selected to take over
purchasing role over my peers who have since been made redundant.
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Burgess Printing
Customer Service Representative: Dec 2008 to 2009
Key Responsibilities:
End to end customer service using the Prism MRP system. Due to being a small business was also heavily
involved in planning on a daily basis as well as overseeing artwork. Was solely responsible for submitting
monthly report via various spreadsheets/graphs demonstrating my skills at using Excel.
Key Achievements:
Streamlined job, cleared all backlogs that I had inherited and re-organised office into an efficient working
environment.
Coffee Mio
Purchasing Officer: April 2007 – Dec 2008
Key Responsibilities:
Monitoring inventory levels and ensuring sufficient supplies are stocked within a small warehouse facility.
Also organised all maintenance call outs ensuring quick response times.
Key Achievements:
No stock outs recorded whilst also ensuring aged inventory was kept at a minimum.
National Paper Industries
Production Scheduler: 2004 – March 2007:
Key Responsibilities:
Enter all orders, produce production sheets and organize deliveries. Assisted maintaining of quality control
systems.
Key Achievements:
Provided manual production sheets (using Excel) whilst company started operations with no ERP system was
available for a period of 3 months. Was the sole person to organize entire process from order taking to
production. Primary person involved in set-up of new MRP system tailored to the business and monitoring of
faults (new or re-emergence as per regression testing).
Amcor Specialty Boards
Production Scheduler: 1997 – 2004:
Key Responsibilities:
Enter all orders, produce production sheets and organize deliveries. Assisted maintaining of quality control
systems.
Key Achievements:
Implemented major changes in production scheduling on two separate occasions, and both procedures
recorded record profits as a result.
Customer Service Representative: 1994 - 1997
End to end customers service whilst also relieving in Payroll when required, and organizing all travel booking
for the site with some Accounts Payable and assisting in the quality system for ISO 9001.
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Australia and New Zealand Banking Group: 1986 – 1994:
Key Responsibilities:
1 year Training Officer co-ordinating all training within Victoria and maintenance of all records
1 year Accountant for $5m+ Sector organised budgets/reports to head office as well as office
Management in a light middle management role whilst in charge of a small team
2 years Team Leader in $5m+ Sector (supervising a small team)
1 year Lodging Clerk/Titles for the CBD district
4 years Branch Managers Personal Assistant
Key Achievements:
Consistently rated in Personnel Reviews as being in the top 5% of employees within ANZ. Held training
seminars for up to 200 people per session. When transferred to new locations/jobs, my prior positions were
often required to be filled by 2 personnel. Middle management role with good rapport with key
stakeholders and also confident presentation skills due to project involvement in role-out of new Honeywell
system.
Relevant skills :
MRP systems: SAP and Prism
Microsoft Project (course 2015)
MS Office suite (Excel course 2012)
Internet Marketing course (2009)
Certificate III in Business (2006)
MYOB
Gmail
Lotus Notes
German as a foreign language (Geothe Inst.)
Referees available upon request.
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