The document is a resume for Nashwa Mortagy that outlines her professional experience and skills. It summarizes her current role as a Public Relations Officer where she performs tasks such as developing PR strategies, liaising with media and organizations, writing press releases and articles, and managing social media engagement. It also lists previous roles including Customer Service Agent, HR and Personnel Assistant, Secretary, and Outdoor Sales Executive. Her skills include adaptability, proficiency with office systems and call center software, human resources, customer service, and developing English language abilities.