This document contains a resume for Khaled Samy Omar Abdelhalem. It lists his contact information, objective of seeking a challenging position matching his education and skills, education in tourism and hotel management, computer and language skills, and work experience including his current role as Assistant Store Manager for Protect Me Egypt and previous roles in sales and customer service for telecommunications companies. It provides details of his responsibilities, achievements, and training in each role.

1. Khaled Samy Omar Abdelhalem
Biulding 18 , Neighborhood 4 , District 13 , Sheikh Zayed City
Giza , Egypt
Mobile: (+2) 01141414173 - 01155511355
E-mail: khaled_same2010@yahoo.com
Objective
Seeking a good challenging position which matches my ambitions at a reputable organization
where my education background and interpersonal skills can be applied and farther developed.
Education
(2003-2007 ) Helwan University Cairo, Egypt
o Faculty of Tourism & Hotels Management, Tourism studies
o Grade: Very good
Skills
Computer Skills :
o Very good knowledge of (Word, Excel)
o Excellent Knowledge of MS Outlook.
Language Skills :
o Native language Arabic
o Very Good command of both written and spoken English
Personal Skills :
o Punctual
o Curious, seeks opportunities to learn
o Flexible team player with ability to meet demanding deadlines
o Active and self-motivated
Soft Skills :
Leadership, Mind Mapping, Creative Thinking, Display patience, and Communication Skills.
Training Experience
• July 2005 till Aug 2005 Air Line Ticket Reservation Training, Isis Company.
• Sep 2010 Sales Skills Training, Mobinil Telecommunication Company.
• Nov 2010 Communication Skills Training, Mobinil Telecommunication Company.
• Aug 2012 till Sep 2012 Sales Skills Training , Etisalat Misr.

2. Work experience
Assitant Store Manager From Dec 2015 till Now
Company: Protect Me Egypt
Duties & Responsibilities:
• Evaluates competition by visiting competing stores; gathering information such as style,
quality, and prices of competitive merchandise.
• Promotes sales by demonstrating merchandise and products to customers.
• Helps customers by providing information; answering questions; obtaining
merchandise requested; completing payment transactions; preparing merchandise for
delivery.
• Prepares sales and customer relations reports by analyzing and categorizing sales
information; identifying and investigating customer complaints and service suggestions.
• Prepares reports by collecting, analyzing, and summarizing information.
• Maintains quality service by establishing and enforcing organization standards.
• Maintains professional and technical knowledge by attending educational workshops
• Contributes to team effort by accomplishing related results as needed.
Senior Sales Executive From Sep 2012 till Nov 2015
Company: Etisalat Misr
Duties & Responsibilities:
• Enhances staff accomplishments and competence by answering technical and
procedural questions for less experienced team members; teaching improved processes.
• researching and analyzing sales options..
• Sells products by establishing contact and developing relationships with prospects;
recommending solutions.
• coordinating between other departments and the client to provide the service most
suitable to the client’s needs, cost and time restraints.
• Maintains quality service by establishing and enforcing organization standards.
• Maintains professional and technical knowledge by attending educational workshops
and reading a specialized books about coaching , reporting , analyze customer
behaviors , Territory Management , Customer Segmentation .
• Contributes to team effort by accomplishing related results as needed.
• attending team meeting and sharing best practice with colleagues
Key Accounts Manager From Sep 2010 till Sep 2012

3. Company: Mobinil
Duties & Responsibilities:
• Playing an integral role in new business pitches and hold responsibility for the effective
on-boarding of new clients.
• Responsible for the development and achievement of sales through the direct sales
channel.
• Focusing on growing and developing existing clients, together with generating new
business.
• You will act as the key interface between the customer and all relevant divisions.
• Collect and analyze data to detect fraud behaviors.
Sales Executive From Jan 2008 till Sep 2010
Company: Nawar Advertising & Marketing
Duties & Responsibilities:
• Advises present or prospective customers by answering incoming and outgoing calls.
• Influences customers to buy or retain product or service.
• listening to customer requirements and presenting appropriately to make a sale.
• maintaining and developing relationships with existing customers in person and via
telephone calls and emails.
• cold calling to arrange meetings with potential customers to prospect for new business.
• responding to incoming email and phone enquiries.
• negotiating the terms of an agreement and closing sales.
• negotiating on price, costs, delivery and specifications with buyers and manager.
• liaising with suppliers to check the progress of existing orders.
• representing their company at events.
• reviewing your own sales performance, aiming to meet or exceed targets
Personal Information
Data of birth: 13/12/1985
Marital Status : Married
Military Status: Exempt