Eric Ortiz has over 10 years of experience in customer service and technical support roles. He is currently a Customer Support Representative at Nerium International, where he handles inbound and outbound calls to assist customers. Previously, he has worked at Yardi Systems providing technical support for multiple websites and handling customer maintenance requests. Ortiz has also held roles in quality control and software support at Samsung, C-E X-change, and Celestica, where he inspected electronics and updated phone software. He has strong skills in Microsoft Office, data entry, technical support, and is bilingual in English and Spanish. Ortiz has an associate's degree in Computer Science from Brookhaven College.

1. Eric Ortiz
1816 Baxley Dr. Carrollton, TX 75006
W: (214) 240 2168 ortiz8603@yahoo.com
Eric Ortiz
Work Experience
Nerium International - Addison, TX (Dec. 2014 - Present)
Customer Support Representative
- Making outbound calls to current preferred customers,notifying them orders declined,
assisting with payment info, establishing a rapport
- Taking inbound calls from preferred customers needing assistance with website issues,
providing technical support
- Taking inbound calls answering questions about commissions and bonus earnings from brand
partners
- Analyzing and investigating fraudulent activity on accounts
- Taking inbound calls from preferred customers updating payment information, changing
product on their recurring orders, cancelling recurring orders and scheduling orders
- Taking inbound calls from brand partners, needing assistance with changing information
on their preferred customers' accounts
Yardi Systems - Irving, TX (Apr. 2012 - Nov. 2014)
Customer Service Representative
- Technical support for hudhomestore.com, rentcafe.com, and yesenergymanagement.com
- Customer Service( taking maintenance requests for residents in dozens of communities
around the country, including military bases)
- Responding to leasing emails for prospects of different apartment communities
- Take utility bill payments for yesenergymanagement.com
- Dispatch maintenance emergencies
- Taking detailed messages for clients and documenting them
- Assist customers with utility bill questions
C-E X-change - Carrollton TX (Mar. 2011 - Mar. 2012)
Quality Control Inspector
- Checking electronics for cosmetic defects
- Inspecting phones for liquid damage
- Evaluating functionality of electronics such as, ipods, ipads, phones, and portable
navigation devices, among other products
- Responsible for data entry of the inventory
Samsung - Coppell, TX (Dec. 2009 - Mar. 2011)
Quality Control Inspector
- Making sure every phone and accessory is packaged correctly
- Inspecting for cosmetic defects on merchandise
- Assuring software of product is up to date
- Assuring product is being shipped to the corresponding location
- Responsible for data entry
- Responsible for shipments being in company compliance codes

2. Eric Ortiz
1816 Baxley Dr. Carrollton, TX 75006
W: (214) 240 2168 ortiz8603@yahoo.com
Celestica - Farmers Branch, TX (Aug. 2008 - Dec. 2009)
Software Support Specialist
- Uploading software on cell phones
- Updating software when necessary
- Testing full functionality of phones
- Find solutions for software problems on inoperable phones
- Refurbish cell phones
Gamestop - Carrollton, TX (Oct. 2005- Jan. 2008)
Store Associate(starting)/Assistant Manager(ending)
- Assisting customers with product knowledge
- Making sure shop floor runs smoothly
- Meet store's monthly targets and hand budgets
- Recruit and train staff
- Deal with any enquiries and complaints
- Put together rotations and shifts
- Manage deliveries
- Check that products sold are well displayed
Skills
Proficient in Microsoft Office
- Excel
- OneNote
- Outlook
- Word
- Ability to type 60 wpm
Keen in detail oriented data entry
- Working under pressure, with a high call volume, and with clients that have very
specific guidelines as to how they want work documented.
Fluent in English and Spanish
- Able to read and write in Spanish and English
Skilled in technical support
- Assisting callers with navigating (on 3 different websites)
- Assisting callers with retrieving login information
- Finding the best solution for error messages, and problems callers encounter
- Guiding brokers and real estate agents with placing bids online at hudhomestore.com
Education
Brookhaven College - Farmers Branch, TX (Jan. 2010 - Jan. 2012)
Major: Computer Science
CCI Training - Dallas, TX (Jan. 2007 - Dec. 2007)
Major: PC Hardware / Software Support

3. Eric Ortiz
1816 Baxley Dr. Carrollton, TX 75006
W: (214) 240 2168 ortiz8603@yahoo.com

4. Eric Ortiz
1816 Baxley Dr. Carrollton, TX 75006
W: (214) 240 2168 ortiz8603@yahoo.com
Eric Ortiz
References
1. Amanda Cancel - Team Lead (Yardi)
(469) 348-1242
2. Amy Barhydt - Store Manager (Gamestop)
(972) 793-2265
3. Chandra Hamilton - Quality Control (Yardi)
(214) 280-5601