1. Lori Harris
212 Dogwood Circle
Inman, SC 29349
864-472-3115 (cell) 804-8384
Education
High School Diploma – Boiling Springs High School Boiling Springs, SC
Employment
1995-2001
Olney Wallcoverings Spartanburg, SC
*Handle customer complaints
*Handle any problems that may arise with Sales Representatives.
*Approve Credit & labor bills.
*Answer busy phone lines to enter, check on, and expedite orders.
*Supervisor back up.
*Accounts Payables/Receivables experience.
*Train new employees.
2001-2002
Extended Stay Corp Spartanburg, SC
*Oversee the daily operations of the Customer Service Department to ensure that all
responses to all inquiries were made within a timely manner.
*Daily Metric Reporting for the A/P Department.
*Set up and maintenance of vendor info in order to file accurate info of all W9’s
received.
*Process 1099 & IRS Filing.
*Find resolution to any questions/problems to over 400 Hotel Chains.
*Distribute all A/P Faxes that come over electronically.
2003-2006
Hubbell Lighting Spartanburg, SC
*Oversee the daily operations of the South Central Team.
*Handle problems/complaints from customers as well as Sales Representatives for
multiple Lighting Brands.
*Received promotion to Supervisor after 1 year of service.
*Approve credits up to $5,000.
*Handle all Intercompany- International accounts.
*Resolve any issues that could not be resolved through the Customer Service teams.
2006- March 2014
Sealed Air Corporation Greenville, SC

2. *Responsible for order entry; credits; tracking; expediting requests of over 200 accounts in
the Central Region.
*Work closely with Graphics to create artwork that must meet government regulations.
*Extensive data entry.
*Work closely with manufacturing facilities
*Obtain knowledge of our products & services to provide to customers.
*Communicate with 10 Sales Representatives on a daily basis to ensure that the
customerneeds are met.
*Handle all International Accounts as well as Intercompany
*Complete Custom Documents for orders shipping
*Expedite, track, & all other inquires for all accounts in the NE Region.
*Manage the daily operations for new distributor business.
*Participate in a User Group to reduce Customer Service errors.
March 2014-August 2016
Hess America Lighting- Nordeon USA- Griven USA Gaffney-SC
Senior Customer Service
*Extensive order entry for 3 commercial lighting companies
*Invoice and calculate commission rate to lighting representatives.
*Prepare monthly commission reporting.
*Responsible for preparing contracts, sending all literature, and Pricing to new Reps for 2
start up companies.
*Daily communication with internal Sales Reps to meet customer needs.
*Responsible for the daily customer service operations.
*Provide Quotations in SAP and Excel
*Administrative duties.