1. Aaron Berkowitz
150 E Beech Dr #221, Schaumburg IL 60193 asberkowitz@hotmail.com Phone: (630) 730-2923
OBJECTIVE:
Having developed a broad array of customer service, office management, and technical
troubleshooting skills during a 14-year career in the telecommunications industry, I am seeking
new challenges in a position that puts my strong communications, research and analysis skills to
productive use.
SKILLS:
Creative Writing, Copy Editing, Professional Phone Skills, Cable Television & Internet
Troubleshooting, Microsoft Windows (through Win 7), Microsoft Office, ICOMS, CSG, Customer
Service, Office Management, Reporting & Analysis.
EXPERIENCE:
WOW! Internet, Cable, & Phone (Schaumburg, IL) August 2002 – present
Operations Service Representative
This position has required me to act in several different administrative capacities, including:
• Reports Analysis: Create and maintain technician performance, sales and productivity
reports using Microsoft Excel, to identify which cable technicians are in need of coaching
or disciplinary action. Collect and summarize job productivity data for the entire
Illinois/Indiana region, to aid management in tracking monthly installation and repair
appointments and identifying underlying trends.
• Administrative Liaison: Act as liaison to several partner companies, cooperating with
them to ensure accuracy in joint personnel records. Collect, issue, and process job
assignments for bury drop contractors, maintaining close contact with individual
supervisors to make sure productivity goals are met and priority assignments are
expedited. Gauge current productivity to determine when and whether workloads will be
divided among several contracting companies.
• Customer Care: Communicate with individual customers when needed, explaining
internal WOW processes related to bury drops, pricing, dispatching, and other associated
matters. Also act as de facto receptionist for the Schaumburg facility, processing
equipment returns and billing inquiries for customers.
• Office Management: Order office supplies, enter internal IT and external facility service
requests, maintain contact with landlord, HVAC, telephony, electrical, and plumbing
contractors for service and repair issues, make catering arrangements for occasional
company events at the Schaumburg facility.
• Various other temporary duties as assigned by management on an ad hoc basis.
Apex Digital (Cable Contractors) (Carol Stream, IL) January 2002 – August 2002
Lead Dispatcher
• Supervised a team of 3-8 cable dispatchers.
• Remained in contact with 35-40 cable technicians throughout each work day, ensuring
that appointments were being met.
• Created & assigned daily routes for 35-40 cable technicians.
• Completed special projects for management of WOW! Internet, Cable & Phone.
• Contacted customers to reschedule appointments if necessary.
• Verified “no access” situations.
• Assisted technicians in provisioning cable equipment.
• Closed out work orders when completed by technicians.
• Monitored “service out” reports to identify plant outages for submittal to the Maintenance
Department

2. Resume of Aaron Berkowitz
Page 2 of 2
EXPERIENCE (continued):
Holt, Rinehart, Winston (Austin, TX) August 2000 – April 2001
Assistant Traffic Coordinator (April 2001 – August 2001)
• Tracked images used by the art department for the creation of a set of foreign language
textbooks as they moved between editorial and graphic design staff.
• Sent final approved images to various external companies for placement and printing.
Word Processor (August 2000 – March 2001)
• Created, edited, and transcribed documents for the Language Arts department using
Quark and/or Microsoft Word.
• Made changes as requested by editorial and proofreading staff.
State Farm Insurance (Austin, TX) August 1998 – July 2000
PPC Unit
• Assisted field agents in rating Fire company policies by providing Personal Protection
Class information.
• Used specialized mapping software to locate addresses across the State of Texas for the
purpose of determining their servicing fire department.
• Responded to email and telephone requests by field agents requesting this information in
real time.
• Participated in a project to convert Fire policies written under the previous rating system
to a new system incorporating PPC values.
• Created hard-copy resources indicating the boundaries of various Fire Protection Areas
for use by field agents.
EDUCATION
1994-98 Southwestern University - Georgetown, TX
B.A. (Psychology)
Minor in English
Dean’s List, Fall 1996 & Spring 1997
3.2 GPA
INTERESTS:
History, Science Fiction, Comedy, Rock 'n Roll, Guitar, Singing, Literature, Computer Games.