1. Michael Taylor
Information Technology Consultant / Sales
Huntington, WV 25705
mtayl0r@hotmail.com - 850-238-0184 / 304-633-8665
Willing to relocate: Anywhere
Authorized to work in the US for any employer
WORK EXPERIENCE
Courier
TLC Express Couriers - Huntington, WV - September 2014 to October 2016
Provided express transportation for time sensitive materials including lab samples, blood, medical equipment,
etc. Traveled mostly within the tri-state region of West Virginia, Ohio, and Kentucky.
DirecTV Tech Support
Asurion - Huntington, WV - February 2014 to June 2014
Provided technical support over the phone for Directv branded equipment.
Technical Services Consultant
Mobile Now - Huntington, WV - October 2012 to November 2013
Ran the service and repair center in the store. Customers could come and have their devices diagnosed to be
fixed or replaced accordingly. Was also involved in the sales side of the store selling phones and accessories.
EPIC Inpatient Credentialed Trainer
KDMC - Ashland, KY - April 2010 to August 2010
Trained nurses and physicians on CPOE (Computerized Physician Order Entry) within the EPIC medical
software. Provided floor support for staff during the Go-Live of the system.
Service Desk Analyst
MedStar - White Marsh, MD - July 2009 to January 2010
Provided assistance in creating service tickets for MedStar owned facilities in the Baltimore/Washington area.
Duties were to take calls in queue and communicate effectively with both customers and technicians to route
the issues appropriately. Worked with OPAS Remedy ticketing system. Utilized IBM Lotus Notes in receiving
emails from customers. Worked with programs such as Azyxxi, Centricity, IDX, and SMS Invision.
Technical Support Agent
www.e4e.com - Hunt Valley, MD - March 2008 to December 2008
Worked with several different clients in providing international technical support for their products. Clients
included troubleshooting online conferencing software, computer mice, keyboards, gaming controllers, PC/
Console games, voice recognition software, and anti-virus software. (www.e4e.com)
Online Assistant Coordinator - Utilize Active Paper
The Dominion Post - Morgantown, WV - September 2007 to March 2008
an Adobe Acrobat plug in to mark up different sections of electronic edition of newspaper. Published files online.
Computer Services Representative

2. Marshall University - Huntington, WV - May 2003 to August 2003
Set up and maintained computers with imaging software. Converted PDF files to HTML code and uploaded
on the main site. (www.marshall.edu)
Web Designer
Woodlands Retirement Community - Huntington, WV - May 2003 to May 2003
05/03 Woodlands Retirement Community, Huntington, WV
Site Creator - Constructed the company website (www.woodlandswv.com)
EDUCATION
Associate in Information Technology
West Virginia Junior College - Morgantown, WV
2006 to 2008
Computer Science
Marshall University - Huntington, WV
2004 to 2005
Diploma
Huntington High School - Huntington, WV
2000 to 2004