1. ANDREW THOMAS PRESTWICH
7217 Glouchester Drive
Edina, MN 55435
Phone: (770) 375-9419  Email: dv134@yahoo.com
HIGHLIGHTED QUALIFICATIONS
 Excess/Umbrella and General Liability insurance support (11+ years)
 Administrative and PC Support experience (6 years)
 Service and Entertainment industry experience (10 years)
 Team oriented with the ability to work independently
 Strong leadership, organizational and creativity skills
 Effective problem solver
 Computing experience: IBM PC and Apple Macintosh systems including MS DOS, WorldLedger, Excel
(Spreadsheets), Word, Front Page, PowerPoint, Outlook, Desktop Publishing Software; (QuarkXpress,
Freehand, Adobe Illustrator, Macromind Director)
EMPLOYMENT HISTORY
Metropolitan Airports Commission, Minneapolis, MN 2016
MAC Airport Police Department Administrative Specialist
 Answering, assisting and/or directing incoming phone calls through Airport Police Department (APD)
main switchboard
 Receiving, distributing and directing incoming department mail and deliveries from multiple vendors
 LETG familiarity involving logging in new citations, running queries, responding to and directing phone
calls to individual(s) handling cases
 Ensuring a complete record of all hard copy forms of information related to each case is scanned into
LETG
 Familiarity with Tracker Products (MAC Airport Police Department’s evidence software program)
 Inputting police property and evidence details into Tracker Products and generating barcode labels and
affixing to corresponding evidence
 Receiving, making receipt copies for badge returns and forwarding badges to the Badging Department
 Distribution of Information Disclosure Request forms for police reports including Digital Electronic Data
requests via email & hard copies to incoming requests
 Monthly distribution of APD Cell Phone bills and collection of reimbursement request forms and
submitting to Accounts Payable
 Collection of Monthly Parking Validation Logs for Terminal 1-Lindbergh, Terminal 2-Humphrey & Airport
Police Department, copied, scanned and emailed to Landside Operations
 Sorting and filing of all hand written monthly Citations and maintaining a Voided Citations Excel
spreadsheet log
 Receipt of Cart Operator’s Permit applications and information detailing class location and schedule
information
MAC Trades Administrative Specialist
 Answering, assisting and/or directing incoming phone calls through Trades Department main
switchboard
 Receiving, distributing and directing incoming department mail and deliveries from a multitude of
vendors
 Using the US Bank Access Online portal to code department P-card transactions for cardholders,
approve transactions and pass them on to management and gathering P-card backup documentation
and submitting to P-card administrator for scanning
 E1 system familiarity with work orders including adding documentation, scanning files into system and
updating time spent and job summarization up through job completion
 Handling invoices to be paid by Accounts Payable/Finance
 LOGIS PIMS Database entry of RPZ annual testing and system updates for the Plumbing Department

2.  Time sheets received from all Trades Departments, sorted, copied, scanned, emailed and distributed to
G.O. payroll department
 Water meter rental and returns, laminating documents, label making, Variance and WIG report
distribution, Boot money receipt and reimbursement, parking passes, ordering general office supplies
RSUI Group Inc., Atlanta, GA 2002-2015
Casualty Department Manager Assistant
 Directly responsible to the Casualty Department Senior Vice President
 Managed and stayed abreast of department managers evolving day to day schedule of events
 Scheduled department meetings for underwriters and assistants for both GL and Excess Liability
 Set up files for review and PC user access for annual Casualty Department Audit
 Ad Hoc management reporting arrangement and editing as needed
 Clearance of all incoming GL Department submissions and backup support for Excess Department
(40 to 70 submissions per day)
Casualty Underwriting Technical Assistant
• Assisted up to four underwriters in initial submission set up, edited/page marked for review process
• Prepared excess/umbrella policies and distributed to clients
• Processed monied and non-monied endorsements
• Broker of Record letter validation and processing
• NOC and Reinstatements through ODEN Policy Terminator
• Determined industry pricing risk using Rackley Rating System
• Followed up on and verified underlying policies
Casualty Mail Room Clerk
• Sorted incoming company mail and distributed to all departments
• Prepared all outgoing mail using Pitney Bowes mail sorting machine
• Pulled and filed submission folders and policies
• Performed file purges semi annually
• Located missing files for underwriters
• Prepared and shipped files via various overnight carriers
Furnace Creek Inn, Death Valley, CA 2001-2002
Host - Inn Dining Room
 Professional and positive first impression to overall dining experience
 Oversaw reservation bookings and made adjustments where necessary
 Provided commentary and forwarded nightly shift report to Food and Beverage management
 Maintained tactful and diplomatic approach to customer concerns
 Knowledgeable about Xanterra facilities throughout Death Valley National Park
Northwestern Travel Services, Edina, MN 1995-2001
IT Help Desk Support 2001
 Assisted entire company (800 employees) with desktop support issues, software and hardware
installations and solved 70% of all work orders
 Logged all forms of incoming communication by use of Track-It software, which involved consistent
written work order updates with detailed resolutions
 E-mail and voicemail communication company-wide for network issue identification and solution
Console Operator 1998-2001
 Provided system support to all users of the AS400 (WorldLedger), e.g. password resets,
troubleshooting and solving printer spooling and connectivity issues
 Converted documents and reports from WorldLedger accounting system to MS office applications,
providing in-house and external clients with enhanced and accurate reports
 Trained three employees in all major job functions and duties
 Lead weekly departmental meeting discussions and took minutes
 Wrote operational status reports weekly for IT Department
 Supported in-house software programs and communicated areas of concern to management and
external clients

3.  Responsible for both morning and evening mainframe management procedures and conducting system
checks and server backups
 Analyzed and solved most gateway connectivity issues
On-site Administrative Support 1995-1998
 Ordered supplies and managed usage of all ticket stock for the On-site Department of Northwestern
Travel Services at an off-site storage vault
 Packaged and shipped ticket and itinerary stock supplies to travel agents nationwide and loaded stock
control numbers into WorldSpan system
 Supplied majority of the headquarter offices and on-site ticketing agents with WorldSpan printer support
 Edited WorldLedger accounting system agent errors daily for account managers and supervisors for
weekly account activity reports
 Wrote and compiled information and illustrations for department newsletter A.C.E.S.
General Cinema Companies, Bloomington/St. Louis Park, MN 1991-2001
Ticket Sales and Concessions (Mall of America and Shelard Park)
 Brought in up to $7 thousand worth of business on Friday and Saturday evenings
 End of day account balancing and reconciling
 Touch-screen computer register operation with a vast array of gift certificate, coupon and multiple
payment methods
 Fast paced friendly service of ticket sales and food and beverage preparation
EDUCATION
A.A.S. Degree in Advertising Design, Brown Institute, Minneapolis, MN 1991-1993
High School Diploma, Breck High School, Minneapolis, MN 1987-1991
VOLUNTEER WORK
June - October 2002 - Interpretive Ranger Assistant, National Park Service, Death Valley National Park Visitor
Center.
September 2001 - PC Hardware testing and troubleshooting, Washburn High School, Minneapolis, MN
June 1990 – Assistant Editor, Minnesota Weatherguide Calendar, WCCO Television, Minneapolis, MN
OUTSIDE INTERESTS
Camping, hiking, international travel, photography, movies, reading, weather and climate