Jonathan B. Woodward is a highly motivated individual currently studying for a BA in Human Resource Management at Cork Institute of Technology. He has over 5 years of experience in customer service and risk management roles at Amazon in Cork, Ireland, where he investigates merchant accounts and verifies seller compliance. His career has also included retail and hospitality jobs, and he is proficient in communication, problem solving, and providing exceptional customer service.

1. Jonathan B. Woodward
Address:1 Firgrove Avenue,Bishopstown,Cork,Ireland. Tel: +353-21-4542790
E-mail: jonathan.b.woodward@gmail.com Mobile Tel: +353-86-0706604
A highly motivatedenthusiasticindividual withexcellentcommunicationandinterpersonalskills,
currentlyworkinginahighspeeddynamiconline environmentproviding top-notchexperiencesfor
customersand while ensuringthat the businessandcustomersmeetcompliance requirements
throughcreative problemsolving.
I am alsocurrentlystudyingformyBA HumanResource ManagementatCorkInstitute of Technology.
Personal Skills
 Friendly, courteous, highly motivated, confident, organized, detail oriented, patient and
disciplined.
 Team player and leader with inter-personal and communication skills.
 Proven ability to be professional at all times.
 Highly skilled at providing an exceptional customer service.
Employment History
June 2016 – Present
Transaction Risk ManagementSpecialist/ InvestigationSpecialist,AmazonCSIrelandLTD,Cork
 Investigation Specialist at the Transaction Risk Management Services Division (TRMS) of
Amazon in Cork on the UK marketplace.
 KnowYour Customer(KYC) process - the investigationandverificationof merchantaccounts
andalsoincorporatedintothisprocessisthe investigationof newandexistingsellersforAnti-
money Laundering (AML) and Counter-Terrorism Financing (CTF).
 Involvedinthe migrationof millionsof sellersbetweenlegalentitiesAmazonServicesEurope
andAmazonPaymentsEurope toensurethatAmazoniscompliantwithEUCSSF(Commission
de surveillance du secteur financier) regulations.
 Sellers first Point of Contact for any verification queries.
 Involved in projects to make the verification process easier for the seller.
 LiaisingwithRiskControl Analystfor the identification and detection of suspicious activity.
Additional Duties:
Nov2016 – Present
InvestigationForum member:
 Work as a linkbetweenmanagementandthe investigationpopulationbyhandlingemployee
issues but also policy issues.
 Bring ideas forward to management that would work towardsimprovements for employees
through diving deep into ways that would simplify processes.
Nov2016 – Present
Point ofContact / Mentor:
 Workingsas a Mentor I assist newlyhiredinvestigatorsthatrequire assistance with a Task.
 Create tailored programs that assist fellow employees that require assistance with
developing their knowledge on a specific topic.

2. March 2015 – June 2016
VIP MigrationCompliance Account Manager, AmazonCS IrelandLTD,Cork
 SelectedtoguideVIPsellersthroughtheEUrequiredAccountVerificationprocess,aspart
of a program to migrate sellers worth 0.9 Billion to the business.
 Investigatedandassistedsellerswithobtainingandsubmittingsensitiveandconfidential
information to be reviewed, in order for their accounts to be verified on Amazons’new
payments system.
 Acquired the ability to adapt quickly to a new role which was continuously evolving,
including keeping up to date with a daily evolving program, and proactively finding
solutions for sellers for issues we had not encountered before.
 I tookownershipof mypositionbyindependentlymanaging myownworkload,including
handling escalations from my sellers, and prioritizing tasks based on urgency and
importance.
 Within my role I was able to project manage two projects with correlation with the HR
andrecruitmentdepartmentswhichresultedinimprovementsincurrentprocessesinthe
areas of relocation packages and bus pass services internally within the organisation.
October2013 – March 2015
SellerSupport Associate, AmazonCSIrelandLTD, Cork
 AssistingsellerswithaccountqueriesacrossEUmarketplaces,includingpayment,volume
listing, updating incorrect catalog information,and a multitude of other technical and
sensitive issues.
 Primarily handling inbound and outbound volume through phone, email and chat,
achieving 100% Seller Satisfaction ratings over all cases during 2014 – 2015.
 Have a strongworkingknowledgeof Amazonsprocessesandpolicies. Ihave alsoassisted
colleagues with any Seller Support queries they may have.
 Mastered the ability to make quick, rational decisions after weighing up potential
outcomes, and ensuring that any decision made has all aspects considered.
August 2012 – September 2013
Store Manager, 3 Store, Ballincollig, County Cork, Ireland.
Work as store manager of a busy mobile phone retailer.
 Responsible for general running of the store.
 Customerservice,assistingcustomerswithsalesaswell as dealingwithproductreturns and
complaints.
 Achieving targets on phones and mobile broadband sales.
 Providing technical support to customers.
 Otherresponsibilitiesinclude;processingsalesat the till,organisingdisplays,managingstock
levels, and dealing with deliveries and orders.
2009 – 2012
Bartender, Reardens Bar, Washington Street, Cork, Ireland.
Worked on the bar as part of an energetic Bar Tending staff.
 Responsible for dealing with customer orders and ensuring a high level of efficiency.
 Trained in stocktaking and inventory control.
 Utilised and improved customer interaction.
 Ensured the maintenance of high standards.

3. 2007 – 2012
Meet and Greet Agent, Inchydoney Lodge and Spa Hotel, West Cork, Ireland.
 Welcomed guests to the rental apartments at the 4* Inchydoney Lodge and Spa Hotel.
2011/2010/2009
Douglas Newman Good Auctioneers & Valurers, SherryFitz Auctioneers & Estate Agents and
Redford’s Auctioneers & Valuers, Cork, Ireland.
 Met potential clients wishing to view properties on the market.
 Conducted viewings and Open House afternoons on site.
 Dealt with enquires regarding properties.
2009
Care Assistant, Cork, Ireland.
Worked part-time as a carer for a severely Autistic adult.
 Developedqualitiessuchasempathy,patience,tolerance andnon-judgemental viewpoints.
2008
Retail Salesassistant, Quills,Patrick’sStreet, Cork, Ireland.
 Providedapersonalisedservice tocustomers,organiseddisplaysandmanagedstocklevels.
2006 – 2007
Salesassistant, Shaken Stephen’s,Bristol and Oxford,England.
 Mixedandservedmilkshakesandjuiceswithingredientschosenbythe customers.
 Providedapersonalisedservice tocustomers,organiseddisplaysandmanagedstocklevels.
2005
Sales Assistant, Dunnes Stores, Bishopstown, Cork, Ireland.
 Managed stock levels, organised displays and assisted customers.
Education
2015 – Present
Human Resource Management (BA)
Cork Institute of Technology, Cork, Ireland.
 Core humanresource managementskillswhichwouldenablethemtoformulate,implement,
monitor, evaluate and review procedures for managing people in organisations.
 Be able to playa supportive role inthe trainingand developmentintheirorganizationwhile
providing meaningful input in the Health & Safety Statement for their organisation.
 Able toapplytheoretical conceptstosolvingreal HRproblemsintheworkenvironment.While
utilisingknowledgegainedfrompractical skillsascourse participantstoadiverse range of HR
issues.

4. 2008 – 2010
Certificate in Auctioneering and Estate Agency I.P.A.V.
Cork College of Commerce, Cork, Ireland.
 Studiedmodulessuchas Sales andLettings, Communication Skills,Law,ConstructionStudies,
Economics and ECDL.
 Participated in group projects, acting as team member and team leader.
 Performed class presentations.
2002 – 2008
Irish Leaving Certificate
Bishopstown Community School, Cork, Ireland.
Subjects – Geography, English, Mathematics, Chemistry and Biology.
Training Courses
 Fire safety warden, Amazon CS Ireland, Cork, Ireland
 Health, Safety and Welfare at Work, FAS, Reardens Bar, Cork, Ireland.
 ECDL, Cork College of Commerce, Cork, Ireland.
Interests
 Travel
 Sailing, competed at international events representing Ireland.
 Soccer, played on school and local teams.
 Other leisure interests are music and film.
 Social Media such as LinkedIn and Facebook.
References
Referencesavailable onrequest.