1. Curriculum Vitiate
Aisling Hourihan
24 Cherry Grove, Herons Wood,Carrigaline, Co. Cork
Tel: 085-7752175
Email:aisling.hourihan@gmail.com
Background:
 8 years experience within the financial services sector in a client facing role
 Specialist in new business transition and implementation
 Department SME for SWIFT instruction
 Responsible for trading, account reconciliation and cash management for all of
company’s Singapore and Sydney based accounts
 Designated team trainer
Education/Qualifications:
2007: European Computer Driving Licence, Coláiste Stiofán Naofa, Cork
2005: Certificate in Administration & Office Skills, Griffith Business College, Cork
2001: Business Administration & Office Skills, Cork College of Commerce
2000: Leaving Certificate, Presentation Secondary School, Ballyphehane, Cork
Work Experience:
October 2007-present: Citco Global Securities Services Ltd/ Citco Fund Services
(Ireland) Ltd
Positions held: Senior Client Associate, (Acting Account Manager 9 months)
As Senior Client Associate I support both the Senior Account Manager and Account Manager in the
operation and performance of the Team. I organize, monitor, control and support the operation of the Team.
I provide guidance and training to all team members. I ensure work is of a high standard and all policy and
procedures are adhered to, while working towards achieving excellent grading for the Team.
Responsibilities/Duties:
 Citco representative/contact point for 13 clients; responsible for action and
turnaround of administrator and client queries relating to these 13 client
accounts
 Processing of all assigned clients’ trades and corporate action events
(document completion, control, deal follow up and final execution)
 Cash management and reconciliation, incoming & outgoing payments
 Portfolio management and reconciliation
 Supervise, mentor and assist in the training of new staff/interns
 Ensuring that all tasks/adhoc duties assigned to me are completed in an
efficient & timely manner
 Acting Account Manager – cover for 6 month absence; KPIs, productivity
reports, workload generation, assignment and Staff management.

2. November 2004-October2007: Professional Training Solutions Ltd
Operations Manager (2006-2007)
 Responsible for the day to day running of company
 Deal with queries directly and by telephone from internal and external sources
and take appropriate action
 Supervise, mentor and assist in the training of new staff
 Work with clients to identify and meet training requirements
 Co-ordinate the training and assign to the appropriate trainer
 Schedule and plan time tables for trainers and resources as required
 Source and recruit trainers
 Direct and monitor the activities of trainers and evaluate course delivery
 Contribute to strategic planning for the future of the company
 Use Ms Excel, Word , PowerPoint and Access
 Maintenance of company website
Receptionist (2004-2006)
 Greet clients and complete the visitors log
 Answering and screening incoming call
 Preparation of course materials
 Book accommodation, lunch & travel for clients and trainers
 Prepare and make Bank Lodgment
 Filing and Faxing
 Monitor and control of Petty Cash
 Ordering of Office Stationary
 Scheduling of Microsoft Exams
 Ensuring the reception & canteen area are neat & tidy
October 2002 - November 2004: Retail Outlets in Cork.
Position held; Sales Assistant
Duties:
 Serving customers
 Working on the cash register, Back office and Cash Office Duties
 Dealing with customer queries
 Stock control, stock taking and cash management.
Work Related Training Completed;
 Customer Service Excellence
 Telephone Techniques
 Presentation Techniques for Impact
 Problem Solving and Decision making Techniques
 Personal Influencing Techniques
 Team building Techniques
References available on Request