Ryan Hem Moore is a business and management graduate seeking a graduate marketing position, eventually hoping to move into business development management. He has over 8 years of sales experience at Curry's PC World and Beales department store. Currently he is a computing specialist at Curry's PC World where he exceeds sales and margin targets. He led a university project that identified improvements for a contact center. Moore has strong communication, problem-solving, and customer service skills from his sales experience.

1. RYAN HEMS MOORE
Flat 2, 80 Stephens Street, Breightmet, Bolton, BL2 5DW.
Tel: 07889752285 Alt: 07503292226
Email: ryanhemsmoore2013@gmail.com
References are available upon request
Business andManagementGraduate withSalesandMarketingexperience throughCurry’sPCWorld.Top
B2B salesman for the financial year 2015/2016 in the Bury store. Looking for a graduate Marketing
position eventually hoping to move into Business Development Management.
EXPERIENCE
ComputingSpecialist- Curry’s PC World– North WestRegion (Since September2013)
My work involvesmeetingcore KPI’stoexceed SalesandMargin targetsin CurrysPCWorldstores.I have
masteredmysalesskills inall areasof the Businessincluding domesticappliances, cooking,TV sales,and
audio. I have been supplementedand rewardedfor going the extra mile in my work which has involved
moving between stores in the North West. My work involves:
 Tailorthe right solution incomputing,vision&MDA dealsforall customersand businessclients.
 My biggest success in this role was preparing a large order for the East London NHS Trust.
 In peak trading Christmas 2015 I was the top sales colleague by over £9000.
PC World Business:
 Advise Business clients on what they may need for their business. Through using my academic
knowledge,Iaskquestions totailorthe businesssolution.Throughseekinginitialexpansionplans
I can develop new opportunities such as selling multiple appliances to a new office.
 Market the products and services PC World business has to offer Businessthrough face to face,
email communication and phone calls. From this I have enhanced my networking skills.
 My biggestsuccesswith this was preparing multiple Laptops for New Pads by The Rock in Bury
Knowhow:
 Set Up, upgrade and install software on tablets & laptops for all customers and clients.
 Organise andcarry out‘Showhow’tutorialsforcustomersandclients.Tutorialsincludeall tablets
& iPads as well as devices that use Window’s. Bring the product to life!
 Work to resolve customer service issues, deal with customer enquiries and complaints face to
face andonthe phone.Isimplifysolutions,andlistencarefullytocalmorpreventtense dilemmas.
 My favourite moment in this role was when I tailored a computing solution to a retired couple
whowere apprehensiveaboutbuyingtechnology.After preparingtheirproducts andcompleting
their tutorial they said “I had changed their lives forever” with helping them.
SecondmentPeople TeamLeader and memberof Management(secondmentcurrentlyongoing):
 Manage the Currys store inthe absence of seniormanagement.
 Lead the SalesTeam and introduce my ownvaluesand salestechniquestoenhance the success
of the team during the alteration in management.
 Train/mentorworkexperiencecolleagues &new recruitsonareasregardingsales,andworkwith
new recruits to improve their development within the business.
 Recruit new colleagues, and identify the best skilled candidates for sales in electronics.
SalesColleague - BealesPLC – Bolton (May 2008 to October 2013)
My salesbackgroundstarted whenIwas17 and studying.ThismeansIhave more than 8 years’work &
salesexperience!Beales isamediumsizeddepartmentstore chainandacompetitortoDebenhams.My
role here involved:
 Meetsalestargetsthroughtailoringmenswearsolutionstothe general public.
 Setthe standardsof the store to ensure itis alwaysclean,tidyandreadyfortrade.
 Sell store card services andprepare rewards forrepeatcustomers, suchasdiscounts,towin
more business formyself andBeales.

2. RYAN HEMS MOORE
Flat 2, 80 Stephens Street, Breightmet, Bolton, BL2 5DW.
Tel: 07889752285 Alt: 07503292226
Email: ryanhemsmoore2013@gmail.com
References are available upon request
EDUCATION
BA (Hons) Businessand Management Classification2:1 UniversityofCentral Lancashire (2009-2012)
While studying, I lead a team of students to complete a marketing analysis project for a contact centre
supportgroup knownas CallNorthWest(CNW).The projectinvolved researchingwhatcurrentandformer
customers liked and disliked about the service, so CNW could make better use of its resources.
 I lead my team to identify where improvements could be made to retain and attract contact
centres to CNW’s services.
 Prepare online questionnairesforboth formerand current memberstouncover theirviewsand
opinions on the service. Online research tools where far more convenient for our team and
respondents which is why I chose to use them. This allowed us more time to gather results.
 With the large response rates the project was a success as we were able to offer justified
recommendations in accordance to our findings.
MEMBERSHIPS AND AFFILIATIONS
Baritone Horn player - SmithillsCommunityBand - Bolton.
(May 2003 - present)
I competedwiththe bandinboth2005 & 2009 WorldMusic Contestswhichwe won.ThismeansIwas
twice a WorldMusic Champion.Preparingforthese contestsiswheremystrivingnature rootedfrom.
Volunteer - Carers Trust - Bolton
(May 2016 - present)
I am a great supporter of charity and fundraising. In 2009 I did a skydive to raise funds for the Bolton
Hospice. My role in Carers Trust involved helping the manager set up their store and market the new
outletwithposters,workinginthe local community,andonline.Myrole now involvessourcingdonations.
From this experience I have learned the basics of setting up a small shop, with a budget of £1500.
SKILLS AND QAULITIES
In anyBusinessIworkto ensure companyvaluesare followed, suchas enhanceduse of interpersonal
skillsandclearcommunication withall parties.Ibelieve insettingrealisticexpectationsto enhance a
culture of dependabilityandtrustworthiness.Ibelieve in havingfun andrapportbuildinginall working
relationships. Ivalue basiccommonsense asthe firststepinmaintaininglogical methodology.
 I prefer to break tasks down to a step by step process. I feel this provides ease to meeting
challenges, reduces stress in workloads and helps a team track its process. Such as preparing 2
online surveys for separate sets of data in my university project.
 I am a realist,I organize myself genuine aimsandroomfor error where I can. At PC World Bury I
findthata personal dailyaimof £2000 insalesachievable,eventhough aweeklytargetaverages
£7700.
 As the Team Leader, displaying my positivity impacts my behaviour in work, and maintains
buoyancy throughout the store.
 I approach any challenge with a positive manner and manage expectations through sharing
experiences. While in management I maintain an open door policy with all my colleagues.
 I take extracare in developingspecificexpectationsformyselforpeopleinmyteam,andthrough
offering constructive feedback.
 Most importantlyIam an honestindividual.SometimeswhenIdon’tget thingsright, the trust I
can buildtofixaproblemputsme ateasewhenmanagingexpectations.Thus,myrapportbuilding
grants me the chance to focus on delivering results and resolutions.

3. RYAN HEMS MOORE
Flat 2, 80 Stephens Street, Breightmet, Bolton, BL2 5DW.
Tel: 07889752285 Alt: 07503292226
Email: ryanhemsmoore2013@gmail.com
References are available upon request