Matthew Large is a motivated and resilient team worker with extensive experience in customer service, sales, and retail. He has strong communication, problem-solving, and leadership skills developed over years of work in roles with Thames Water, The Money Shop, Cash Generator, and other companies. Large is looking to further develop his career within a progressive organization that allows him to take on responsibility and continue learning new skills.

1. MATTHEW LARGE
93 WOOTTON BASSETT ROAD, SWINDON, SN1 5HZ
MOB: 07835924797 EMAIL: MATT.LARGE1993@GMAIL.COM
Personal Profile:
I am a motivated,resilient,friendlyteamworkerwithaninvaluableknowledge of customerservice
and sales. Myextensiveretail andservice background meansIama confidentperson,whois
capable of assuminga lotof responsibilityandworkingonmyowninitiative,whoisquicktolearn
newprocessesandable tomultitaskandworkina busyenvironmentwithoutcompromising
standards,respondingtosalestargets,oftenexceedingexpectationswithmypersuasiveapproach
and abilityto adaptto pressurisedsituationseasily. Iamalwaysflexible inmyapproachtomy work,
havingthe abilitytomanage a challengingworkload,whilestayingfocusedongivingahighstandard.
I can alsobe imaginativeandcreative inthe wayI work and as an articulate natural communicator
I’mconfidentincapabilitiestoguide andmotivate others,maintainingpositiveworking
relationships.Withtheseexcellentcommunicationabilities,constantdesiretolearnnew skillsanda
clearobjective of future goalsIam keentodevelopmycareerwithinaprogressiveandresponsive
organisation.
Key Skillsand Qualities:
- ExcellentSelling,Persuadingand Negotiatingtechniques.
- Capable tomotivate,guide andleadteamsof staff.
- Managed an areaas a “GoldChampion”forThe MoneyShop,includingauthorisingpurchases
on gold,silver,diamondsandwatches
- Mentoredandtrainedan employeeatThe MoneyShop duringthe entiretyof her3 month
probationandaccreditationperioduptosupervisorylevel
- Good problemsolvingskillsandabilitytothinkcreatively
- Excellentcommunicationandlisteningskills
Education
Sep ’09 – June ’11 SwindonNorth Star College
 BTEC Level 3 National DiplomaComputing/Networking
 Part of studentcouncil throughoutmytime atthe college
Sep ’04 – June ’09 The Commonweal School, Swindon,Wiltshire
 5+ GCSE’s includingEnglish,MathematicsandScience
 On the school council between2005 and2009
 Awardfor obtainingover600 house (reward) points
EmploymentHistory
Apr ’16 – Present Thames Water– SeniorCase Manager – Swindon
 Moved internallytothe Executive Office,dealingwithhighlevelcases, alongsideConsumer
Council forWater complaints
 Case managingmultiple people,withhighlysensitive customerswhoneedconstant
communication,whetheritbe phone basedorwritten
 Workingunderpressure toensure thatservice level agreements,andtimescalesare met
effectively
 Constantnegotiationwithinternal andexternal stakeholderstoensure positive customer
service,and
Apr ’15 – Apr ‘16 Thames Water – CustomerService Agent – Swindon

2.  Flexible withinthe billingdepartmentwithmultiplequeriesina fastpacedenvironment,
attemptingtoresolve customerissuesfirsttime correctly
 Primaryrole of collectingpaymentsfromcustomers,assistingwithcustomerbillingqueries,
proactive resolutiontocustomerissuesandcomplaintsandadvisingcustomers of best
resolutiontobill andmeterissues
 TaskedfromAugustto spearheadatrial team withinthe billingdepartmentforspecialist
collections,dealingwithcustomerqueriesandfindingproactiveresolutionstocustomers
cash flowandcircumstantial issues
 Assistingcustomerswhoare indebt/havecurrentfinancialissueswithinformationof social
tariffsand“ThamesWater CustomerAssistance Fund”.
 Floorwalkingandassistingindividualswithqueriesregardingbillingissuesandissues
relatingtocustomeraccounts.Guidance withotheragentstoensure proactive customer
resolution
Dec ’14 – Jan ’15 Ed’s Easy Diner – Drink Maker –Swindon.
 Taskedto providingfreshfoodanddrinkstocustomers ina polite andefficientmanner
eitherasan in store optionoras a takeaway
 Usedmonitoringsystemsandsetguidelinestoensure thatall foodwasreadyto be
consumed incompliance withHealthandSafetyregulations.
 Housekeepingaftershifthadended,includingcleaningandmaintainingdrinksequipment,
cleaningcutleryandensuringhighrestaurantstandards
Sep ’14 – Dec ’14 The Works – Supervisor- Swindon
 Taskedwith assumingthe dutiesandresponsibilitiesof managementintheirabsence
includingensuringthe store raneffectivelyandstaff were supported.
 Ensuringthat all salescampaigns thatcommenced onMonday’swere preparedandreadyto
run on the Sundayevening
 Ensuringhighstore standardsthroughoutthe week thatreflectedthe company’svaluesand
representedthe companyeffectively, providinganexcellentlevel of servicewheninteracting
withmembersof the public.
May ’14 – July ’14 Phones4 U – Sales Consultant
 Highestgradedpractical and writtenexamworkatthe Phones4 U academy
 Responsible forthe sale andprovisionof mobile datatariffs
 Responsible forthe sale of phone insurance frequentlyexceedingthe expectedsalestarget
figures.
 NegotiatingwithcustomersatPhones4U, I oftenusedmyfriendlyapproachandeffective
persuasive skillstoaccommodate customersandnegotiate bettercontractdeals.
 By managingI wasrequiredtodemonstrate leadershipqualitiesthatrequiredme tocoach
and trainothersina flexibleandadaptable approachwhilstconveyingapassionfordelivering
the bestpossible experience tothe customer’s.
April ’13 – February ’14 The Money Shop - Customer Service Representative
 Duringmy time at The MoneyShop,where we workedtoa target forexample inseasonal
periodswe were setatarget of 40 loansbefore Christmas Eve.Inthe store I was running,I
personallyexceededthese expectationsselling 4overmy personal andstore target,withthe
store achieving7over target
 Coveredthe entire SouthWest region,assistingandsupportingindividual store sellingand
tradingingold,silver,platinum,diamondandwatchpurchasingand pawnbrokinggenerally.
 Managed mylocal store in towncentre throughoutthe week, includingrunningdaytoday
reportingandensuringthe store operatedeffectively

3.  Partlyresponsible forthe implementationof gravityscalesacrossthe company
Nov ’11 – Feb ’13 Cash Generator– Store Buyer
 Purchasingof customerconsumable goods andvaluablesincludingentertainmentsystems,
gold,powertoolsandelectronics
 Responsible forresale of itemsonline,andlaterassistedwiththe internetsalesacrossthe
franchise
 Assistedindaytoday runningof the store inall areas of the business,examplecheque
cashingor dispatchingof golditemstoa smelter
Interests
Writing
 I write small piecesformyownwebsite andadue to launchwebsite calledCampusSociety:
Dorm, specialisingingeneral interestforstudentseithercurrentlyat universityorpreviously
at university
Football
 I playfootball withmyworkcolleagues,usuallyeveryTuesdayafterwork
References
Referencesare available onrequest