The document is a curriculum vitae for Navdeep Kaur Virk summarizing her professional experience and qualifications. She has over 7 years of experience in luxury retail management, most recently as a Sales Associate and Assistant Manager at Links of London stores in London. Her experience includes exceeding sales targets, managing staff, and ensuring exceptional customer service. She also has over 3 years of experience as a Pharmacy Assistant in Ilford, Essex, where she assisted with dispensing medications and providing customer service.

1. Curriculum Vitae
NAVDEEP KAUR VIRK
38 Holland Park Avenue, Newbury Park, Ilford, Essex. IG3 8JS
Tel: 07473337462 • E-mail: navu.virk@yahoo.com
PERSONAL PROFILE
A highly enthusiastic professional with practical managementand customer service experience within the luxury retail industry.
Highly passionate and committed to delivering exceptional standards ofcustomer service and maximising opportunities to
increase sales and profitability. Strong leadership skills with the ability to communicate conciselyand articulately at all levels.
A real passion for managing and motivating teams for maximum productivity,thriving in highly pressurised and challenging
environments.A champion ofbestpractice, both organised and customer-focused and with exceptional communication skills.
EXPERTISE, KEY SKILLS & COMPETENCIES
 A solid and proven ability in successfullymanaging luxury retail businesses and increasing turnover to exceed sales
targets,budgettargets and KPI’s consistently.
 Experience in luxury retail roles dealing with both touristand corporate customers with a highly-professional approach
 Well-versed working in and managing Concessions and Standalone retail stores
 Expert in ensuring the smooth day-to-day operation across all departments and supervising staffteams
 Ability to manage staffing levels appropriatelybased on peak / low-periods
 Understanding ofmargins,costs and expenditure in supporting the achievementofbusiness targets
 Strong leadership skills with a dynamic approach to management
 Proven history of motivating and leading teams to deliver exceptional standards ofservice.
 Consistentlymaintaining exceptional Health & Safety standards
 Ability to communicate clearlywith customers,team members and senior managementto build excellent
 professional relationships.
 Fully proficientin the use of IT equipmentand software packages.
 Clear presentation skills.Good team player.
 Rational and strong analytical approach to problem solving
 Multilingual capabilitywith fluency in English,Hindi and Punjabi languages.
CAREER & ACHIEVEMENTS TO DATE
Luxury Sales Associate / Assistant Manager
Links of London – Liverpool Street, London, U.K. Jan 2016 – Present
Links of London – Covent Garden, London, U.K. Jun 2014 – Jan 2016
ACHIEVEMENTS
 Gained the highestresults for ‘Mystery Shopper’ for a store under my management
 Received an award by managementfor ‘Top Sales Associate’
 Attained the highestATV (Average Transaction Value) out of all Sales Associates in branch
KEY RESPONSIBILITIES
 Providing every customer with a luxury customer service experience in line with expectations

2.  Consistentlystriving to overachieve sales targets as per the needs ofthe store and business
 Working closelywith Area Managers,under pressure to strictdeadlines.
 Collaborating as partofa team to collectively meetdefined business targets,budgets and KPI’s.
 Establishing weeklyforecasts ofturnover projection and managing staffand stock levels accordingly to meettargets
 Developing and using extensive productknowledge to maximize and drive sales growth
 Assisting in the planning and delivery of store events
 Maintaining upkeep of the retail unit to an exceptional standard,reflecting a positive image of the brand
 Ensuring personal presentation standards are to a high level to meetcompanyrequirements and brand standards
 Leading and motivating staff teams to ensure high-levels ofcustomer service
 Assisting managementin devising effective and targeted campaigns for marketing and promotion
 Promoting and achieving high levels of brand compliance in all aspects ofcustomer service and operations
 Responsibilityfor the recruitmentand training of new personnel,including all aspects ofcustomer focus to detailed
productknowledge
 Managing staff holiday, sickness and absence in line with companyprocedures and protocols
 Conducting return to work interviews with staff, ensuring appropriate actions are taken to reduce absence.
 Ensuring strictadherence ofHealth and Safety guidelines and regulations for business compliance
Pharmacy Assistant Nov 2010 – May 2013
Rohpharm Pharmacy – Ilford, Essex.
KEY RESPONSIBILITIES & ACHIEVEMENTS
 Dispensing medication to patients,both on prescription and over the counter
 Select the correct items to make up a prescription
 Weighing outingredients,measuring liquids and counting outtablets
 Assembling ointmentmixtures,and medicines
 Ensuring prescriptions are legal and accurate
 Creating labels to provide information aboutthe medicines and their use
 Ordering new stock using computerised systems
 Providing information to patients and other healthcare professionals
 Handling clerical duties such as answering phone calls and operating the cash register
 Responding to patients'questions aboutmedications byarranging for them to speak with the pharmacist
 Collecting,sorting and evaluating patientmedical information
 Communicating with prescribers aboutpatients and medications
 Submitting billing paperwork appropriately
 Maintaining the electronic database ofcustomer and prescription information
 Complying with pharmacyprocedures and all regulations
 Offering educational materials to patients abouttheir conditions and medications
 Ordering medication as directed by the pharmacist
EDUCATION AND QUALIFICATIONS
BSc (Hons.) Healthcare and Social Wellbeing 2010 – 2013
University of Bradford, U.K.
HOBBIES AND INTERESTS
I like to keep myselfphysicallyactive, I like to go the gym and enjoy reading books.
References available upon request.