David J. Patton has over 10 years of experience in computer maintenance and repair as well as 3 years in network administration and support. He holds an Associate of Applied Science in Information Technology-Computer Networking Systems from ITT Technical Institute and a Bachelor of Business Administration in Management Information Systems from Texas Southern University. His resume lists skills in areas such as Microsoft Active Directory, Linux, Mac, LAN/WAN, and network security.

1. David J. Patton
7002 Gettysburg Drive, Richmond, TX 77469
713-493-3337
david.j.patton@live.com
Summary of Qualifications
Skilled knowledge of PC and network hardware, and advanced proficiency in the Windows OS is what
has allowed me to gain more than 10 years of computer maintenance and repair experience, as well
as 3 years’ experience of network administration and support.
Education
ITT Technical Institute, March 2011
• Associate of Applied Science
Information Technology-Computer Networking Systems
Texas Southern University, 2006
• Bachelor of Business Administration
Management Information Systems
Skills
 Excellent Communication Skills  Microsoft Active Directory
 Strong Work Ethic  Linux
 Customer Service Oriented  Mac
 Team Player  LAN/WAN
 Resourceful  Data Communications
 Logical  Servers/Routers/Networks
 Self-Motivated  User Support/Troubleshooting
 Microsoft Office Suite  Network Administration/Support
 System Applications  Network Security
 Windows XP/Vista/7  POS
 Microsoft 2000/2003/2008 Server
Professional Experience
All American Technologies – Houston, TX May 2010 – January 2011
Support Technician Manager
 Process daily IT support

2.  Provide expert hardware and software maintenance
 Delegate on-site support and maintenance
 Actively promote business and maintain solid customer base
Alexaur Technology Services – Houston, TX Oct 2008 – Aug 2009
Field Technician Supervisor
 On site/in-house remote desktop support
 Provided telephone technical support
 Scheduled and delegated on-site support and maintenance
 Actively promoted business and maintained solid customer base
 Developed a method that reduced service turn around responses
Alfred Green & Associates- Houston, TX May 2004 – April 2007
PC & Network Support Technician Manager
 Processed and monitored daily IT support
 Analyzed and critiqued network setup
 Supervised operation of network and computers
 Provided expert hardware and software maintenance
 Determined work procedures, work schedules, and expedited workflow to support timely
deadliness of all inventory data.
Total Computer Services- Richmond, TX June 1999 – August 2003
Remote Support Technician
 Maintaining and troubleshooting PC repair
 Responsible for implementation and maintenance of software/networks
 Superior skills in assertive customer communications to educate the user
Additional Experience:
Texas Southern University Campus – KTSU FM90.09- Computer Radio Talk Show Host – April 2009 –
December 2009

3.  Educating listeners on computer basics and resolving listener’s technical issues