Vicente Farias has over 14 years of experience in IT with various certifications including CompTIA A+ and Network+. He has worked as a Technical Support Analyst for SUNY Downstate Medical Center providing desktop support and as an Information Technology Specialist for the New York Department of Taxation and Finance supervising other staff. He has extensive experience installing, configuring, and maintaining computer hardware, software, and networks as well as providing help desk support and training others.

1. Vicente Farias
email: vyfarias@optimum.net
Highlights of Qualifications And Professional IT Certifications
• Excellent communication, Soft skills (customer relationship) and organizational skills.
• CompTIA A+ (Certified PC Technician) - CompTIA Career ID No. COMP001005684212
• CompTIA Network+ (Certified Network Technician) - CompTIA Career ID No. COMP001005684212
• Programming and Script language knowledge: Entry Level Java (J2SE), VB.NET, VBS, WMI, HTA,
HTML, ASP
• 14 years experience in Information Technology
• 22 years experience in Customer Service
• 1 ½ years experience supervising lower level IT staff
• 2 years experience training lower level IT staff
• 22 years experience as a song writer and music professional
PROFESSIONAL EXPERIENCE
11/13/08 – 5/2012: Technical Support Analyst
SUNY Downstate Medical Center – Information Services – IT Customer Support Group
Duties: Perform hands-on fixes at the Desktop level either on-site or remotely in an environment of 8000 users.
Duties includes, but is not limited to the following:
 Installing and upgrading software.
 Installing and upgrading hardware.
 Implementing file backups.
 Configuring systems and applications.
 Monitor and test fixes to ensure problems have been adequately resolved.
 Assist in on-site installations of network systems.
 Access software update, drivers, knowledge bases, and FAQ resources on the Internet to aid on problem
resolution.
 Diagnose and resolve end user:
 network and local printer problems;
 PC hardware;
 Mainframe, Internet, email, and local area network access problems;
 Use SMS in order to take remote control of users’ machines;
 Use Active Directory to manipulate and configure objects in our network environment
 Develop Scripts and/or utility programs in order to automate common computer configuration tasks using
VB.NET, VBS, WMI, HTA
 Primary contact to deal with computers infected with Virus, Malware, Spyware, etc.
 Upload fresh image to new as well as old systems.
2/07 – 11/12/08: Information Technology Specialist 1
NYS Department of Taxation and Finance – Office of IT Services – Level 2 Help Desk Support Team
 Supervise technical support staff from 3/07 – 11/08.
 Train others to install, configure and maintain computer software, hardware or peripheral equipment from 2/07
– 11/08.
 Other duties are the same to that of Information Technology Assistant’s listed below
4/05 – 2/07: Information Technology Assistant
Duties:
This is a technical support position which installs and maintains computer networks (Desktops and Laptops),
ancillary equipment (i.e. printers, personal data assistants, etc.), Hardware, Software, and Windows XP Operating
System. Duties include but are not limited to the following:
Systems Management/Administration:
 Utilize Systems Management Server (SMS) to capture, record, maintain and report information pertaining to
computer system components (HW & SW), run updates, install applications (Windows 2000, XP, MS Office
2003, 2007, etc.), as well as taking remote control of systems in remote locations (home, hotels, offices).
Server and Storage Management:

2.  Assist in resolving server connection problems.
 Assist in resolving print server problems.
 Assist in data backups using tapes.

3. Vicente Farias
Network Support and Network Cabling:
 Assist in diagnosing, implementing and supporting the LAN in a TCP/IP environment.
 Assist in diagnosing and supporting computer network problems.
 Assist in network backup and recovery procedures.
 Install, configure, and upgrade communications networks.
 Troubleshoot systems problems and provide technical assistance to repair communications problems.
 Installs and configures WWAN (Wireless Wide Area Network) as well as Wi-Fi.
 Test network cables’ continuity and transmission (between data jack and patch panel), using testers
such as Siemon’s STM-8 and FLUKE’s 610 LAN CableMapper.
Help Desk:
 Provide first-line diagnosing/trouble-shooting of computer problems relating to one or more of the
following: operating systems, software packages, database connectivity, basic hardware issues,
network issues, security and password problems.
 Arrange for repair of computer software, hardware, or peripheral equipment.
 Refer questions and problems involving computer software (including business application software),
hardware, connectivity, or peripheral equipment that cannot be resolved to higher level IT staff or to
the appropriate specialist.
 Conduct follow-up checks to ensure that problems are resolved to customer's satisfaction.
 Diagnose and resolve problems in response to customer reported incidents.
 Research, evaluate and provide feedback on problematic trends and patterns in customer support
requirements.
 Rollout, configure and install printers in a TCP/IP network environment.
 Diagnose and troubleshoot printers problems and refer problems that cannot be resolved to the
appropriate vendor.
 Diagnose computer software, hardware or peripheral equipment.
 Repair computer software, hardware or peripheral equipment.
 Install, configure and maintain computer software (Windows 2000, XP, MS. Office 2003, 2007, Lotus
Notes, etc.), hardware or peripheral equipment.
 Assist in preventive maintenance schedules.
 Test and evaluate new computer software, hardware or peripheral equipment.
 Load images on laptops and desktops using rapid deployment software such as Symantec Ghost 8.0.
 Rollout desktops and laptops to users.
 Utilize Microsoft User State Migration Tools (USMT) to migrate users’ settings/profiles to new
systems during rollout.
General Security Management:
 Assist in configuring, deploying and supporting encryption software products on our laptops to provide
a mechanism to systematically encode and decode data so that an unauthorized party cannot decipher
it, such as PointSec Harddrive Encryption and PointSec Media Encryption.
 Assist in deploying and supporting antivirus software products that scan, detect, and correct viruses,
and malicious mobile code at the desktop and laptops in the network such as McAfee – VirusScan
Enterprise + Anti-Spyware Module 8.0.0.
Assist in configuring, deploying, and supporting intrusion detection products on our laptops that
monitor network traffic through observation of actions, security logs or audit data, to detect, identify,
and isolate attempts to make inappropriate or unauthorized access to systems resources such as
AirDefense.
 Assist in configuring, deploying and supporting virtual-private networks (VPN) Cisco VPN.
 Assist in configuring, deploying and supporting Security Token.
Education
11/30/09-12/2/09
• Fundamentals of Windows Server 2008 Active Directory (20 hours of Hands-on-Training) – New
Horizons, New York, New York.
11/06 – 2/07
• Network+ and A+ Hands-on-training (60 hrs.) - GT Solutions, Inc. – New York, New York.
9/04 – 3/05
• Professional Certificate in Harmony and Ear Training - Berklee College of Music. Boston, MA.
6/1999
• Associate in Applied Science – Computer Applications and Programming and Systems – Bronx
Community College. Bronx, New York.
1/89 – 6/89

4. Vicente Farias
• SCS Business and Technical Institute: Certificate and Achievement Award for the completion of a
course study: Computer Entry Operator