SlideShare a Scribd company logo
 Secrets of Social Media Success
 What platform is right for you?
 Facebook
 Twitter
Your Questions
 A new Dimension to
◦ Marketing
◦ Customer Service
◦ Communication
◦ Networking
 A new Customer
◦ Connected
◦ Informed
◦ Greater Reach
• The Different Faces of Facebook
• Using Facebook as a Page
• Creating Effective Updates
Profile Page Group
For Friends and
Family
For public
promotion
For Collaboration
Flexible privacy
settings
Public, indexed by
Google
Can be open or
“secret”
By invitation only Users “Like” =
subscribe
Add users to a
group or
Ask to join
Everything that
“Happens” is an
“Edge”
Relationship
User-Edge
Facebook
generated
Values
Time Decay
www.whatisedgerank.com
 Cover Image
 Apps
◦ Photo
◦ Custom
◦ More
 Timeline
◦ Highlights
 Post
 Photo / Video
 Event
 Milestone
 Question
 Whenever possible
include an image
 Post every day
 Avoid posting more
than twice a day
 Check Insights for
most effective
times
 Think “interaction”
 Think “sharing”
Set up your
Twitter
account
What’s the
#hashtag?
Let’s go
Event / Organization
 Unified voice
 Only need to
follow account
 Building a
following
 How large is the
network?
 Will you maintain
it between events?
Your own account
 Using existing
network
 If you talk about
the topic more
often you will have
your interest
group already
 Crucial to use the
#hashtag
•Make sure you have
a clear custom image
1
•Make sure you have
a bio
2
•Turn off sharing to
other networks!
3
@yourname
◦ Short
◦ Unique
◦ Try to stay away from Numbers and _
◦ Branding
◦ Easy to type
◦ Easy to remember
 Avatar
◦ Image size 81 x 81 pixel
◦ Clear head shot
◦ Square Logo
◦ Branding
◦ No .gif wiggly pictures
◦ No dogs, kids, trees……
Many people remember you by your Avatar rather
than your name!
Don’t change too often!
 Focus on
conversations
 @mentions are like
email addresses
 Listen and learn
 Share (RT)
 Build relationships
 Pictures
 Results
 Stories
 Impressions
 Spectators
 Weather…..
 Include @mentions if you can
◦ (google: name, last name twitter)
 @mention Sponsors especially if you see their
logo
 @mention spectators that are tweeting to
encourage them to use the #hashtag
 Hashtags create
links to pull a topic
together
 Users can save and
follow a #hashtag
stream
 Only messages with
the correct
#hashtag appear in
the stream
 Analytics available
 Link Facebook and
Twitter
 Auto – DM!
 Only tweet once
 Tweet only a link
 Send out the same
message and link to
many
 Use #hashtag
 @mention
 Pictures are great!
 Don’t forget sponsors and spectators
Have FUN!
My Presentation to the Okanagan Boys and Girls Club

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My Presentation to the Okanagan Boys and Girls Club

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  • 2.  Secrets of Social Media Success  What platform is right for you?  Facebook  Twitter Your Questions
  • 3.  A new Dimension to ◦ Marketing ◦ Customer Service ◦ Communication ◦ Networking  A new Customer ◦ Connected ◦ Informed ◦ Greater Reach
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  • 10. • The Different Faces of Facebook • Using Facebook as a Page • Creating Effective Updates
  • 11. Profile Page Group For Friends and Family For public promotion For Collaboration Flexible privacy settings Public, indexed by Google Can be open or “secret” By invitation only Users “Like” = subscribe Add users to a group or Ask to join
  • 12.
  • 13. Everything that “Happens” is an “Edge” Relationship User-Edge Facebook generated Values Time Decay www.whatisedgerank.com
  • 14.  Cover Image  Apps ◦ Photo ◦ Custom ◦ More  Timeline ◦ Highlights
  • 15.
  • 16.  Post  Photo / Video  Event  Milestone  Question  Whenever possible include an image  Post every day  Avoid posting more than twice a day  Check Insights for most effective times  Think “interaction”  Think “sharing”
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  • 25. Event / Organization  Unified voice  Only need to follow account  Building a following  How large is the network?  Will you maintain it between events? Your own account  Using existing network  If you talk about the topic more often you will have your interest group already  Crucial to use the #hashtag
  • 26. •Make sure you have a clear custom image 1 •Make sure you have a bio 2 •Turn off sharing to other networks! 3
  • 27. @yourname ◦ Short ◦ Unique ◦ Try to stay away from Numbers and _ ◦ Branding ◦ Easy to type ◦ Easy to remember
  • 28.  Avatar ◦ Image size 81 x 81 pixel ◦ Clear head shot ◦ Square Logo ◦ Branding ◦ No .gif wiggly pictures ◦ No dogs, kids, trees…… Many people remember you by your Avatar rather than your name! Don’t change too often!
  • 29.  Focus on conversations  @mentions are like email addresses  Listen and learn  Share (RT)  Build relationships
  • 30.  Pictures  Results  Stories  Impressions  Spectators  Weather…..
  • 31.  Include @mentions if you can ◦ (google: name, last name twitter)  @mention Sponsors especially if you see their logo  @mention spectators that are tweeting to encourage them to use the #hashtag
  • 32.  Hashtags create links to pull a topic together  Users can save and follow a #hashtag stream  Only messages with the correct #hashtag appear in the stream  Analytics available
  • 33.  Link Facebook and Twitter  Auto – DM!  Only tweet once  Tweet only a link  Send out the same message and link to many
  • 34.  Use #hashtag  @mention  Pictures are great!  Don’t forget sponsors and spectators Have FUN!

Editor's Notes

  1. My Name is Frithjof Petscheleit and I am almost everything at Tweet4Ok Social Media Services in KelownaI focus my business on education. I am first and foremost a business consultant coaching my clients to use Social Media tools to build meaningful relationships with their audience.As a coach I walk the talk and integrate Social Media into my life and my business
  2. Just like in the other real life it doesn’t matter where the conversation takes place. The tools and means are secondary. The quality of the conversation and is the key.It is irrelevant if I like Twitter, Facebook, Email or telephone if I want to reach my audience I have to go where it is
  3. This is another option for an Overview slides using transitions.
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  5. This is another option for an Overview slide.
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