Kathy Ahrens has over 20 years of experience in customer service, administrative, and billing roles. She has strong skills in accounts receivable, collections, data entry, and using Microsoft office programs. Her current role is as a Sales Specialist at Macy's, where she assists customers and meets sales goals.

1. KATHY AHRENS (KEINATH)
Phone: (480) 452-5317 Email: kahrens0817@hotmail.com
SUMMARY
A varied career in many industries with skills in customer service, accounts receivable and various
administrative and clerical functions.
KEY STRENGTHS
 Microsoft Programs People Focused Listening Skills Troubleshooting
 Meets Deadlines Multi-Tasking
PROFESSIONAL EXPERIENCE
Macy’s Department Store
2010-present
Sales Specialist (Dresses/Suits) (Homestore)
 Assist phone and instore customers in locating items to purchases
 Meet daily sales goals
 Keep department organized
 pen Loyalty Accounts
 Return clothing to sales floor and other departments
 Keep fitting rooms clean
 Apply Loyalty payments to customers accounts
 Open/Close registers
American Income Life Insurance 2010-2010
 Provide life insurance to union members and families
Konica Minolta Business Services 2007-2010
Leasing Coordinator
 Process and update necessary paperwork for funding packets
 Designate leasing company payments for Accounts Receivable
 Resolve billing issues for customers
 Assist sales department with various requests
 Other administrative duties
United Health Care, Phoenix, AZ
2003 – 2007
Accounts Receivable Specialist
 Maintain billing for 800-900 groups with approximately $1M in monthly revenue
 Reconcile discrepancies between paid and billed amounts
 Interact with groups via telephone, mail and email to collect outstanding balances
 Provide notes regarding group status and issues needing to be resolved
Chamness Relocation Services, Chandler, AZ 2001 – 2003
Billing/Collections
 Maintained billing for companies using temporary housing services
 Collected outstanding customer balances using a variety of methods
 Provided customer service by answering customer questions and resolving billing issues
Oakwood Corporate Housing, Phoenix, AZ 1997-2001
Billing/Collections

2.  Maintained billing for companies using temporary housing services
 Collected outstanding customer balances using a variety of methods
 Provided customer service by answering customer questions and resolving billing issues
Arizona Imaging Systems, Phoenix, AZ 1996-1997
Billing/Collections
 Ordered microfilm supplies for company and outside customers
 Collected outstanding balances using a variety of methods
 Provided customer service by answering customer questions and resolving billing issues
 Collected payroll data for outside service for employees and sales
EDUCATION
Bachelor of Science – Major: Office Administration
Ferris State University, Big Rapids, MI