Crystal Williams has over 30 years of experience in customer service, accounting, and healthcare administration. She has held various roles in customer service, medical records, billing and claims processing. Her most recent positions include working as an emergency dispatcher and site coordinator conducting phlebotomy and records keeping. She has extensive experience with Microsoft Office, medical software, and handling Medicaid/Medicare claims. Williams has an associate's degree in business administration and is certified in HIPAA, paralegal studies, and ICD-10 medical coding.

1. CRYSTAL WILLIAMS
Sarasota, FL 34243
813-317-6283
crystal.williams7@yahoo.com
Ability Summary
• Exceptional Customer Service and Customer Relations skills
• Leadership Qualities/ Direct or conduct recruitment, hiring, and training of personnel
• Telecommunications, sales including filing/data entry/Medicaid/Medicare
• Accounts Payable, Accounts Receivable/Management Training/Claims Processing/ICD 10 Certification
• Proficient with Microsoft Word, Excel, PowerPoint, Access and Outlook
• Communication Skills, Flexible, Attention to Detail, Hard Working, Self Starter, Team Player
Employment History
Emergency Nautical Dispatcher
Compass Marine Services
11/2015-Present
Sarasota, FL
• On Water Towing Dispatching for Progressive Sign & Glide
• Answering telephones
• Solving billing questions
• Provide exceptional customer service skills
Site Coordinator
Companion Dx Labs/Healthcare Personnel LLC
01/2015-10/2015
Sun City Center, FL
• Phlebotomy (DNA Swabbing)
• Detailed Records Keeping-CDx Lab/UPGRADE/APRIMA systems
• EOB's/Claims Handling-providing explanations and verifying eligibility
• Provide exceptional customer service skills using APRIMA PRM
Customer Service Accounts Rep
11/14-11/14 CareCentrix (Contracted)
Tampa, FL
• Outbound/Inbound contact with clients via telephonic communication
• Listen to client concerns and provide solutions with Medicaid/Medicare
• Make independent decisions using solid judgment using program tools provided
• Problem solving with enrollment and client benefits/claims
Customer Care Rep
04/2014-09/2014 EQ Health Solutions (Contracted)
Tampa, FL
• Listen to client concerns and provide solutions with Medicaid/Medicare
• Make independent decisions using solid judgment using program tools provided
• Outbound/Inbound contact with clients via telephonic communication
• Problem solving with enrollment and client benefits/claims
Customer Care Service Rep
01/2014-03/2014 Health Plan Services, Inc. (Contracted)
Tampa, FL
• Communicate clearly/positively while multi-tasking in a fast paced environment utilizing multiple tools at once
(headset/phone, computer screens, mouse)
• Make some independent decisions using solid judgment using program tools provided
• Listen to client concerns and provide solutions to billing inquires
• Make independent decisions using solid judgment using program tools provided
Property Management Accountant
01/2013-02/2013 Lane, Witherspoon, & Carswell Property Mgmnt (Contracted)
Tampa, FL
• Prepare, examine, or analyze accounting records, financial statements or other financial reports
• Develop, implement, modify, and document recordkeeping and accounting systems

2. • Compute taxes owed/prepare tax returns/ensuring compliance with payment/reporting
Q/I Gap Coordinator
12/2012-01/2013 WellCare (Contracted)
Tampa, FL
• Scheduling medical end of year appointments with Medicaid/Medicare
• Outbound/Inbound contact with clients via telephonic communication
• Usage of all available outlets for contacting and updating client information/ medical terminology/applications/
MS Outlook/Word/Xcelys
Member Engagement Specialist
10/2012-12/2012 WellCare (Contracted)
Tampa, FL
• Enter data, such as demographic characteristic, history and extent of disease, diagnostic procedures, or treatment
into computer using Xcelys.
• Problem solving with enrollment and client benefits with Medicaid/Medicare.
• Protect the security of medical records to ensure confidentiality is maintained.
Customer Service Representative-Tracking UPS
04/2009-06/2010 APAC, Inc.
Tampa, FL
• Confer with customers by telephone to provide information about products or services, take or enter order, cancel
accounts, or obtain details of complaints.
• Resolve customer service or billing complaints by performing activities such as exchanging merchandise,
refunding money, or recording details.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as
well as actions taken.
• Direct or conduct recruitment, hiring, and training of personnel.
Front Office Manager
12/2004/-03/2009 Cotinuum Behavioral Health
Tampa, FL
• Operate office equipment, such as voicemail messaging systems, and use word processing, spreadsheets or other
software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
• Complete insurance/other claim forms or Medicaid/Medicare.
• Direct or conduct recruitment, hiring, and training of personnel.
Education and Training
06/1998 United College of Tampa 2yr Business Administration Degree
06/1983 Chamberlain High School High School Diploma
Additional Information
CSR 1.0 Experience HIPPA Certified 2015
30yrs plus Customer Service Field Certified Paralegal/Executive Secretary
Front Office Personnel Trained Accountant
Retail Sales/Promotion Experience Office Equipment Proficient
Typing/Data Entry Proficient Leadership Experience
MedMgr/Xcelys/EMMA/APRIMA PRM Exp SkyLine/Yardi Experience
Medicaid/Medicare Experience Former Business Owner (Retail)
Phlebotomy (DNA Testing-Swabbing) Testing/Certification for ICD 10 (02/20/2016)