Michael R. Young has over 35 years of experience in employee benefits and insurance. He is currently a Senior Vice President at PK Financial Group, where he is responsible for planning, implementing, and managing the employee benefits practice. Prior to this role, he held several director and manager level positions at other insurance companies, where he oversaw sales teams, developed client strategies, and managed accounts with over $150 million in annual premiums. He has extensive expertise in areas like people management, sales, consulting, and negotiating insurance contracts.

1. Michael R. Young
1 Country Gates Drive ● Wilmington, Delaware 19810 ● 302-824-6039 ● mike@pkfinancialgrp.com
Career Summary
Senior Sales and Account Management Team Leader with 35 years of experience in the Employee
Benefits profession. Develops, manages andintegrates customer-centric strategies, experiences and
capabilities to obtain plannedandprofitable results. Extensive experience leading, communicating
and managing change across large matrixes of organizations. Demonstratedability to motivate and
leadstaff in a demanding customer focusedenvironment. A dedicatedandresults orientedteam
leader. Proven areas of expertise utilizedto transform corporate vision into profitable reality include:
People Development/Recruitment Sales and Consulting
Project Management/Forecasting Budgetary Planning
Risk Management Performance Metrics
Employee Benefits Analysis Contract Negotiations
Professional Experience
PK Financial Group, LLC, Havertown PA January 2010 to Present
Sr. Vice President, Benefits Consulting
Responsible for planning, implementation development, staffing and management of the Employee Benefit
practice of the PK Financial Group .Directly responsible for Health and Welfare Fund account sales and
retention, management of commercial client sales, retention and practice employee management.
Responsibilities also include financial reporting, establishing schedules and sales goals, senior consulting
leadership and client presentations .Develop and execute project plan designs for customer service
support. Partnered across business groups to build a discipline business practice review process.
Evaluated current proposed product features and customer decisions to ensure delivery within
established service standards. Driver in improving efficiencies by successfully separating functions from
direct sales team and customer service support.
West Insurance Group, Philadelphia, PA January 2008 to August 2009
Director of Employee Benefits
Managed Benefit Group practice for West Benefits Consulting Group. Responsibilities included, sales,
planning, leadership, and strategy activities as well as managing staff and carrier relationships and all
sales activities. Directly responsible for all Health and Welfare Fund sales and retention. Directly
managed major corporate accounts under West Benefit Group which consist of maintaining over 150
million dollars in annual premium. Developed and implemented customized events and marketing
strategies to maximize response rates and activation of employee behavior. Effectively managed group
budget and controlled work processes to maximize capacities and competitive pricing as well as
researched and negotiated contracts with potential vendors. Researched and conducted cost benefits
analysis for capital investment.
Independence Blue Cross, Philadelphia, PA 1980 to 2008
Manager of Sales,Health & Welfare/Labor Affairs 1992 to 2008
Managed staff of 20 professional employees which included Sales Representatives and Associate Account
Managers of the Health and Welfare Labor/Affairs Division. Responsible for management of staff
assigned to the retention activities of Independence Blue Cross Labor accounts. My duties included
effectively applying sound management principles, encouraging aggressive sales activities, developing
sensible and realistic sales goals and accurately assessing the effectiveness of our sales efforts. I provided
senior management with accurate information concerning the strengths and weakness of our sales
strategies and planning used to achieve a high level of success from our staff efforts. Continued to build
partnership with call center teams to ensure customer calls were handled timely as well as working with
billing department to ensure invoices were sent timely for customer review and payment.

2. Independence Blue Cross (cont'd)
Manager of Labor Affairs 1990 to 1992
Responsible for development, planning, organization and consulting activities associated with new
business and retention efforts within Independence Blue Cross Non-Trust Labor accounts.
Responsibilities included the development of effective strategies to obtain and retain non-trust funds
accounts, to effectively develop organizational capabilities and the integration of the objectives to develop
consultative methods in the market. Additional duties consisted of assisting all sales associates in
activities with Labor Unions where employee benefits were offered. In addition worked very closely with
marketing team to ensure information was readily available for open enrollment and worked with call
center teams to ensure Labor Union Employees could call one number to get assistance with benefit
questions and establish service standards and share metrics with senior management and other key
partners.
Senior Account Executive 1982 to 1990
Responsible for sales and retention of Health and Welfare Fund Accounts primarily in the five (5) county
Philadelphia areas. Also responsible for retention activities to retain national (BCBSA) Health and Welfare
accounts. Accounts included Taft Hartley, VEBA and Multi employer Trusts. Responsible for managing all
aspects of maintaining the health and welfare accounts contractual relationship with Independence
BlueCross.
Account Executive 1980 to 1982
Assignment consisted of sales and retention of small employer groups. Duties included solicitation,
development and closing of new business opportunities. Retention efforts involved the maintaining,
servicing and continuous growth of client within a book of business with 1,000 group accounts.
Phoenix Mutual Life Insurance Company, Philadelphia PA 1978 to 1980
Insurance Agent/Broker
Assignment was to produce sales of Life, Health and Investment products/services. Activities involved
solicitation, consultation and retention of a profitable customer base of individuals and groups.
Education
Bachelors of Science, Business Administration,
Lincoln University, Lincoln University, PA
Activities
Life andHealth Insurance Licenses, Pennsylvania, NewJersey andDelaware
Former President, William Penn School District Board of Directors, Lansdowne, Pa.
Former President, Boardof Directors World Communication Charter School of Philadelphia, Pa.
Vice President, Boardof Directors New Media Charter School of Philadelphia, Pa.
Reference furnished upon request