1. STEVEN HOLLINGSWORTH
Pembroke Pines, FL 33024 954.326.0264 shollingsworth97@gmail.com
LEADERSHIP PROFILE
Results-driven Senior-level Business and Operations Management Professional with diverse experience in competitive
industries and record of achievement in leading companies to unprecedented growth. Proven excellence in driving Infrastructure
Development, Client Service Delivery, Tactical Growth Programs, Revenue Assurance and Process Improvement Initiatives with
strong financial capabilities. An entrepreneur and innovator with broad leadership expertise within startup, rapid growth situations
and turnaround challenges with underperforming locations. Other strengths encompass:
 Operational Management/Administration  Financial Results/Budget Accountability  Quality Assurance/Safety
 Labor and Expense Management  Organizational Development  Strategic Partnership Building
 Change Management/Transition Services  Operations/Program Implementation  Staff Management/Development
 Critical Resource Management  Process Improvement/Best Practices  Customer and Vendor Relations
Exceptional staff manager, developer and mentor with a pragmatic approach who leads individuals and teams to produce
optimum results in pursuit of organizational goals. Consistently maximize business opportunities, raise productivity while
reducing/eliminating waste, and achieve company financial and strategic objectives. Proven record of taking on new challenges,
maximizing profitability and increasing client satisfaction bearing full P&L accountability. Conversational Spanish and German.
PROFESSIONAL EXPERIENCE
Towne Park 02/2000 - present
A premier provider of hospitality and parking solutions serving more than 530 hotels, hospitals and other hospitality locations across the nation with
9,000 employees serving millions of guests. Recipient of numerous awards including a six-time honoree of Inc. Magazine’s Inc. 500|5000 List.
 General Manager/Sr. Account Manager (09/08-present)
Promoted to directly oversee key accounts/locations responsible for all aspects of account performance for financial, guest
satisfaction, and client satisfaction objectives. Areas of accountability encompass 24/7 operations, client relations and customer
service delivery, purchasing, licensing, permitting, maintenance, safety, and quality assurance. Formulate forecasts, departmental
budgets, and client budgets bearing full P&L accountability. Hire, train, schedule and manage a staff of 55 including conducting
performance reviews and evaluations, and succession planning. Manage annual top line revenues in excess of $1M.
 Worked at locations including The Hilton Fort Lauderdale Airport/Blackstone (398 rooms); The W, Fort Lauderdale/Starwood
(825 rooms) and the Doubletree Gallery I, Fort Lauderdale.
 Utilize a top-line sales and operations management approach to rapidly achieve and exceed profitability goals.
 Provide leadership, coaching and management to teams to achieve business objectives with a focus on continual process improvement
and ensuring a customer-focused organization.
 Hired and assembled a strong team of loyal employees and instilled a customer-focused culture among staff members to ensure
the highest levels of customer service delivery in the industry.
 Inspire extraordinary results by engaging staff and shaping culture to support a high performance environment and share best practices.
 Promoted corporate profitability through the aggressive negotiation of vendor pricing and terms.
Select Accomplishments
 Increased top-line revenues from $150k to over $800k per year from 2011 through 2014.
 Implemented Franklin Covey’s 40X and increased W Hotel overall service score (GEI) over 8 points in Q4 2013.
 Selected to oversee and manage the closing of the operations at Hilton Hotel Fort Lauderdale Airport. Converted operations to
all-valet for Q1 2014. Hired 15 additional associates for the transition. Placed 28 of 33 associates at different locations
throughout the district before the April closing.
 Recipient of District MVP, 2010.
 Assistant Account Manager/Contract Manager (11/01-09/08)
Promoted to assist with managing key accounts/locations including all aspects of account performance for financial, guest
satisfaction, and client satisfaction objectives. Managed a staff of 25-45 and annual revenues of up to $1M. Directly reported to the
Account Manager, as well as the District Manager and Regional Vice President.
 Generated in excess of $8k-$10k gross operating profit for the parking services department. (Cont. P2)

2. Résumé of Steven Hollingsworth  954.326.0264  shollingsworth97@gmail.com  Page Two
PROFESSIONAL EXPERIENCE - (CONTINUED)
Towne Park - (continued)
 Worked at locations including The Wyndham, Miami Airport (now the Sheraton) and the 20th
Street Garage servicing the Shore
Club Hotel and the Setai, Miami Beach.
 Maximized revenues and minimized expenses to ensure significant profitability.
 Ensured the delivery of world-class service for hotel guests.
 Mitigated OT and drove productivity forecast models.
 Gained a monthly rating of 10 from the Hilton Fort Lauderdale Airport General Manager for the last month of the operation.
 Coordinated staff hiring, retention and management training programs, resulting in reducing operating costs by 12%. Saved
payroll by personally working extra shifts.
 Maintained high morale with team, as well as an outstanding relationship with the client. Retained 90% of staff for 3 or more
years with extremely low turnover of 38% versus industry average of 60%+.
 Provided staff with the leadership and training support, as well as, advancement opportunities consistent with their career goals,
abilities and accomplishments.
 Guest Service Coordinator/Shift Supervisor (02/00-11/01)
Started in an entry-level position and promoted to Shift Supervisor overseeing a staff of 4-10.
 Work at locations including Mandarin Oriental, Miami Beach; Lowes Hotel, Miami Beach; and Doubletree Hotel, Fort Lauderdale.
 Conducted cross-training to enhance staff performance. Substantially lowered employee turnover while elevating morale.
 Promoted excellence by ensuring staff provided superior and optimal service to each customer.
 Assessed opportunities for improvement to drive cost savings, and efficiency within the organization.
EDUCATION
Bachelor of Arts Degree in Liberal Arts
Florida State University, Tallahassee, FL
The 4 Disciplines of Execution™: Manager Certification®, Franklin Covey
COMMUNITY INVOLVEMENT
March for Babies Annual Walk, March of Dimes
COMPUTER SKILLS
Microsoft Office (Word, Excel, PowerPoint and Outlook)