In this case study, Morses Club, the largest independent home credit provider in the UK, shares how they use NetDimensions Learning for training and NetDimensions Performance to manage their performance reviews:

1. Shopacheck had been managing regulatory training using
NetDimensions Learning as their Learning Management System
(LMS) for eight years before the merger. Morses Club, decided
to implement NetDimensions Learning across the entire newly-
combined organisation.
Meeting strict FCA compliance requirements
Morses Club is regulated by the Financial Conduct Authority
(FCA), which regulates financial firms providing services to
consumers in the UK. This means that all employees and agents
have to be fully compliant and up-to-date with the latest legal
and regulatory requirements.
Morses Club uses NetDimensions Learning for all regulatory
training, covering topics such as the Data Protection Act and
the Consumer Credit Act. This means that Morses Club is able
to demonstrate to the FCA that employees and agents are fully
trained and regularly being assessed for their competency.
Morses Club has an annual training cycle, which all staff and
agents need to complete. Course completion is tracked at the
end of each month. Morses Club has submitted the content of
their training programmes and details on the type of training to
the FCA. In addition, the company produces monthly reports to
monitor the course completion and to make sure all staff and
agents have passed the required tests. This whole process is
being managed using NetDimensions Learning.
“While the LMS was mainly introduced for regulatory training,
we’ve expanded our use of the solution. We use it now for
new employees, starting from their induction paperwork before
they even join the company. Once they are onboard, we give
them full access to the system and launch a programme for
their induction training. This allows us to track new employees’
progress, from the time they launch their induction modules
until they’ve completed their probation review. We accomplish
all of this using NetDimensions Talent Suite,” explained Steve
Wright, Head of Learning and Development at Morses Club.
Training for the dispersed workforce
Morses Club has a dispersed workforce which is spread all over
the country. The ability to access training from any PC, tablet, or
phone allows a greater level of flexibility.
The company is about to provide Samsung Galaxy tablets to their
agents and staff. Shortly, all 2500 agents will be able to access
the NetDimensions Talent Suite remotely, and take their training
on tablets or via smartphones, using the NetDimensions Talent
Slate app. from anywhere in the country, any time of the day.
Integrated Learning and Performance Management
Morses Club also uses NetDimensions Performance to manage
performance reviews for 600 employees. Before the company
implemented NetDimensions Performance, all reviews were
paper-based, which was very time-consuming and difficult to
manage.
Following the merger with Shopacheck on 1 March 2015,
Morses Club has become the largest independent home
credit provider in the UK. With a strong heritage of over
150 years, Morses Club has almost 100 local branches
with c.600 employees and c.2500 agents. This extensive
branch and agent network enables the company to
provide cash loans to the majority of the UK market.
Customer Success Story
Morses Club – managing employee
performance and regulatory compliance

2. www.NetDimensions.com • Sales@NetDimensions.com
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referenced herein belong to their respective owners.
Morses Club
Managing employee performance and regulatory compliance
“We assess individuals based on their own job profile and
competencies for their particular role. We set the training
that they need to complete, as well as an overall score. We
also define an individual’s training needs based on reports
on their performance and competency levels. The reports on
performance levels allow us to assess any performance issues,
and give us critical data to aid in succession planning,”
explained Wright.
The performance reviews at Morses Club are based on the
conversations between an individual and their line manager,
and look at their role profile and their competency for that role.
The results and the following training needs are then recorded
in the system. The end-user has a very smooth experience, as
the NetDimensions Talent Suite solution is branded for Morses
Club and the integration between Learning and Performance
Management processes is seamless.
The flexibility of NetDimensions solutions
Now that Morses Club uses the NetDimensions Secure SaaS
solution, the software upgrades are very quick and easy.
Previously the company was hosting the system on premise. Now
Morses Club gets the latest product updates automatically on a
regular basis.
“I would certainly recommend NetDimensions. NetDimensions
Talent Suite is ideal for proving that mandatory training has been
completed and everyone has been assessed for the competencies
for their specific job roles. In addition the system allows a lot of
flexibility to meet the company’s needs. Without NetDimensions,
it would involve too much paperwork,” concluded Wright.
“ I would certainly recommend
NetDimensions. NetDimensionsTalent
Suite is ideal for proving that
mandatory training has been
completed and everyone has been
assessed for the competencies for
their specific job roles.”
Steve Wright, Head of Learning
and Development at
Morses Club.