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Compliance Webinar: The Devil is in the Details

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For many organizations, compliance training is seen as a necessary evil – a type of medicine to be taken. This perception can cause companies to overlook many of the details that go into the delivery of effective compliance training. And ineffective training can result in audits, fines, accidents, or worse.

Challenges also arise if there is not a consensus as to who owns compliance. Is it a training function or an HR function? How are Legal and Quality involved? Answers may vary greatly by industry as well as the unique compliance challenges an organization faces.

In this webinar, David Wentworth, Principal Learning Analyst with Brandon Hall Group and Michelle Sullivan, Senior Marketing Director at NetDimensions, look at some of the compliance pitfalls that companies face and how to avoid them.
The session highlighted Brandon Hall Group’s most recent Compliance Survey, identifying global trends, challenges and strategies. They discussed:
• The difference between strategic and transactional compliance
• The impact of compliance on the business
• Cross-functional compliance
• Common compliance challenges
• Examples of how companies address challenges

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Compliance Webinar: The Devil is in the Details

  1. 1. Compliance: The Devil is in the Details David Wentworth Principal Learning Analyst, Brandon Hall Group Michelle Sullivan Marketing Director NetDimensions Sponsored By:
  2. 2. Thank You To Our Sponsor! © Brandon Hall Group 2017 2
  3. 3. © Brandon Hall Group 2017 3 FOUNDED IN 1993 Community of 300,000+ 10,000 Global Clients Leading Independent HCM Research & Analyst Firm Publishing 2+ Pieces of Research Each Day Sample of Our Clients HCM Research and Advisory Firm
  4. 4. How We Help You © Brandon Hall Group 2017 4 MEMBERSHIP STRATEGIC CONSULTING EXCELLENCE AWARDS PROFESSIONAL DEVELOPMENT Learning & Development Talent Management Leadership Development Talent Acquisition Workforce Management
  5. 5. Open Surveys © Brandon Hall Group 2017 5 Visit www.brandonhall.com click Open Surveys If you would like to join a panel of survey takers, please contact us at success@brandonhall.com • Learning Content 2017 • Compliance Training 2017 • Performance Management 2017 • HCM Technology Spending 2017
  6. 6. How To Ask Questions © Brandon Hall Group 2017 6 • Submit your questions or comments about the discussion to our presenters using the Questions tab on your control panel. • Presentation slides and giveaways can be found in the Handouts tab on your control panel. Access to the Recording & Slides will also be sent out after the webinar.
  7. 7. Agenda 7 Current compliance landscape Strategic vs transactional compliance Being prepared Takeaways/Q&A © Brandon Hall Group 2017
  8. 8. Current Compliance Landscape © Brandon Hall Group 2017 8
  9. 9. POLL QUESTION How important to your organization is compliance training? 1. Not at all 2. Slightly 3. Moderately 4. Very 5. Critically © Brandon Hall Group 2017 9
  10. 10. Compliance is a Big Deal 21.0% 15.8% 11.8% 11.4% 10.8% 6.3% 6.2% 5.6% 5.0% 2.9% 2.8% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Job specific technical skills Compliance (ethics, safety, policy, etc.) Leadership development Job specific soft skills Products and services knowledge Individual competency development High-potentials employees Performance support General business acumen Extended enterprise Other © Brandon Hall Group 2017 10
  11. 11. Compliance Costs Money 42.9% 16.7% 8.3% 7.1% 3.6% 6.0% 15.5% Cost per employee per year $0-$500 $501-$1000 $1001-$2000 $2001-$3000 $3001-$4000 $4001-$5000 More than $5000 © Brandon Hall Group 2017 11
  12. 12. Considerations • One of the biggest training areas • Gets arguable the least attention • Invest in content creation • Costs of doing it poorly • Fines • Lawsuits • Accidents • Slowdowns © Brandon Hall Group 2017 12
  13. 13. Compliance Takes Time © Brandon Hall Group 2017 13 13.6% 21.0% 14.8% 40.7% 9.9% Compliance training frequency Once a month Once a quarter Semi-annually Annually Ad-hoc
  14. 14. Compliance Takes Time © Brandon Hall Group 2017 14 0.0% 2.5% 9.9% 34.6% 53.1% 76 to 100 51 to 75 26 to 50 11 to 25 0 to 10 Compliance training hours 76 to 100 51 to 75 26 to 50 11 to 25 0 to 10
  15. 15. Considerations • Typically the first learning experience • Typically the most common learning experience • Hours often mandated © Brandon Hall Group 2017 15
  16. 16. Compliance Drivers 43% 57% Outside agency requirements Mandated by the organization © Brandon Hall Group 2017 16
  17. 17. Poll Question Where does compliance primarily reside within your organization? 1. Learning & Development 2. Legal 3. Operations 4. HR 5. Other
  18. 18. Managing Compliance © Brandon Hall Group 2017 18
  19. 19. Compliance Ownership 19.4% 9.7% 32.3% 30.6% 3.2% 4.8% Compliance officer Executive officer Learning HR Legal IT © Brandon Hall Group 2017 19
  20. 20. Compliance Systems 63% 22% 33% Learning management system Compliance management system Manually © Brandon Hall Group 2017 20
  21. 21. Compliance Systems 14.6% 19.5% 21.1% 25.2% 29.3% 31.7% 34.2% 35.8% 36.6% 43.1% 55.3% 65.0% 0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% Virtual Reality Augmented reality Games Podcasts Collaborative Simulations Coaching and Mentoring Independent study On the job Virtual classroom Video Classroom Use © Brandon Hall Group 2017 21
  22. 22. Compliance Systems 1.6% 2.4% 2.4% 0.0% 11.3% 16.1% 8.9% 3.2% 10.5% 24.2% 4.8% 14.5% 0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% Virtual Reality Augmented reality Games Podcasts Collaborative Simulations Coaching and Mentoring Independent study On the job Virtual classroom Video Classroom Effectiveness © Brandon Hall Group 2017 22
  23. 23. Compliance Systems 21.1% 24.3% 35.0% 28.5% 24.4% 48.8% 32.5% 33.3% 22.0% 43.9% 52.9% 35.0% 0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% Virtual Reality Augmented reality Games Podcasts Collaborative Simulations Coaching and Mentoring Independent study On the job Virtual classroom Video Classroom Future © Brandon Hall Group 2017 23
  24. 24. Compliance Systems 0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% Virtual Reality Augmented reality Games Podcasts Collaborative Simulations Coaching and Mentoring Independent study On the job Virtual classroom Video Classroom Use Effectiveness Future © Brandon Hall Group 2017 24
  25. 25. Strategic vs. Transactional © Brandon Hall Group 2017 25
  26. 26. Strategic vs. Transactional 1. Compliance training is critically important to many organizations and their ability to even function as a business. 2. Compliance training is boring and looked at like a necessary evil. © Brandon Hall Group 2017 26
  27. 27. Strategic vs. Transactional © Brandon Hall Group 2017 27 Strategic compliance • Driven by business • Defines an employer of choice • Improves engagement • Risk mitigation Transactional compliance • Driven by fines/punishment • Checking the boxes • No connection the business • Not seen as development
  28. 28. Is Your Compliance Reactive or Strategic? • Focused on remediation • Provided with limited resources • Minimal training is assigned • Afterthought on technology selections • At the forefront of business / tech decisions • Training programs are advanced • Analytics used to identify new/emerging risks © Brandon Hall Group 2017 28
  29. 29. Be Prepared © Brandon Hall Group 2017 29
  30. 30. External Audit Frequency 13.9% 12.3% 18.0% 4.9% 27.1% 23.8% Never Monthly Quarterly Semi-annually Annually Ad hoc © Brandon Hall Group 2017 30
  31. 31. Audit Preparedness 5.9% 54.6% 39.5% Not at all prepared Somewhat prepared Thoroughly prepared © Brandon Hall Group 2017 31
  32. 32. Overall Compliance Effectiveness 2.5% 63.6% 33.9% Not effective Somewhat effective Effective © Brandon Hall Group 2017 32
  33. 33. Are You Compliance Ready? • Are your electronic records updated in real time for proactive reporting? • Do you use competency-based compliance reporting to highlight compliance levels? • Can your report on specific departments, teams, and employees? • Is your LMS validated for FDA 21 CFR Part 11? © Brandon Hall Group 2017 33
  34. 34. Takeaways • Compliance covers a wide swath of strategic and operational needs in many types of businesses. • Compliance is typically the first learning experience. • Almost most obvious in regulated industries, many of the techniques related to compliance also apply to simple “business requirements” management in non- regulated industries. • Compliance should be influenced, if not driven, by the function(s) most impacted by it. • Automated management really does help in resource constrained or widely dispersed organizations! © Brandon Hall Group 2017 34
  35. 35. Questions?
  36. 36. Thank you for joining us today! If you have any additional questions, please email us at success@brandonhall.com.
  37. 37. Learn More About Us Products and services that we offer © Brandon Hall Group 2017 37
  38. 38. How We Help You © Brandon Hall Group 2017 38 MEMBERSHIP STRATEGIC CONSULTING EXCELLENCE AWARDS PROFESSIONAL DEVELOPMENT Learning & Development Talent Management Leadership Development Talent Acquisition Workforce Management
  39. 39. We Do This Through… Research and Analysis that Define New HCM Standards Success Stories from Global Organizations that Show those Standards in Action Professional Development that Assesses Current State and Enables Innovation Flexible Services to Design and Implement Transformative Solutions Recognition that Validates the Transformation © Brandon Hall Group 2017 39
  40. 40. Membership Offers Tailored Support RESEARCH ACCESS & EVENTS • Reports • Case Studies, Frameworks & Tools • DataNow® & TotalTech® • Webinars and Research Spotlights • Annual HCM Conference ADVISORY SUPPORT • Ask the Expert • 1 on 1 Consultations • Research Briefings • Benchmarking CLIENT SUCCESS PLAN • Your Priorities • Executive Sponsor • Client Associate • Monthly Meetings © Brandon Hall Group 2017 40 To learn more about becoming a member or to sign up for a free trial, please email us at success@brandonhall.com
  41. 41. Strategic Consulting Offers Expert Solution Development BENCHMARKING • Competitive/Comparative • Maturity Model • Custom Research STRATEGY • Business Case • Planning • Organization & Governance TECHNOLOGY SELECTION • Vendor Selection • Architecture Design • Systems Evaluation DEVELOPMENT & INTEGRATION • Program Design • Assessment • Survey • Process Integration © Brandon Hall Group 2017 41 To learn more about consulting, please email us at success@brandonhall.com
  42. 42. Why Brandon Hall Group © Brandon Hall Group 2017 42 1 2 3 4 5 We offer flexible, high-value memberships that offer everything you need at a cost you can afford. Our research is better – more targeted, easily digestible, focused on business results, predictive, prescriptive. Our solutions gets better results – research-driven, focused on the business, simple, targeted, flexible approach. Our case studies are unique for their diversity and focus on business results. Our professional development is practical, tailored to your needs, and equips you to take action.
  43. 43. Research Calendar 43 LEARNING AND DEVELOPMENT TALENT MANAGEMENT © Brandon Hall Group 2017
  44. 44. Research Calendar 44 TALENT ACQUISITION WORKFORCE MANAGEMENT/HR © Brandon Hall Group 2017
  45. 45. What Our Clients Have to Say Brandon Hall Group’s Excellence Awards allows you to take a deeper dive and evaluate the programs that you’ve created at a level that you might not have the opportunity to do… They have always been a cornerstone for me. - Katrina Williams, Director, Sales Capability CDW https://youtu.be/OgdA_tpM55U © Brandon Hall Group 2017 45
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  47. 47. HCMx Radio © Brandon Hall Group 2017 47 THE ONLY PODCAST IN THE HCM ARENA THAT WEAVES CURRENT MARKET RESEARCH, HR TECHNOLOGY AND INDUSTRY LEADERS INTO EACH EPISODE To catch up on the latest episodes, visit www.brandonhall.com/hcmxradio or subscribe on iTunes

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