Hillary Samplina is seeking a rewarding position that provides growth and career advancement. She has over 2-3 years of experience in high-volume collections work. Her skills include being bilingual in English and Spanish, excellent customer service and organization abilities, and experience with computers and office equipment. Most recently she worked as a Pre-30s Collection Agent for Westlake Financial, where her responsibilities included customer service, account monitoring and adjustments, and training new hires. She is also educated in screening, intake, and other areas related to client services from ICDC College.

1. Hillary Samplina
6251 Radford Avenue,North Hollywood, CA 91601 | 818-976-6553 | Hillary_s16@hotmail.com
OBJECTIVE
Obtain rewarding position withcompany that provides growthand career advancement
opportunities
SUMMARY OF QUALIFICATIONS
 Fluent in English and Spanish
 2-3 years high volume collections experience.
 Contributes to team effortby accomplishing related results as needed.
 Commitment to excellent customer service
 Excellent organization skills,
 Ability to interact and communicate effectively,throughemail, over the phone, and face-to-face
 Experience with computers and computer peripherals officeequipment
 Knowledge of modern officepracticesand procedures
 Knowledge of Billing and Collections procedures
EMPLOYMENT HISTORY
Pre-30s Collection Agent July 2012 to Present
WestlakeFinancial/WilshireConsumerCredit
Providecustomer service regarding college issues; resolve client discrepancies; responsible for
monitoring and maintaining assigned accounts; customer calls, account adjustments, and customer
reconciliations; accountable forreducing delinquency forassigned accounts; handles a high volume
of calls; enlist the effortsof management and other departments when necessary to accelerate the
collectionsprocess; reconciles customer disputes as they pertain to payment of outstanding
balances due, and provided training for new hires; certified in collectorcompliance training.
Coach August 2011 to July 2012
LA’sBest
Facilitated education, enrichment and recreation activities with groups of 20 children; provide
children with coaching and assistance with homework;planned workshops and sport activities;
Assist with special projects and events; attend staff development workshops.
EDUCATION
Burbank High School, Burbank CA
Received HighSchool Diploma inMay 2011
ICDC College, Van Nuys, CA
Completed units in screening; intake; orientation; assessment; treatment planning; case
management; crisis intervention; client education; referrals; reports and record-keeping