China Hawkins-Tyler has over 15 years of experience in human resources management, customer service, and network operations. She is proficient in Microsoft Office applications and seeks a human resources position that provides opportunities for professional growth. She has a Bachelor's degree in Network and Communications Management and an MBA with a focus on human resources management.

1. CHINA HAWKINS-TYLER
H: (972) 222-0453 | C: (214) 597-2857 | chinarusshe@hotmail.com
Career Focus
Human Resources Management position providing learning and growth opportunities for professionalswith exceptional
organizational,data management, problem solving,leadership and written/spoken communication skills.
Highlights of Qualifications
Microsoft Office Proficientin MS Word, Outlook, Lotus Notes,Excel,
Troubleshooting Access
Customer Support Experience in developing instructional material
Multitasking, Verbaland Written Communication Resourcefuland detail oriented; skilled problem-
Exceed all businessobjectives solver and multi-tasker
Project Management and Business Management
Training and development
Exceptional interpersonal skills
Innovative
Learnsquickly and thrives in the midst of change
Experience
Front Desk Agent/Night Audit Clerk 02/2014 to 06/2014
Springhill Suites/Marriott Dallas,Texas
Assisted in Training newhires.
Checked front office accounting recordsfor accuracyand,on a daily basis,summarizesand compiles information
for the hotel's financial records. Tracked room revenue, occupancy percentages,and other front office operating
statistics.
Summarizes results of operations for management.
Prepare of End of dayprocedure.
Run end of dayprocess in propertymanagement software (PMS).
Understood principlesof auditing, balancing, and closing outaccounts.
Understand and knows how to perform check-in and check-out procedures.
Responded promptly to all guest request.
Network Operations Center Analyst 01/2005 to 08/2011
Billmatrix Corporation/Fiserv Inc. Dallas,Texas
Opens,updates, maintains and closes trouble tickets in a timely manner.
Productivelymonitorsutilization of network infrastructure
Ability to write clear and concise status reports
Good interpersonal and communication skillsfor working with customer during stressful situations and
understands and followproject plans and daily checklist.
Ability to follow detailed instructionsrelated to software installation
Ability to worktogether to resolve system outages
Ability to followdocumented procedures during system failures
Multitasking several mission critical issues to resolution
Able to identifyand understand all Production servers and their function and ensure all file transfers and report
deliveries occur on schedule daily
Understand the settlement process and perform manualsettlementsasneeded Familiarity with a varietyof
network management tools and programs
Testing and deploying newclient/server applications in an enterprise environment.
Customer Service Representative 05/2004 to 08/2011
Fiserv (BillMatix) Corporation Dallas,Texas
Provide outstanding service to clients and customersthatexceed their expectation's

2. Problem solvesand responds to questions so that clientand customer loyaltyis ensured
Interface with other departments in order to improve the client/customer experience
Complete special assignments asnecessary
Provide technical troubleshooting using the Billmatrix's IVR/ Web
Payment System Investigate fraud with LawEnforcementOfficial and FinancialInstitutions
Handle returned paymentsand the releasing pending authorizations
Assist in management training process for newemployee
Demonstrate the highest level of telephone etiquette.
Instructor
Mary L. Rush Children's "College
Instructed a four-year old class for a total of 15 students.
Certified to instruct through certain number ofclass hourstaken each year.
Business Center Clerk/Cashier
The Adam's Mark Hotel
Provided customer service in the businesscenter with computer access and faxes.
Document receipts of all activity done in the BusinessCenter.
Corporate Receptionist
Rosewood Hotel & Resorts, Inc
Answered all incoming calls for the corporate office.
Set up mail deliveries to go to each propertyeach week.
Filed documents for the purchasing department and sales.
PBX Operator
The Mansion on Turtle Creek
Answered all incoming calls for the entire hotel.
Assisted the front desk with filing duties.
Education
Bachelors of Science: Network and Communications Management
DeVry University
PROJECTS
to implement an actual network for a grade.
MBA
Keller Graduate ofManagement
Coursework in Human Resource Management
Skills
Telecommunications, telephone etiquette, troubleshooting, written Communication
08/2002 to 05/2004
Dallas,Texas
04/2001 to 08/2002
Dallas,Texas
12/1998 to 10/2001
Dallas,Texas
12/1998 to 10/2001
Dallas,Texas
February 2005
Irving, TX, USA
2017
Mesquite, TX, USA
Taught basic phonics based on Bible curriculum and performed lesson plansand presented evaluations.
Senior Projectfor Network Communications Management (NCM) - This project consistsof contracting with a company
Business Management, interpersonal and communication,concise, account management,customer service, Customer
Support,faxes,filing, Financial, FTP, HTTP, IVR, lesson plans, management training, Access,mail, MicrosoftOffice,
Microsoft Windows, Multitasking, Project Management, projectplans, purchasing,sales,settlements,