The unstoppable coming
  of Social Usability



 Gianandrea Giacoma & Davide ‘Folletto’ Casali
unstoppable?!?
...ok, we have exaggerated, but...
Everything is social.
...even if you don’t think about it
...even if you don’t think about it
   ...even if you don’t want it
...even if you don’t think about it
   ...even if you don’t want it
    ...even if it doesn’t seem
The walkman
Designed to isolate oneself,
 used to connect people.
Word
          A personal tool
used to create text... to be shared.
The wall
        Designed to divide,
it’s a meeting point for teenagers.
Positive


I want social
  dynamics
Negative


I want to avoid
social dynamics
how does it happen?
USABILITY
Learnability
Efficiency
Memorability
Errors
Satisfaction
SOCIAL
USABILITY      USABILITY
Learnability   Interpersonal Relations
Efficiency      Identity
Memorability   Communication
Errors         Group Emergence
Satisfaction
SOCIAL
USABILITY                 How easy is it to find other people?
                          How easy is it to connect to other people?
Interpersonal Relations   How easy is it to keep those connections active?
                          How relevant are those connections?
Identity
Communication
Group Emergence
SOCIAL
USABILITY
Interpersonal Relations
                          How rich is one’s personal identity expression?
                          How much are interests and passions expressed?
Identity                  How much are personal distinctive traits shown?
                          How much is privacy management detailed?
Communication
Group Emergence
SOCIAL
USABILITY
Interpersonal Relations
Identity
                          How fast can a message reach the other person?
                          How many messages can one handle efficiently?
Communication             How easy is it to handle conversations (1-to-1, 1-
                          to-some, 1-to-many)?
Group Emergence
SOCIAL
USABILITY
Interpersonal Relations
Identity
Communication
                          How easy is it to create groups?
                          How active are groups once estabilished?
Group Emergence           How long do they last?
                          How much is it important to be part of a group?
How can I analyze it?
How can I evaluate it?
User tests
(you would have never guessed it, uh?)
let’s see it in action!
MySpace                           Facebook
               PROFILE PAGE                      PROFILE PAGE




1.   Interpersonal Relations
2.   Identity                  Who does it
3.   Communcation
                                             ?
                                better?
4.   Group Emergence
MySpace                          Facebook
               PROFILE PAGE                     PROFILE PAGE




1.   Interpersonal Relations
2.   Identity                  Who does it
3.   Communcation
                                             MySpace
                                better?
4.   Group Emergence
MySpace                           Facebook
               WHOLE SITE                        WHOLE SITE




1.   Interpersonal Relations
2.   Identity                  Who does it
3.   Communcation
                                             ?
                                better?
4.   Group Emergence
MySpace                          Facebook
               WHOLE SITE                       WHOLE SITE




1.   Interpersonal Relations
2.   Identity                  Who does it
3.   Communcation
                                             Facebook
                                better?
4.   Group Emergence
FriendFeed                          Facebook
                HOME                               HOME




1.   Interpersonal Relations
2.   Identity                  Who does it
3.   Communcation
                                             ?
                                better?
4.   Group Emergence
FriendFeed                         Facebook
                HOME                              HOME




1.   Interpersonal Relations
2.   Identity                  Who does it
3.   Communcation
                                             FriendFeed
                                better?
4.   Group Emergence
LinkedIn                          Google Wave
               WHOLE SITE                          WHOLE SITE




1.   Interpersonal Relations
2.   Identity                  Who does it
3.   Communcation
                                             ?
                                better?
4.   Group Emergence
LinkedIn                        Google Wave
               WHOLE SITE                        WHOLE SITE




1.   Interpersonal Relations
2.   Identity                  Who does it
3.   Communcation
                                             Google Wave
                                better?
4.   Group Emergence
Flickr                          DeviantArt
               WHOLE SITE                         WHOLE SITE




1.   Interpersonal Relations
2.   Identity                  Who does it
3.   Communcation
                                             ?
                                better?
4.   Group Emergence
Flickr                         DeviantArt
               WHOLE SITE                        WHOLE SITE




1.   Interpersonal Relations
2.   Identity                  Who does it
3.   Communcation
                                             DeviantArt
                                better?
4.   Group Emergence
Twitter                            Jaiku
               PROFILE PAGE                      PROFILE PAGE




1.   Interpersonal Relations
2.   Identity                  Who does it
3.   Communcation
                                             ?
                                better?
4.   Group Emergence
Twitter                            Jaiku
               PROFILE PAGE                      PROFILE PAGE




1.   Interpersonal Relations
2.   Identity                  Who does it
3.   Communcation
                                             Twitter
                                better?
4.   Group Emergence
interestingly enough...
an avatar isn’t just an avatar


                        same digital artifact




                    different psychosocial impact



World of Warcraft                                   Second Life
is something missing?
Person




Socially-enabled system
Person




                          Social Usability
        Social            connects the person
       Usability          to a system with
                          social dynamics.




Socially-enabled system
Person




                          Alone, it isn’t

         ?                enough: people
                          socialize, but why?

        Social
       Usability




Socially-enabled system
Person




                          We need the
      Relational
      Motivations         people’s
                          motivation.

        Social
       Usability




Socially-enabled system
Person




Circadian
                          Functional
 Activity
                            Needs
  Flow
            Relational
            Motivations



              Social
             Usability




    Socially-enabled system
Motivational Design
what do you think?
Gianandrea Giacoma
ibridazioni.com
@ibridazioni
gianandrea.giacoma@gmail.com




Davide Casali
intenseminimalism.com
@folletto
folletto@gmail.com




World Usability Day
Milan, 13 novembre 2009
worldusabilityday.org

Mo.De. Motivational Design: Social Usability

  • 1.
    The unstoppable coming of Social Usability Gianandrea Giacoma & Davide ‘Folletto’ Casali
  • 2.
  • 3.
    ...ok, we haveexaggerated, but...
  • 4.
  • 5.
    ...even if youdon’t think about it
  • 6.
    ...even if youdon’t think about it ...even if you don’t want it
  • 7.
    ...even if youdon’t think about it ...even if you don’t want it ...even if it doesn’t seem
  • 8.
    The walkman Designed toisolate oneself, used to connect people.
  • 9.
    Word A personal tool used to create text... to be shared.
  • 10.
    The wall Designed to divide, it’s a meeting point for teenagers.
  • 11.
  • 12.
    Negative I want toavoid social dynamics
  • 13.
    how does ithappen?
  • 14.
  • 15.
    SOCIAL USABILITY USABILITY Learnability Interpersonal Relations Efficiency Identity Memorability Communication Errors Group Emergence Satisfaction
  • 16.
    SOCIAL USABILITY How easy is it to find other people? How easy is it to connect to other people? Interpersonal Relations How easy is it to keep those connections active? How relevant are those connections? Identity Communication Group Emergence
  • 17.
    SOCIAL USABILITY Interpersonal Relations How rich is one’s personal identity expression? How much are interests and passions expressed? Identity How much are personal distinctive traits shown? How much is privacy management detailed? Communication Group Emergence
  • 18.
    SOCIAL USABILITY Interpersonal Relations Identity How fast can a message reach the other person? How many messages can one handle efficiently? Communication How easy is it to handle conversations (1-to-1, 1- to-some, 1-to-many)? Group Emergence
  • 19.
    SOCIAL USABILITY Interpersonal Relations Identity Communication How easy is it to create groups? How active are groups once estabilished? Group Emergence How long do they last? How much is it important to be part of a group?
  • 20.
    How can Ianalyze it? How can I evaluate it?
  • 21.
    User tests (you wouldhave never guessed it, uh?)
  • 22.
    let’s see itin action!
  • 23.
    MySpace Facebook PROFILE PAGE PROFILE PAGE 1. Interpersonal Relations 2. Identity Who does it 3. Communcation ? better? 4. Group Emergence
  • 24.
    MySpace Facebook PROFILE PAGE PROFILE PAGE 1. Interpersonal Relations 2. Identity Who does it 3. Communcation MySpace better? 4. Group Emergence
  • 25.
    MySpace Facebook WHOLE SITE WHOLE SITE 1. Interpersonal Relations 2. Identity Who does it 3. Communcation ? better? 4. Group Emergence
  • 26.
    MySpace Facebook WHOLE SITE WHOLE SITE 1. Interpersonal Relations 2. Identity Who does it 3. Communcation Facebook better? 4. Group Emergence
  • 27.
    FriendFeed Facebook HOME HOME 1. Interpersonal Relations 2. Identity Who does it 3. Communcation ? better? 4. Group Emergence
  • 28.
    FriendFeed Facebook HOME HOME 1. Interpersonal Relations 2. Identity Who does it 3. Communcation FriendFeed better? 4. Group Emergence
  • 29.
    LinkedIn Google Wave WHOLE SITE WHOLE SITE 1. Interpersonal Relations 2. Identity Who does it 3. Communcation ? better? 4. Group Emergence
  • 30.
    LinkedIn Google Wave WHOLE SITE WHOLE SITE 1. Interpersonal Relations 2. Identity Who does it 3. Communcation Google Wave better? 4. Group Emergence
  • 31.
    Flickr DeviantArt WHOLE SITE WHOLE SITE 1. Interpersonal Relations 2. Identity Who does it 3. Communcation ? better? 4. Group Emergence
  • 32.
    Flickr DeviantArt WHOLE SITE WHOLE SITE 1. Interpersonal Relations 2. Identity Who does it 3. Communcation DeviantArt better? 4. Group Emergence
  • 33.
    Twitter Jaiku PROFILE PAGE PROFILE PAGE 1. Interpersonal Relations 2. Identity Who does it 3. Communcation ? better? 4. Group Emergence
  • 34.
    Twitter Jaiku PROFILE PAGE PROFILE PAGE 1. Interpersonal Relations 2. Identity Who does it 3. Communcation Twitter better? 4. Group Emergence
  • 35.
  • 36.
    an avatar isn’tjust an avatar same digital artifact different psychosocial impact World of Warcraft Second Life
  • 37.
  • 38.
  • 39.
    Person Social Usability Social connects the person Usability to a system with social dynamics. Socially-enabled system
  • 40.
    Person Alone, it isn’t ? enough: people socialize, but why? Social Usability Socially-enabled system
  • 41.
    Person We need the Relational Motivations people’s motivation. Social Usability Socially-enabled system
  • 42.
    Person Circadian Functional Activity Needs Flow Relational Motivations Social Usability Socially-enabled system
  • 43.
  • 44.
  • 45.