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Foundations of Chat Bot Design
The document discusses the foundations of chatbot design, emphasizing the importance of managing user expectations and dialogue flow. It critiques common pitfalls, such as misunderstanding user commands and failing to maintain context during interactions. The author advocates for simplifying design while ensuring technical efficacy, highlighting the need for awareness of user data and engagement strategies.
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Foundations of Chat Bot Design
- 1. FOUNDATIONS OF CHAT BOTDESIGN Davide ‘Folletto’ Casali
- 2. NIGHT.EU Manifesto Ibridi F EL L O W DESIGN DIRECTOR ADVISOR
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- 5. Uncanny Valley Masahiro Mori(1970) The Uncanny Valley AffinityHIGH Creepy when lifelike is close but not attained Toy robot Industrial robot Healthy person Prosthetic hand 0% 100% LOWCREEPY Human Likeness
- 6. Uncanny Valley AffinityHIGH Mapped toDialogue Only 0% 100% Healthy person Command line AI bot Not good enough AI bot Keyword bot LOWCREEPY Human Likeness
- 7. Uncanny Valley AffinityHIGHLOW Scoping forthe right goal 0% 100% CREEPY Human Likeness CONSUMER R&D
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- 10. “ask me anything” Thestupidest thing a bot could say. AMA
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- 12. Sensors user name user data previousdiscussions time of day last few user actions originating page
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- 14. Abilities change user data changesettings send emails do a user command operate service navigate
- 15. Command Line Fallacy “Theuser knows what to type” ?
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- 17. Dialog understand language show variation answerproperly ask questions short term memory aware of discussion
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- 19. Shallow mode {Direct questions Varioustopics Unrelated
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- 23. Discussion Flow Fallacy “Designthe flow”
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- 25. Semantic Cones WIDE Try toaccept the wider possible input “How do I know the user is in this cone?” DEEP Keep context until the goal is reached “How do I get the user to their goal?”
- 26. how do Ireturn a parcel? Packages have different prices depending on location. What’s your postcode? not now, do you support normal mail? Packages have different prices depending on location. What’s your postcode? arggghh Packages have different prices
- 27. START How to openthe conversation. SWITCH How to change a topic.
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- 30. Be always aware ofthe technical layer.
- 31. “ ” Bruno Munari To complicateis easy, to simplify is hard. To complicate, just add, everyone is able to complicate. Few are able to simplify.
- 32. Thanks. @Folletto INTENSEMINIMALISM.COM Thanks to CarlyStambaugh for the technical review.