The document discusses various aspects of innovation and knowledge management. It defines innovation as an interactive process involving relationships between firms and different actors. It notes innovation involves the exchange of both codified and tacit knowledge. Some of the key tools and methods discussed for innovation and knowledge management include knowledge audits, knowledge mapping, intellectual property rights management, technology watch, business intelligence systems, customer relationship management, and various creativity techniques like brainstorming, lateral thinking, and TRIZ.

1. By
Chetan T.R

2.  Features:
 It is a problem-solving process
 It is process occurring primarily within commercial firms
 Role of govt agencies or public lab’s is to a certain extent
secondary
 Interactive process involving relationships between firms with
different actors
 Has both Formal and Informal relationships
 Helps in positioning firm within commercial networks
 It is diversified learning process
 Process involving the exchange of codified and tacit knowledge
 Involves the establishment of new methods of production, supply
and distribution
 Includes the introduction of changes in management, work
organisation, and the working conditions and skills of the
workforce

3.  Identify purpose
 Achievable dreams
 Build loyalty
 Set standards
 Inspire enthusiasm
 Encourage commitment
 Culture and Values
 Unique strength
 Core values

4.  Soft methods are tools, which can help you
transform a new idea into a commercial
success.
 It is also seen as a range of tools, techniques,
and methodologies that help companies to
adapt to circumstances and meet market
challenges.
 The focus is on improvements, which aim to
distinguish a company from its competitors
or to consolidate its presence in the market

5.  Ability to cope with co-operation and team
work
 Ability to take advantage or to be compatible
with the internet
 Degree of diffusion and generalization in its
applicability
 Whether copyrighted or patented
 Whether designed to address a specific topic
or a general concern
 Existence of readily accessible information
describing best practice
 Phase of innovation cycle concerned

6.  Appropriateness of indicators used in its
application and measurements obtained
 Degree of development and availability
 Required competencies, expertise and other
resources for implementation and
maintenance
 Learning curve and organizational learning
 Value perceived by managers within the firm
 Direct impact on the competitiveness
 Usefulness (Cost reduction, Focus on specific
problem solving)

7.  Promote co-operation and team work
 Encourage entrepreneurial initiative
 Strengthen the Knowledge management within a
firm
 Integrate science, technology, and market in
fluent systems
 Emphasize on global-oriented approach
 Accelerate and shorten the time-to-market in
innovation projects
 Increase efficiency using more advanced
information technologies
 Promote HRM as strategic area within the
business

8.  Knowledge Management Tools:
 KM is a discipline that integrates management of
people, Processes and technologies in order to
generate, capture and use valuable knowledge in the
organization
 Knowledge Audits
 Analysis of key documents and current information
systems
 Interviews with representative staff
 Knowledge requirements questionnaires
 Analysis of information and knowledge flows
 Development of knowledge maps
 Writing of an action plan.

9.  Knowledge Mapping
 Knowledge Mapping techniques are part of Audit
process and generates picture of the explicit
information showing the importance of
relationship between knowledge stores and
dynamics
 Knowledge Mapping is worthy practice consisting
of survey, audit and synthesis and aims to track
the acquisition and loss of information.
 Explores personal and group competencies and
proficiencies.

10.  IPR Management
 Are responsible for the management and protection
of rights over products, corporate intellectual capital
and commercialized results which are obtained out of
a company’s innovation activity.
 Technology Watch
 Is technique to recognize the main technological
advances as they appear on the market, in order to
detect opportunities and threats in a timely fashion.
Stages are:
 Identifying the internal clients
 Determining targets of the watch
 Determining the providers of information
 Organising the information collected
 Organising the use of information
 Assuring Co-ordination

11.  Patents Analysis
 Enables the researches and business exectutives
to access the competitive patent landscape prior
to engaging in costly R&D, patent execution or
M&A activities
 BIS – Business Intelligence System
 Integrates into a structures system all the
needed mechanisms to capture, filter, analyse
and distribute BI that is useful for an enterprise

12.  CRM – Customer Relationship Management
 Groupware – to schedule the work of groups
 Team-Building
 SCM – Supply Chain Management
 Industrial Clustering
 Concentration of many inter-dependant
enterprises within the relatively small geographic
area. Key features:
 Strong linkages between firms and supporting
technological and business infrastructure within a
region, to stimulate the innovation process and growth
of cluster
 Larger the cluster, higher the level of self-sufficiency

13.  Fundamental concepts for all creativity
development techniques are:
 The suspension of premature judgment and reducing
the negative filtering of ideas
 Use of the intermediate possible.
 Creation of analogies and metaphors through symbols,
etc., by finding the similarities between the
situations that we wish to understand and another
situation which we already understand
 Build imaginative and ideal situations(invent the ideal
vision)
 Find ways to make ideal vision happen
 Relate things or ideas which are previously unrelated
 Generate multiple solutions to a problem

14.  Lateral thinking
Is a way of thinking that seeks a solution to an
intractable problem using unorthodox
methods or elements that would normally be
ignored by logical thinking
 TRIZ – Theory of Inventive Problem Solving
Is a creative method dealing with obstacles to
innovation, complex problems and problem
solving within existing systems.
TRIZ was developed by Altshuller in Soviet
Union in 1956.

15.  Scamper Method
Is a way to turn one idea into several ideas.
SCAMPER – Substitution, Combination,
Adaptation, Modification, Putting to other
uses, Elimination and Reversing
 Mind Mapping
is an individual brainstorming technique
designed by Tony Buzan, and can be
classified as the exploration of ideas

16.  Brainstorming
 Rules-
 No Criticism n no prior judgment
 All ideas, even most absurd are also welcome
 Quantity has more value, more the ideas the better
 Sharing and combining ideas,

17. 3C Analysis
•Company
•Competitors
•Customers
PEST
Analysis
•Political
•Economical
•Social
•Technological
SWOT
Analysis
•Strength
•Weakness
•Opportunities
•Threats
GAP
Analysis
Porter’s
five forces
Model
BCG Matrix
Product Life
Cycle
Analysis
Value
Analysis